I bought the student pack and my account shows that I still on the free trial version

Today I start paying the student pack of Creative Cloud, when I try to update the new version, shows up that I still on the free trial version

Sign in, activation, or connection errors | CS5.5 and later
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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    I've bought 640 rubies pack and have used it.
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    The game you mentioned does not save online. If you have made a backup using "iCloud" or "iTunes backup" then you may be able to restore to that last save point on your device which will include whatever you had for currency at the time when the save was created.
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    If you have not performed a backup save for your device before this problem happened and you have lost currency from purchases, please contact the iTunes store customer service to inquire about your purchase and request help regarding this loss of currency issue.. Apple does not allow developers to handle billing issues.
    If you get an answer saying that In-App purchases are the responsibility of the developer, please insist that they assist you as we have no way of accessing their purchase records. We are the developer and do not have access to any account or billing information on the iTunes App Store.
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    We are fellow users here on these forums, you're not talking to iTunes Support. You say that you used the pack that you bought and that it then ran out - does that mean that you used it all up ? If you didn't use it all up but your game lost the purchase then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
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