I bought the wrong version of Premiere Elements

How do I return it and buy the Mac version? I cannot find a number to call

alylimberis11
Did you make a Premiere Elements 13 purchase from Adobe direct within the last 30 days?
If so, you can use Adobe Chat Orders to sort out your purchasing needs. To do that, please click
on the following link
Contact Customer Care
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the set does not hold, then you will need to navigate to the Chat Panel using the above titles as guides.
Please let us know the outcome when you have time.
Thank you.
ATR

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I bought the Mac version of Premiere Elements, can I get the Windows version for free or cheap with my serial number?

I bought the Mac version of Premiere Elements, can I get the Windows version for free or cheap with my serial number? I'm about to migrate back to PC soon and I'd love to not have to buy the program again since I just bought it. Under my order history though it only shows it for Mac so I wanted to make sure.

ihavea4
The boxed packaging is not sold by Adobe direct. If you want to explore that type of purchase which offers the perk of a Windows and a Mac installation disc, you need to purchase from an authorized reseller who is not going to offer you "upgraded pricing". The seller would be its own entity with its own pricing and own return/refund policy. Sometimes the authorized reseller price may be less than the Adobe"upgraded pricing".
Did you purchase your Premiere Elements 13 Mac from Adobe direct and are within 30 days of purchase? If so, you can contact Adobe Chat Orders to ask for return/refund. And, then you can explore the authorized resellers for pricing and availability of the box packaging. Maybe check out the pricing all around before making any final decisions.
Please review and consider.
Thank you.
ATR

I bought the wrong version of Photoshop elements. I bought Windows, I need Mac.

I purchased a download version of Windows Elements. I need MAC. How do I switch it?

Have you got the serial number? That can be used on both Mac and Windows versions.
All you need to do is download the Mac trial version from the Adobe website, install it and enter your serial number.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en

E-mailed File "The project is not compatible with the current version of Premiere Elements"

I have Version 12 on a PC.
My friend has Version 12 on a MAC.
E-mailed him a file.
He could not open, and a message box popped up: "The project is not compatible with the current version of Premiere Elements".
Could someone kindly asssit, this does not make sense as to why it is not opening, since both computers are using the same version.
Thank you,
Ben
[email protected]

Ben
As said, you cannot open a Premiere Elements 12 Windows project file (named project.prel) in Premiere Elements 12 Mac. And vice versa.
Details
Given that your source is imported into a Premiere Elements 12 Windows project and placed on its Timeline for edit. That Timeline content cannot get out of the program without export. Export choices are found in the Publish+Share section of the program.
In your case, you want to take the Timeline content of Premiere Elements 12 Windows and export it to a format with which Premiere Elements 12 Mac supports (look at .mov or .mp4). In this regard, in Premiere Elements 12 Windows look at Publish+Share/Computer/AVCHD and one of its .mp4 presets or Publish+Share/Computer/QuickTime and one of its .mov presets (suggested H.264 video codec).
Those exports will be saved to the computer hard drive of the Windows computer. Then email the .mov or .mp4 file (beforehand, check the
email carrier's specification for that). Depending on the circumstances, you could transfer the file to a USB Flash Drive for the sharing.
Remember, sharing the .mov and .mp4 involves "whole" video. Depending on the edits, the video may need to be cut by the receipent. You are not dealing with the project file. The story would be different if this sharing and editing is done from Premiere Elements Windows to Premiere Elements Windows. And, if that were the case, then you would have to assure that the source media of the project traveled with the project file. (See Project Archiver feature of the program.)
That is a rough sketch of the situation. I can fine tune the details further if necessary.
Please review and consider.
Thanks.
ATR

I bought the wrong version

Does anyone know how to switch which version you buy after it is bought... I bought the Windows version and I need the MAC version... OOPS!

kimwoerle
From whom did you purchase the program? Which program...Premiere Elements 13 or other?
If you purchased from Adobe direct, we can post the link to Adobe Chat to sort out the matter.
If you purchased from an authorized reseller, then you need to deal with the seller according to the seller's return/refund/exchange policy.
ATR

I bought the wrong version as I need it for macbook pro but somehow bought windows...help

I guess I will have to wait until normal office hours. I have no idea why it bought the window version as I did not realize that is what was selected. I hope I can get it exchanged for the photoshop elements 13 for macbook pro retina display. Anyone know if this is an easy switch and one they will do?

When buying HD versions of shows, only the HD copy will automatically download now (probably due to requests from people who don't need/want the SD version and complained about it being forced on them). The SD copy can be downloaded from your purchases area in iTunes, though. On the main iTunes Store page, go to Purchases under the Quick Links and then select TV shows. Click the "Not On This Computer" button. Uncheck the "Download HD when available" box and you should then see the SD copies of the shows and be able to download them.
Regards.

I bought the wrong version (clean/explict) is there a way to transfer?

When I bought a song in the app store I bought the wrong one is there a way I could exchange it for the correct one?

All purchases are considered final but you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you so that you buy the other version : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I bought the wrong version of an album.

I bought the clean version instead of the explicit version. Is there anything I can do about this?

Report it to the Store using this procedure. They usually respond within 48 hours.

I bought the ibook version of "Photoshop Elements 11: Classroom in a Book"

Hello
the ibook version of photoshop elements 11: classroom in a book did not come with the lession CD that normally comes with the hardcopy of this book. I was wondering if there
was any way of getting the Lession CD because the ibook is worthless to me without the lession CD.

There should be a link to these files at the back of the book. For example in PSE 10 the page looks like this:
You could try substituting the ISBN number in the above book to see if it works.

I bought the pkg. of Photoshop & Premiere Elements 10 in 2012. I now want to update to Premiere Elements 13 without updating Photoshop. Can I do this? Will you please tell me the steps I need to take?

I purchased Photoshop and Premiere Elements 10 as a package in 2012. I now want to update the Premiere to the 13 edition, without updating Photoshop. Can I do this? Will you please tell me the steps I need to take?

Just buy version Premiere Elements 13.
Even if you don't get the "upgrade" price, you can probably find it for about that cost on sites like Amazon.com.
You can keep Photo Elements 13 if you'd like. The only downside is that Premiere Elements 13 and Photo Elements 10 won't share the same Organizer catalog. Otherwise, they'll get along just fine.

Downloading the trail version of Premiere Elements 10 for Mac on my Windows PC

How can I download Premiere Elements 10 for the Mac on my PC? I have a very fast connection on my PC and would like to install Premiere on my Mac. Why do we need the download manager and why do I need to install excessive Adobe software when trying to get the trial version download?

The Adobe Download Assistant is a small, lightweight application used with Adobe Creative Suite, Photoshop Elements, and Adobe Premiere Elements trial product downloads to improve download reliability. After the trial software is downloaded, Adobe Download Assistant automatically starts the product installation.
The application size is in KB.

I bought the wrong version of a song what do I do??

So I had my 14th b-day on the 9th and got an iTunes card and bought an album called Swan songs by Hollywood undead and for some stupid reason it's the edited version and I hate it!!! It makes it such a bad album when it's not and this album costed 9.99$ and frankly that's a huge rip off!!! What do I do to get the un edited version!?!? And I'm not buying a new version!!

You can try consulting iTunes Support via expresslane.apple.com to see if they can give you a refund for the song so you can use that money to go back and buy the correct version.

I bought the wrong version in itunes

I bought a HD version of homeland, and as my ipad is just 16 gigs, cant watch it. I need to change for the SD version, is this possible

When buying HD versions of shows, only the HD copy will automatically download now (probably due to requests from people who don't need/want the SD version and complained about it being forced on them). The SD copy can be downloaded from your purchases area in iTunes, though. On the main iTunes Store page, go to Purchases under the Quick Links and then select TV shows. Click the "Not On This Computer" button. Uncheck the "Download HD when available" box and you should then see the SD copies of the shows and be able to download them.
Regards.

I'm a new mac user and I bought the wrong version of an app.

can it be refunded for a mac app instead of ipod app?

All sales are Final... But... you could contact Customer Service for the Apps Store and/or iTunes Store... Explain what has happened and see if they can resolve it for you...
See Here for
Mac Apps Store Customer Service
http://www.apple.com/support/mac/app-store/contact.html?form=account
Contact iTunes Customer Service
http://www.apple.com/support/itunes/contact.html

Where is the 64 bit version of Premiere Elements?

I bought a teachers version of Premiere elements and Photoshop elements. I tried to download it to my 64 bit computer. At no time during the download did there appear to be a choice of a 32 or 64 bit version. Something downloaded but it won't install (?) because my computer is the wrong bit size? Now when I go back to the serial number page, it says I have an invalid number. I am not an IT person and I need someone to walk me through this.

if you follow all 7 steps you can directly download a trial here: Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

I bought the wrong version of Premiere Elements

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