I bought somthing in an app but didn't get it and still got charged what should I do?
i Was buying a VPN subsription and it wasn't working or jsut loading so I tried to buy it again but instead it charged my card a bunch of time for the same item, how dp I get my money back?
Contact the application's creator. If the charges were to a credit card, you can also contact the card's issuer and dispute them.
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Similar Messages
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Hello can somebody please help me... I don't use my adobe creative cloud anymore so I would like to cancel it.
Hello,
did you already use Adobe's website Return, cancel, or exchange an Adobe order or where you can get Phone support | Orders, returns exchanges
If still necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
On the other hand you have to look at Subscription Terms >>> http://www.adobe.com/misc/subscription_terms.html to see the conditions for a (early) cancellation.
Hans-Günter -
I just bought an album on iTunes but didn't get the first two songs. I click on them to try to download them again, but get a message to authorize my computer. My computer is already authorized. How can I get my two missing songs?
Sometimes, there would be temporary connectivity glitches preventing you from downloading a certain track from the iTunes store - these are rare and usually resolve if you try back in some time. If it continues, contact Apple support mentioning the name of the problematic song:
https://expresslane.apple.com/GetproductgroupList.action?locale=en_US&caller=cup -
I'm trying to update my iphone 4 and in order to compelte the restore backup from itunes i need to turn off the 'find my iphone' but i cant get passed the restore backup stage - what should i do?
Hi beckiewinter!
I have some information for you that may help you understand your iPhone's Activation Lock more thoroughly:
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
So in order to update your iPhone, you may need to turn off Find My iPhone. This can be done through the iCloud settings, and more information on those settings can be found right here:
iCloud - iPhone User Guide
http://help.apple.com/iphone/7/#/iph3c79652c
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
I bought a book in iBooks but received it in a foreign language. What should I do to get it in English and not have to pay again?
What languase does the book's description page in the store say that it's in ? If it says that it's in English then try deleting it from the bookshelf in the iBooks app and redownload it via the Purchased tab in the ibookstore in the app.
If it redownloads in the wrong language then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If the book's description page says that it's in the language that it's downloaded in then purchases are considered final, but you can try the above 'report a problem' link or Contact site to contact iTunes Support and see if they will refund or credit you -
I cancelled, but it didn't go through and I got charged.
Hi, I am upset at Spotify. I recently cancelled my account and found that you had charged me anyway. I went back to see what was wrong and I had to confirm my cancellation three times after clicking on the initial cancellation button to fully cancel my subscription. This is scammy at best. I had to: 1. go to admin click cancellation button.2. go through the reasons why I want to cancel, then click another cancellation button.3. Then I was redirected to a new page with a bunch of photos and a small message offering me another option or to cancel, and had to scroll to the bottom of the page to actually confirm cancellation. 4. Then I was taken to a simple - finally - page where, once again, I had to click cancel a final time. I was only going to temporarily suspend the account, but now I am thinking I can't stand the way spotify conducts it's business and will probably not return. This is only a $10.78 charge, but it's the principal that they created a system to deliberately mislead people. I'm sure that they are able to get an extra month(s) payment from many people who think they cancelled, but didn't go through the labyrinth of requests and reconfirmations to actually get it done. Booo
Then that's what you need to do, contact iTunes support:
http://www.apple.com/support/itunes/ -
Hey...I am new too all this ok...I am here trying too sign up too iTunes,I enter my iTunes gift card serial number,awaiting for the verify email from yesterday,an all now I don't receive an email from apple store,I contact customer care,an they told me I should check my email spam,but by doing so its still not in there,what should I do?
Make sure you are using the correct email address.
Frequently Asked Questions About Apple ID -
My Ipod is saying "Ipod is disable connect to itunes" but I have done that and nothing is happening, no prompts, nothing! what can I do?
Welcome to the Apple Support Communities
See > http://support.apple.com/kb/HT1212 -
Hi I had perches one iphone4 from Hong Kong last month but after coming back i try to restore my iphone but it's give error 3194 then i try to restore it in recovery mode but still can not restore error -1 and now i cannot get out of recovery mode please help me to shovel this problem.
Are you running modified software on your phone? This error seems to be common if the firmware has been modified and you're trying to restore the phone again.
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I bought music on my iPhone but i can't download it to my macbook. what should i do?
I paid and downloaded my music to my iphone from itunes, but now im trying to download it to my macbook pro and the icloud download buton that usualy shows up isn't there.
Welcome to the Apple Community.
Select the content, Ctrl-click and choose get info, go to the summary tab and see where the content is listed as located. -
Last night I tried to sync my Iphone 3GS to my laptap because I had a lot of new music. What happened was, at first I lost all my music, photos, and all my contacts (all phone numbers). I was able to retrieve some music, not the new ones, some photos but not all, and none of my contacts. What did I do wrong and how do I get my songs/contacts/photos back.
Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books. -
I've downloaded current update for iPad 2 but it won't install. It keeps coming up as an error. I have deleted many apps but didn't help the situation... What's causing this and how do I fix this?
What is the latest iOS for iPad 2? Is it iOS 7 or can you update to 8?
all I remember is that my iPad mini performed poorly under iOS 7. Try to update it to the very latest version. Also you will have to use iOS 8.1.3, because 8.1.2 is no longer signed in case you were trying to install that. You can get the latest IPSW from http://IPSW.me just enter in your device and it will forward you to the right Apple ios download link.
Another thing is keeping your device memory free, if you have a 16 gig device, it's harder to keep space free. my iPad mini is 16 gig, but all I can ever keep free is 1 GB so I keep it at that. Turn off "iCloud photo sharing beta" and that will help a little bit. also when you do a restore from iTunes, don't restore your backup right away, see how it performs fresh, and then add your apps back in one at a time you might have to sacrifice photos and other personal things for performance. -
Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do? Thx
you may delete this discussion. I fixed the issue
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HT3396 I bought Pages but didn't get serial no. to key in, how can i do?
I bought Pages but didn't get serial no. to key in, how can i do?
Getting the request for a serial number means that at some time you had the iWork ’09 trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. The easiest way to fix the problem is to use Yvan Koenig's AppleScript that removes the files. Yvan's box.com account often is out of bandwith. I have put a copy on my Box.com account in the iWork folder. Download uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button.
Apple's support article on the subject says it's due to having a copy of the trial that is a higher version that the one you've purchased, but I'm not sure that is very common. This problem started with Snow Leopard & it seems to be some code in the iWork installers that doesn't do what it should. -
I bought used iMac 2007 with Mavericks installed but iPhotos was missing. I reinstalled Mavericks but didn't get iPhoto. Now if I want it I have to buy it? Is there a way to install it without having to pay for it?
If you own any verson of iPhoto '11 then there is a free update to version 9.5.x in the App store
If you own a previous version of iPhto (iPhoto '09 or earlier) then as always an upgrade to a new version (in this case iPhoto '11) is a paid upgrade and you purchase it in the App store
and no OS update/upgrade contains a version of iPhto - it is a seperate program and although it is included as part of every new Mac it is not a free program and never has been sinve version 1 or 2 (I forget when it changes)
LN
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