I bought the iPad Air from the apple store and all in the box was a piece of wood

I went to the apple store in my local mall and I purchased 2 iPads and 2 cases with protection plans and I went home and opened up my new iPad Air and the box was empty except for a piece of wood

Once I realized It was empty I called the store and they just closed I then called my local police precinct and told them just to get there input because I just spent a lot of money. After that I called apple and they said they will open an investigation they said they will get back to me ASAP I am just curious what apple does in these situations

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5 days ago I bought a 13" mac book air from an apple store. It does NOT have Maverick on it! I paid full price for it but since it has the old operating system-.I kind of feel like I purchased a "clearance" item but payed full price! any advice?

5 days ago I bought a 13" MacBook Air from an apple store. It does not have Maverick on it! I paid full price for it, but since it has the old operating system I kind of feel like I bought a "clearance" item but payed full price for it! Does anyone have any advice, wisdom etc. This is my first Mac and I'm really bummed that it's not the latest and greatest. I know I can download maverick for free.....but are there other differences? Maybe something else that I thought I was getting but didn't? Thanks.

There is no difference, you didnt get "shorted" Mavericks is a FREE DOWNLOAD
Open the APP store and download Mavericks.
You didnt buy a "clearance" item, you just got an Air that was there at the shop before Mavericks was released.
There is no difference other than a 40 min. download.

If I bought my iPhone in America from an Apple Store and have the receipt can I return it to a Japanese Apple store?

If I bought my iPhone in America from an Apple Store and have the receipt can I return it to a Japanese Apple store? Yes it is within 30 days, I bought it July 21st, meaning it is within 15 days, as well.

I would doubt it, but there's nobody here who can speak on behalf of Apple. Phone the Japanese store: they will know far better than us fellow users.

Hello , I want to buy iPhone 5s from UAE Apple stor and I leave in Saudi Arabia, but I'm wondering about Lte work or not, what's the model in UAE

Hello , I want to buy iPhone 5s from UAE Apple stor and I leave in Saudi Arabia, but I'm wondering about Lte work or not, what's the model in UAE
Thanks & awaiting ur feedback

Check this link.
https://www.apple.com/iphone/LTE/

Ordering iPod from US apple store and delivering to US?

I'm in Singapore and wondering if it's possible to order and iPod touch from US apple store and deliver it to an US address.

Only if the payment method is also associated with the USA. Like the credit card billing address.

I bought an IPAD air from state and the screen is not working correctly and right now i'm in Egypt ,can i send my ipad to service in Egypt and the warranty will work in Egypt or what?

i bought an IPAD air (32 gb wifi only) from USA just one month ago and the screen is not working correctly(picture attached) and right now i'm in Egypt ,can i send my ipad to service in Egypt and the warranty will work in Egypt or what?

Have you tried a soft-reset to see if that fixes it ? You might be able to get warranty service in Egypt for your iPad, but the warranty includes :
IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
Apple may restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the device.
As it's wifi-only you should have a better chance of it being serviced under warranty, but there are no guarantees, it might depend upon the repairer.
Egypt authorised service providers : https://locate.apple.com/eg/en/

Got a used iphone 6 plus, when i bought a brand new from utc apple store sandiego

I bought a new iphone 6 plus from apple store utc Sandiego. While i was playing with the same i noticed that my call time cellular settings was set to 05:00 hrs in less than a hour i bought it.
So i went to the store and asked them to run a diagnosis test and found that there was call logs even for OCT 6 on my phone, while i got the same phone from the store on OCT 7.
The manger was very rude and asked me to return the phone, if i don't like. He didn't even gave a proper explanation for it.
What shall i do in this case. Is apple doing a big scam

deepakcherian2006 wrote:
I am not sure, that will help. I went to the same store myself. They don't even care for their customers
Why will it not help? Obviously you have an issue with that store, so make a complaint to Apple Customer Support. Do you wish to fix your situation or just moan here about it?
Pete

I tried to listen to music on my IPhone 4S and it was very fuzzy and didn't sound right. I made sure that it wasn't the headphones and everything. I went to the apple store and they said that there was nothing they could do. HELP!!!

HELP

I went to two different apple stores and both people looked at it and they said that my phone definitely had major hardware issues and that the dock was broken and that the headphone jack was broken but they said that I was out of warranty so I would have to pay around $200 for a replacement or an upgrade. But I really don't want to go that because I am waiting for the newest iPhone to come out because my contract is up in November. The guy in the 1st store was surprisingly rude to me.

HT1483 can i buy a new battery from my apple store and will they fit it? UK

Can I buy a new battery from my apple store in the UK and will they fit it?

Welcome to the Apple Support Communities
They will replace the battery. See > http://www.apple.com/support/ipod/service/prices/

Reset not working on iPad Air. I just bought this iPad Air from an individaual. It was listed as new and came with the box, charger, and guide. The seller said it was jail broken and I told him I did not want it jail broken and he said he would reset

He said he would reset it to factory and I said ok I would purchase it. He supposedly received it as a gift from his business and already had one. Well it all looks in new condition and powers up and down ok, and connected to WIFI when I checked it out at Starbucks. SIRI worked, Safari and the camers worked so I took it. Nothing was on the screen but standard app symbols you see on a new iPad. I compared it to a display at a store.
Well when I got it home I plugged it into my computer and it asked me to trust and I said yes ond on the Air it asked to ok it and I did. Then I tried to go to App store and it came up and asked for the password for a Apple ID. Of course I did not have it. I then tried to do a reset. I went to Settings and did a reset erase everything. It asked me twice if I wanted to reset as it was not recoverable. I said yes. It did not ask for and Apple ID or password. The Air reset started and the Apple logo came up and a bar started to move arcoss under it. It almost became a full bar when the screen went blank and the little small rotating symbol came up. It just kept rotating and never finished. Had to do a hard reset holding the Home and Sleep button for 10 seconds and the the Air came back. Everything is working on the Air except I can not get it to reset and link it up to my computer itunes.
It is on IOS 7.0.4
I hope I am not out my $475. Any help would be appreciated. Any options or suggestions.
Thanks.

You need to return it to the seller and get your money back. You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so.

HT204291 I have updated the new iOS today and the mirring feature still does not appear on my iPad, iPhone 5 or Apple TV and all are on the same network ... Now what?

Ok it's been two weeks and I have not been able to mirror since I updated to IOS 7. I have called the support people with no avail. I was hoping that the new IOS7.2 software would fix the problem but once again I was mistaken... Do any of you know a way that I can go back to the IOS6 system so that my stuff will work?

Thanks, but a I indicated in my original post, I have already tried everything in that KB article. That article doesn't address the fact that I can mirror from an iPad 4, but not from an iPad 2. According to all of the documentation about mirroring, there is no reason why the airplay / mirroring icon shouldn't appear. It's explicitly enabled on iPad 2.

I just bought an iPad air from staples and when I bought it someone's iCloud account was already logged on to it and I don't know how to fix it.

I Need my iPad to start over as a new iPad so I can sync it to my old one. But since somebody else's iCloud account is on here I can't turn off find my iPad to do that.

I concur. You were sold a used/demo model that is essentially useless since it is already associated with an AppleID. Take back for a full refund OR a new sealed-in-box replacement.

If I bought Iphone in USA from oficial Apple Store, can I change it in my country under international warranty?

There is an oficial re-seller of Apple company in my country (Kazakhstan). I called them and asked, they said the international warranty doesn't cover Kazakhstan. Hello how come? (. I really disappointed of Apple company, I thought Apple take care about its customers all over the world that's why people love Apple, but in my case I can't do anything. Apple is losing a market sense. What a shame!!!!

There is no international warranty on iPhones. The warranty is only valid in the country of sale. That should have been made clear if you told the sales staff you were planning on taking the iPhone out of the US.
You can see if there is Apple support in your country from the listing: http://support.apple.com/kb/HE57

HT201407 can face time on iPad air from saudi work in another country

I bought an iPad Air from the Virgin Mega Store in Saudi Arabia, Dhahran Mall. Unaware Face Time was not installed due to country regulations. I returned the product for a refund and after explaining the situation, I was neglected the refund, I was even willing to receive less than the amount paid for, that did not happen either. At the end of the day, I’m now stuck with an iPad Air without the use of Face time when I go home. I thought being an authorized dealer or as advertised as an Apple iStore for Apple, there would be the 14 day refund policy ??? Does anyone have any suggestions on this matter ?? Model number: ME987AE/A
Thanks

Any iOS device officially sold in the KSA, which at minimum means a device sold by any authorized Apple reseller there, has by demand of that government had Facetime blocked at the hardware level. There is no way to activate it by any officially supported means.
We cannot discuss jailbreaking in these forums.
Regards.

How can I unlock my UK phone for AUS use when sourced from UK Apple Store (so without service provider to do it for me)?

So my Aus iPhone that I had unlocked to do a bit of travelling went for a swim in the Med- my service provider back home informed me that in order to claim on insurance internationally that I should get a new one from an Apple Store and send them the bill etc etc. I did that, and all was fine with the rest of my trip on a prepaid UK sim. Now I am home and want to put my AUS sim in (where I am under postpaid contract) but my iPhone is not recognising it, with an error message of 'Invalid Sim'. My service provider cannot help as the product was sourced from Apple originally and not them. Can someone let me know how this can be fixed?

Okay, so if you purchased your iPhone from an Apple store in the UK then it is fully unlocked. Apple in the UK sell fully and officially unlocked iPhones, so you should not have a problem with inserting any sim card into your phone. The phone will be unlocked as long as you purchased the phone in the UK for the full purchase price and not as sim free rather than unlocked.
Have a word with your provider, as there could possibly be a problem with your sim card. Get a new sim card and try that. There is no reason why this should not work on an unlocked iPhone.

I bought the iPad Air from the apple store and all in the box was a piece of wood

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