I bought the CC $9/mo app and haven't been able to open any of the apps
I bought the CC app 2 months age and haven't been able to open photoshop or anything else. Does this package come with tech support?
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Similar Messages
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for 2 weeks, I haven't been able to use features of my favourite websites, Java & Flash are not working with Firefox.. I have been through all the troubleshooting uninstalling reinstalling... nothing is fixing the problem
the only solution seems to be, give up on Firefox and go back to Explorer... such a sad daySee simple solution here, with possible downsides. https://support.mozilla.org/en-US/questions/930581
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After upgrading to Mavericks OS X v 10.9.1 I see all my apps in itune but i can not open any.
I only got part of my I photos over not all.
My I phone I have all photos and all Apps no problem
What do i need to do on my mac to 1. get all photos and 2. open all my apps.Were you using iCloud and Photostream?
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Im wondering how I can get the music that I had on my iphone 4. I lost the phone over a year ago, but I spent hundreds of dollars on music albums. since then I have never been able to find out if I can get the albums that I purchased and save them in my computer. I don't have a iphone or other cell phone at the moment. the phone that I lost was not backed up. if anyone know how to do that, I would be thrilled.
If you got them from the iTunes Store, click here for information.
If you got them from somewhere else, reload them from that source.
(76303) -
Help please
Nope, it either needs to be plugged in or turned on with the power button.
A replacement iPhone 4 is $149, but at least the whole phone is replaced. -
I have a annual plan, it supposed must be used in two terminals, but i haven´t been able to install any app in a second computer, it always says that the app is only available as a trial download. What can I do to solve this issue, and be able to use my paid plan in two computers?
Hi Susan,
Please refer to the help document to fix this issue:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
You may also refer to the thread as below:
creative cloud software says my free trial has expired, but I have a paid subscription
Regards,
Sheena -
The company I work for has given me an iPhone, but I haven't been able to download any apps. I've created an apple ID account, it claimed that it had been verified, but everytime I go to download something, it verifies again and claims there's an error. I've tried this now with 3 different emails, and the message reads: go to the iTunes support page. I've emailed Apple, and they were extremely unhelpful. I was given the most vague responses by Bidyut from the iTunes Store Customer service team. I would just like to be able to use this phone since I'm paying for it.
It might be helpful if you told us exactly what the error was... If you don't give us specifics, the best you're going to get is vague responses.
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For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the express lane website but I still cant find a fix for my problem. If you could help me out that would be superb!!!!
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I have tried everything I know to retrieve the iPhoto Library app. I detest this new Photo app, which obviously wasn't designed with photographers in mind. I desperately need help in retrieving the old app and have not been able to do it so far. I have gone to my app folder and tried to update my iPhoto Library. I have gone to my trash and brought it over to my desktop and still cannot use it. Please help!
Try this fix discovered by User photosb189:
From Finder, hold down the option key on your keyboard and click on the Go menu at the top of the screen
Select Library from the drop down menu
Then navigate to Application Support > iLifeAssetManagement > assets
Right click on the 'sub' folder and choose Compress
Drag the resulting zip file to your Desktop (as a backup)
Go to your System Preferences and choose iCloud
Turn OFF the iCloud Photos option
Go back to Library > Application Support and DELETE the iLifeAssetManagement folder
Now, in System Preferences, turn the iCloud Photos option ON
iPhoto should now be able to launch. Give it enough time to re-download your Photo Stream content. if you are missing any of your My Photo Stream photos (more than 30 days old), unzip the sub folder on your desktop and drag that into iPhoto. -
I completed updating my iPad2 to ios6. I hv 11 app which need to be updated and these are flagged. But the updating procedures keep looping itself and I was not able to update any of the 11 app.? Why the update procedures keep looping and how to get out of it.
Okay - let's cut to the chase...
If the Menu Bar (File, Edit... Help) shown in my screenshot below is not visible, use CTRL+B to display it. Then click on Help/Check for Updates. If one is available, you will be able to select it at this time.
Note the item at the bottom of the list; About iTunes. Selecting that will show you which version of iTunes you are using.
An alternative method to display the Menu Bar is click on the box in the top left of your iTunes window... -
Over the last few days I haven't been able to download any app. can any one help me, please ? thank you.
Andrea...
You posted in the "Using Mac App Store" forum but your profile indicates you are using an iPad so that's what I'll try helping you with.
On the iPad tap Settings > General > Reset > Reset Network Settings
Then restart the iPad. Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.
If you still can't download apps, the problem may be your Wi-Fi connection > iOS: Troubleshooting Wi-Fi networks and connections -
Does anyone know how to resolve the problem of apps not being able to download in the App Store? After the IOS 6 update I haven't been able to download any apps.
Maybe here:
IOS 6 App store crash: Apple Support Communities -
'''I cannot and never have been, able to open a file that has been previously saved to hard disk by choosing the print to file option in the print dialogue box. Firefox displays gooblygook even though the file name is an html, Windows Notepad crashes, MS Excel does not recognise the file type. MS Word displays goobblys also when the file has no filename extension.'''
If you use print to file then you get a file that is meant to be send to a printer and that file has all kind of formatting code for that specific printer.
Opening such a file in Firefox or a text editor can only work if you use a text only printer to print the file to, so make sure that such a printer is installed and selected. -
For the past 2 weeks I have not been able to open any small video on facebook or on the yahoo page . I have installed Adobe and it still dies not work. Help.
Use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.
See "Hang at exit":
*http://kb.mozillazine.org/Firefox_hangs
See "Firefox hangs when you quit it":
*https://support.mozilla.org/kb/Firefox+hangs -
My itones will not let me change my billing Information and I'm not able to update any of my apps.... How can I change it???
Have you tried here > Changing Account Information
http://support.apple.com/kb/HT1918
If no joy... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us
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