I bought the Design and Web premium CS6 licence from the CLP 5.0 LICENSE PROGRAM - EDUCATION. How could I download the corresponding CS6 software?

Hi,
I would like to download Adobe Design and Web premium CS6.
My licence refers to a volume licensing but nobody around me is able to download the software.
What could I do to dowload Design and Web premium CS6 corresponding to my serial number?
Regards.

Volume Licensing
http://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

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