I bought windows when I needed the Mac version, who can help me?

I accidentally bought the wrong for the wrong system - how can I get is exchanged?

http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
or
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • I have flash builder standard 4.7 for windows. Need the Mac version but can't find it

    Hy Guys, I have flash builder 4.7 for windows. I want the Mac version, the problem is that my flash builder is standard and I only find the Premium version for MAC OS, What can I do?
    Thanks in advance

    download the pro version and enter your serial number.  it may activate to the standard version.

  • I have Creative Suite 6 Production Premium and InDesign CS5.5 for Windows, but I need the Mac versions of these. Is it possible to swap or exchange these products?

    Does Adobe allow exchanging my Windows version of CS6 Production Premium and InDesign CS5.5 for the Mac version? (The CS5.5 box is unopened, and the CS6 is in mint condition.)

    You might be able to do something for the CS6 product, but as far as the CS5.5 application goes it will not qualify.  See the following:
    Order product | Platform, language swap

  • I made an error asking to receive Windows product of Adobe Element 13 and Premiere while I needed the Mac Version.  How is it possible to correct this error ? and what do I have to do if you accept ?

    I made an error asking to receive Windows product of Adobe Element 13 and Premiere while I needed the Mac Version.  How is it possible to correct this error ? and what do I have to do if you accept ?

    Normally an Elements license is valid for both Windows and Mac systems.  So you might only need to download the Mac versions of the applications and use your serial number to activate them.

  • Hi I have made a the mistake of purchasing the windows version of elements 13 and need the mac version to download

    On the phone i was told to request help online, I need the Mac version download of the windows purchase i have made, not sure if this means that i must return and re purchase of if there is another way you can help me, thank you.

    you just need your mac serial number.
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
    window using the Lightroom 3 link to see those 'Important Instructions'.

  • Hello, I've got a Upgrade-Version of CS5.5 for Windows and changed to a Mac. Now I need the Mac-Version. I tried to install the Download from Adobe. Unfortunatly it didn't accept my password. I guess cause of the Upgrade-Version or the Windows Version I o

    Hello, I've got a Upgrade-Version of CS5.5 for Windows and changed to a Mac. Now I need the Mac-Version. I tried to install the Download from Adobe. Unfortunatly it didn't accept my password. I guess cause of the Upgrade-Version or the Windows Version I own. My System: Mac OS X 10.6.8, 2,8 GHz. Thanks for answers! Greetings, Eva

    Here is a link to the info regarding platform swaps.
    Order product | Platform, language swap
    If you want to try to contact Adobe support to try to get an exception, Start Here  after selecting relevant responses choose "Still need help? Contact us." and the chat contact (or phone) option.

  • I just bought photoshop elements. where is the mac version. i only see windows. thx

    I just bought photoshop elements. where is the mac version. i only see windows. thx

    PSE 10, 11, 12,13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

  • I  just purchased Windows CS6, but I need the Mac version!! I somehow missed that in my purchasing. What should I do?

    I  just purchased Windows CS6, but I need the Mac version!! I somehow missed that in my purchasing. What should I do?

    You can try using chat - select the blue area (Still Need Help?) at the bottom to open a link.
    Get chat help with orders, refunds, and exchanges (non-CC)
    http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
    If that doesn't work you could try arranging for a platform swap... You can swap languages/platforms for a latest version product if you follow the instructions at the following link: http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

  • I have downloaded the 32 bit version of photoshop elements, when i needed the 64 bit, how can I change this?

    I have downloaded the 32 bit version of photoshop elements, when i needed the 64 bit, how can I change this?

    Emmag74878818 what version of Photoshop Elements are you trying to download?  Where did you download the 32-bit version from?

  • I got the wrong version I need the MAC version!!How do I get this corrected?

    How do I talk to someone to get the correct version of PS elements? I need the MAC version!!

    Hi Denise,
    Which version of PSE are you talking about?
    Thanks,
    Anwesha

  • My Iphone 5s doesn't work. When i power on appear searching the sim card, but doesn't connect to the operator. Who can help me?

    Hy dear!
    My Iphone 5s doesn't work. When i power on appear searching the sim card, but doesn't connect to the operator. Who can help me? I reset the Iphone, but doesn't fix the probem.
    Thanks

    Hi dear!
    I'm very disappointed with Apple products! I was 15 days without my Iphone 5, because it stopped working and the had to be replaced by authorized apple. Then i bought an iphone 5s in two days it stopped working. Doesn't read the sim card. I call to Apple suport and discovery that the model A1533 is not warranted in Brazil and need to be replaced, because there is a hardware problem. In a moment i don't have anyone Phone. Why Apple does not send other equipment equal to authorized to exchange my Iphone, because in Brasil doesn't have the same model? I liked a lot this Apple phone, but i can't use, i have one brand new, but doen'st work. I don't have anybody in USA to exchange in one Apple store. Please help me!
    Thanks.

  • Our iTunes will not open.  It reads that we need the English version? Please help.

    Our iTunes will not open.  It reads that we need the English version? Please help. 
    If I download a new iTunes will I lose everything we have?

    Same issue for me.  Was running 10.5.3 due to the bug in 10.6 with Apple TV.  Upgraded to 10.6.1 since it was supposed to solve the issues.  ANd no I can;t open iTunes at all.
    Annoyed that 10.6 was shipped with the bug with the Apple TV sortting of titles.
    Really p*ssed off that 10.6.1 which was supposed to fix this has totally borken iTunes for me.
    Time to try to revert to 10.5.3 again.
    Apple, what's happened with Q/A.
    (My setup - latest patched Lion, upgraded via Automatic update; so nothing out of the ordinary.)

  • I ordered the photoshop essentials for windows and needed the MAC version,

    I downloaded it and then registered the product thinking I would need to ask for an exchange,  however it is working okay, I think,  do i need to make the change?
    thanks

    You might have gotten the Mac version anyways.  Assuming you mean Photoshop Elements, your purchase is good for either platform.  When you downloaded it might have automatically detected your system and delivered the proper version.
    If you have a problem you should be able to get the proper version without having to make any arrangements with Adobe.

  • I used Roboform on Windows and have tried the Mac version.  Is there a comparable or at least an effective app in the AppStore?

    The Mac version didn't seem to work as well as the Windows version but that may have been the result of transferring data from W to Mac. The sync function is useful.  There are a lot of apps in the App Store  are any of them as good as Roboform?
    The passwords are in a Roboform data file in documents transferred from Windows but don't appear when I select the Roboform icon.  I don't know how to transfer them within the Mac platform.

    There is a version for Mac, from their web site...
    •Mac Password Manager - RoboForm:
    http://www.roboform.com/platforms/mac
    home: http://roboform.com./
    There also is an iOS version, see downloads.
    Hopefully this is what you are asking about.
    Good luck & happy computing!

  • I have bought the Windows version of CS6 but I need the Mac version, how do I swap the serial numbers?

    I accidentally purchased Abode CS for Windows, I need it for Mac - can someone help me please?

    You have 30 days to return or exchange your purchase.
    Explain the situation to Customer Service.
    800-833-6687
    Monday—Friday, 5am—7pm PT
    or Adobe Customer Care (@AdobeCare) | Twitter
    If they ask you to, request a swap Order product | Platform, language swap
    Gene

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