I bought Standard but only Pro is showing up to be downloaded. What should I do?

I subscribe to Standard Acrobat, but after the trial ran out it said it couldn't locate my program, so I went to download it but only Acrobat Pro is showing up as available to download. What should I do? I don't want to pay for Pro.

AnnHou I am sorry but what Adobe software or service are you referencing? If you have questions regarding your order then please contact our support team directly at Contact Customer Care.

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I bought a movie not too long ago and its not downloading. what should I do?

So I tried renting a movie.."Alice In Wonderland" the old one the 1951 one..and it just won't download and last time I called iTunes they say just wait a few days and then once you have plugged it into iTunes it will download..and it hasn't..please help.

Open itunes on your computer, click Store>Check for Available Downloads

I am trying to transfer my movies (mp4 files) to my IPad, but they are not showing up on the IPad. I have 13 movies showing on my IPad that they are in ICloud. I've sync'd the movies I want to the IPad, but only one is showing under the "movies" folder. ?

I have been trying to transfer some different movies from my PC to my IPad, but they are not showing in the "movie" folder. I have sync'd the movies (these are mp4 files) that I wanted transfered, but only one is showing in the folder. There are 13 other movies in the folder that have the ICloud symbol in the corner of their picture. I understand that I can pull those movies from ICloud any time I want to watch them, but I want to watch the ones that I've just sync'd with my IPad. How do I find them? After I checked the movies I wanted, I "applied" them and watched it sync and copy the wanted movies to my IPad. Now what? Thanks.

There are some good programs that you could use to convert the format, Handbrake or Mpegstreamclip are two good free ones. Convert them to MP4 and then try importing them again.

I bought a MAC for the first time and plugged my Itouch into it to download my music on it, but is says The iPod "Rick's IPOD" is synced with another iTunes library. An iPod can be synced with only one iTunes library at a time. What should I do?

I bought a MAC for the first time and plugged my Itouch into it to download my music on it, but is says The iPod “Rick's IPOD” is synced with another iTunes library. An iPod can be synced with only one iTunes library at a time. What should I do?

Same as you would if you bought a pc; copy everything from your old computer to your new one. Then you can just sync everything from the new computer, as you did with the old one.

HT201077 I shared a photo stream of 174 pictures but only 20 are showing up in the folder that was sent out. Any solutions?

I shared a photo stream of 174 pictures but only 20 are showing up in the folder that was sent out. Any solutions?
Help much appreciated!

Upload to the shared Photo Streams can take a long time. Sometimes hours. Did the photos appear by now in the stream?
Is the iCloud status o.k. ( iCloud Support webpage)?
Did you share from your mac or from a mobile device? And where are you checking the stream? On your Mac? If you are uploading from a mobile device - is the battery fully charged? Uploading to the Photo Stream is the first that will be suspended, if the device needs charging.
have ypu exceeded any limits? Daily hourly upload rates? http://support.apple.com/kb/HT4858
Regards
Léonie

Why do PDF files in email open in safari with a quick time logo but only one page shows and I can't scroll through the following pages?

Why do PDF files in email open in safari with a quick time logo but only one page shows and I can't scroll through the following pages?

Try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.

How do I get a refund for a book when I wanted the audio book? I bought both but only need the audio book..

How do I get a refund for a book when I wanted the audio book? I bought both but only need the audio book. I don't even know how to use the book. The only reason that I bought it was it was cheaper and I thought that it was the audio book.

There are no refunds.

Export to html but only safari will show it.

I built a presentation and exported it html but only safari will show it. The other browsers show only a black screen.
Thanks in advance for your help,
Richard

Hi,
If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash information.
Now copy/paste the entire contents of the Crash Reporter window into your reply here. If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.
Post a crash report so we can try and help you. Make sure and include the "binary images" section.
Carolyn

I can't load 1 Imovie project. Imovie shows 5 projects but only 4 icons show of those. 1 projects symbol won't come up so I can't click on it to work on or play. Please help me as there's lots of work on this project I don't want to lose.

I can't load 1 Imovie project. Imovie shows 5 projects but only 4 icons show of those. 1 projects symbol won't come up so I can't click on it to work on or play. Please help me as there's lots of work on this project I don't want to lose.

The performance fixes is a biggy for me, though the other missing
stuff I use makes me have to use both versions for various things:
"but they seem to be committed to another release/version."
Well ... now that's the rub. I would actually welcome this intermediate version to play with (even with the cost of upgrading) if I could rely on it to be finalized into 6.0, full featured, without it taking as long as it has to Upgrade from AA3.0. I would say it was a VERY smart move to give us a preview of 6.0, if I felt in, say, six months they would provide us the fully functional update. But, HOW many years has it been. I felt screwed over while they played around with Sound Booth.
I was with you for a minute in most of what you said, until your credibility went down a couple notches with me on the statement trivializing midi functionality. I though that was a very clueless statement:
"but I have no need for a midi controller and if I want a drummer to keep perfect time I'll get a drum machine."
It does make some of your other statements suspect, tho I won't take it as far as therealdobro's "what's your stake" question.

HT204053 I put in my cc info and billing address to buy more iCloud storage, but it isn't showing in my IPad. What do I do?

I just bought more iCloud storage, but it doesn't show in my IPad. What do I do?

dllwelsh wrote:
I just bought more iCloud storage, but it doesn't show in my IPad.
Buying more iCloud Storage does Not increase the Storage Capacity of your Device.
If, for example... yours is a 16 GB ... it will Always be a 16 GB

I seem to have picked up some sort of virus or bug of some kind. I'm getting personals ads throughout my Facebook and yahoo home page. i've tried CCleaner and it takes them off but only for a short time so i downloaded iantivirus but that found nothing

i seem to have picked up some sort of virus or bug of some kind. I'm getting personals ads throughout my Facebook and yahoo home page. i've tried CCleaner and it takes them off but only for a short time so i downloaded iantivirus but that found nothing

It may not be a good soloution for a novice, but I have been using hosts files to block unwanted URLs for many years with zero disasters and lots of positive results.
As I noted, whenever I find a new "bad" site, I simply add the name to my hosts file. It takes a few seconds and then it's gone forever. I find no difficulty whatsoever.
No, it's not for everyone, which is why I gave no specific details; but for those who are interested and have the desire to learn about these hosts files, it is a very good way to avoid "bad" websites.
I also enjoy the "clean" view of a webpage when there are no ads showing at all. The page loads faster and the distractions are gone.
I never realized how much junk I am supressing until I got my iPad and saw all those horrid ads that are blocked on my other computers.
Here is a typical result of properly using a hosts file:
I love it when a plan comes together - - H. Smith.

I have an ipad version 5.1.1. i have multiple albums in the ipad and i want to transfer some photos to my computer but when i open the ipad files via "computer" i can only see picture from one of the albums.what should i do?

i have an ipad version 5.1.1. i have multiple albums in the ipad and i want to transfer some photos to my computer but when i open the ipad files via "computer" i can only see pictures from one of the albums.what should i do?

You can only import photos from the camera roll into the computer. Is that the album that you are seeing?
Any albums that you create on the device itself (the iPad that is) cannot be transferred to your computer. iPad created albums do not contain copies of your photos but merely pointers to those photos so they do not actually exist in those albums.

TS1702 i have erased my all phone contact list and then the message comes that it will be deleted with in an hour. but now my phone is not starting and only the apple logo appears on the screen. what should i do now..!

i have erased my all phone contact list and then the message comes that it will be deleted with in an hour. but now my phone is not starting and only the apple logo appears on the screen. what should i do now..!

That number is for an apple server in the UK that is used for iMessage activation. A hidden SMS is snet to that number when you turn iMessage on and is used to verify your phone number. I suggest you turn iMessage off. In settings/phone turn on dial assist. Check with your carrier to see if you can send an international SMS as you end that possibility to activate iMessage. Rest your phone (Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost).) then turn iMessage back on.

I bougth a macbook used from another person. I already set all accounts to my apple id, but only in APP STORE, when I try download the new version of a app, it request the old apple id from the another guy. I already terminate the session and init another

I bougth a macbook from anotner person.
I already change th apple id in all places.
But only in app store when I choose download the new release of a app, it request the password of the old apple id, and i can't switch this apple id to my apple id.
Where i should change for this?

The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted in Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
3. Other issues
If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information.

I have bought ebook from itunes and i can read it on Ibook on my Iphone,but I want to read book on my macbook what should I do?

I have bought ebook from itunes and i can read it on Ibook on my Iphone,but I want to read book on my macbook what should I do? please help me

...which is a real shame. I 'married' Kindle very early on, so that's my format of choice. I like being able to read on my e-reader or computer. I find it very odd that Apple hasn't come up with a Mac reader for its eBook format.
Clinton

I bought Standard but only Pro is showing up to be downloaded. What should I do?

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