I bought yesterday the OS X Mountain Lion and couldn't download, it say it wasn't available for mexican store, but it was charge in to my credit card anyway
Hi yesterday I bought in my app store the OX Mountain Lion and couldnt download....it say that wasnt available for mexican store, but still was charge in my credit card... what do I do... is any phone number for customer service here ???
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
Similar Messages
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I just bought the ox mountain lion and i cant download it!!
i just bought the ox mountain lion and i cant download it!!
Dear Moh Nasser,
Your Apple ID was just used to purchase OS X Mountain Lion from the Mac App Store on a computer or device that had not previously been associated with that Apple ID. You may also be receiving this email if you reset your password since your last purchase.
If you made this purchase, you can disregard this email. It was only sent to alert you in case you did not make the purchase yourself.
If you did not make this purchase, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple
<Email Edited by Host>Try contacting the Mac App Store support folks -> http://www.apple.com/support/mac/app-store/.
They will be able to help.
Clinton -
I try to download the OS X Mountain Lion, and I keep getting an error saying, "The product distribution file could not be verified. It may be damaged or was not signed." Please Help!
If you have Intego VirusBarrier X6 installed
1. Open /Applications/VirusBarrier X6.
2. Click on the "Surf" button.
3. Click on the "Ad Banner Filter" tab.
4. Click "OFF" next to "Banner advertisement filter".
5. Start the computer in Safe Boot, then restart the computer into normal mode.
If don't not have Intego Virus Barrier installed
1. Verify that the date and time is correct on the computer.
2. Safe Boot once, then restart normally, then try downloading again.
3. Try with a different user account if the issue persists
If the issue persists
Install Lion onto an empty partition (internal or external).
Note: You can Use Disk Utility to live partition the internal drive and create a second partition large enough to install Lion.
Start from the clean installation of Lion.
Download Mountain Lion from the Mac App Store. Note that the original startup disk can be set as the destination for Mountain Lion during the installation process. -
I just upgraded my OS to Mountain Lion and didn't realize that my Quicken wasn't going to work on it. Now what do I do? How can I get my info off of here to start with something new? Anyone have any ideas? That was the one thing I didn't backup before I did the upgrade. Grrr.....
mende1 is right, however, you have a chance of recovering your files.
Open a new Finder window.
Press COMMAND+G
Type the following in the box: /Library/Application Support/Quicken
Remember, I don't use Quicken, so that folder may not exist.
If you really need it though, you could downgrade back to Lion (or whatever you were on before).
Sorry for the trouble you are having. -
I just purchased mountain lion and it doesnt load, it says "waiting" please help
i just purchased mountain lion and it doesnt load, it says "waiting" please help
Welcome to Apple Support Communities
Open App Store > Purchases, pause and resume OS X. If it doesn't help, press Shift key in boot and download Mountain Lion -
I purchased Adobe XI for a year. I am charged monthly on my credit card. The software only allows one print file to pdf after that it has a pop up marketing screen asking me to purchase it again. If I reboot I can get another print out of it. After an hour of trying to reach somone on tech support I ran across this forum. Any help out there?
In the pop-up screen, have you tried licensing it and signing in? Signing in is crucial, so it knows what you paid for.
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Where are the Mountain Lion and Mavericks OS downloads?
I have new software that will only run on Mountain Lion or Mavericks and not Yosemite. My Macbook Pro currently has Lion. Both Mountain Lion and Mavericks have been removed from the app store. Any suggestions on where to download?
Click here and contact Apple. If you can't get Mavericks, buy Mountain Lion.
(116225) -
Scroll malfunction with Mountain Lion and Mavericks after download
Since I downloaded Mountain Lion and now Mavericks the scroll function has stopped working. All other pad functions work but not scroll with 2 fingers. Anyone else solved the problem?
HI tmwfromuk,
Did experience exactly the same malfunction. Still did figure out why.
Will continue to figure why. When I have some news I will inform you on this.
Regards,
Ch. -
Hello, I just bought OS X Mountain Lion and does not download. What should I do?
I bought OS X Mountain Lion, I see the icon but does not download it. I have tryed several times. The Apple store says there is an error, what should I do?
Yes, thank you very much, I think I have the requirments, what do you think?
Nome modello: iMac
Identificatore modello: iMac10,1
Nome processore: Intel Core 2 Duo
Velocità processore: 3,06 GHz
Numero di processori: 1
Numero totale di nuclei: 2
Cache L2: 3 MB
Memoria: 4 GB
Velocità bus: 1,07 GHz
Versione Boot ROM: IM101.00CC.B00
Version SMC (sistema): 1.52f9
Numero di serie (sistema): W8946DLY5PC
Hardware UUID: 8B5F39C2-D7B7-58BF-9BB9-2D60D0E465B3 -
i bought my MacBook Pro off a friend of mine last year, she did not restore it before selling it to me & I do not have the disk to restore it that way so I followed online directions to restore with the he power button option button method. It worked up until where it asks me to reinstall Mountain Lion OS, I select accept and agree to the terms and conditions which then asks for my Apple ID,once I enter the log in it it tells me that I am unable to download the software because it is unavailable and to try again later so my laptop is essentially useless right now and won't let me reinstall the hardware needed. Is there a way to fix this or do I need to take it into a store for a genius bar appointment. I am really trying to avoid that.
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
I tried to download the latest OSX for my iMac - Mountain Lion.
This is the message that I received:
"We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed."
What does this mean?The only thing that worked for me was to boot in safe mode.
Power down. Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore.
No trouble at all once I did this.
Reminder: create full backup before you upgrade OS
Hope it helps. -
Please I need help, i have downloaded the app like 3 times and it does the same, the computer restarts but nothing happens!!!
Mountain Lion is the name of all the versions of OS 10.8.
The current version is 10.8.3. We can refer to the OS either as Mountain Lion or as OS 10.8.x. The latter is more descriptive since it tells us the specific version. We do not normally use the term " OS X Mountain Lion version 10.8.3" because it would be redundant. -
I use mbp late 2010 (MacBook Pro (15-inch, Mid 2010) Serial Number: W802627ZAGZ)
(core i7 2.66GHz. 15" 4GB 1067 MHz DDR3) and change display to highres (1920x1080)
it has problem that the screen go blank (or black screen) but keyboard still light. seems to display driver stop working.
I send my mbp to service but they said no problem about hdd.??? I'm not sure that they take care just only hd problem but not handle another problem that I tell him.
I use it and it still hang up (not it reach 100 times errors) how can I do with this problem?baltwo wrote:
Can't recall which I used to do the dynamic repartitioning.
I'm betting that it was originally Partitioned with Snow Leopard.
As a test I just added a second Partition with Mountain Lion to a FireWire HD and it would not let me Install Snow Leopard from my System or Retail Disc into the Partition. -
We have a valid serial number and the original 9.0 media set. When I tried migrating the App Store updated it free of charge. However I don't know how to get Logic on without migrating as it point blank refuses when I insert the install disk.
Thanks.Hi
Something is not quite right here:
I have the original Studio 2 disks here, and the installer runs fine under OSX.8.3. It will install Logic Pro 9.0.0, which can then be updated by downloading the 9.1.7 or 9.1.8 updater from Apple Downloads.
On your system, the installer refuses to run, or does the install proceed, but you are unable to update Logic so that it will work on Mountain Lion?
CCT -
I keep getting an error message "The application could not be downloaded" when I am downloading OS X Mountain Lioin. Need help.
You're certrain your Mac qualifies for Mountain Lion? > Apple - Upgrade your Mac to OS X Mountain Lion.
Make sure there's enough available space on the install disk to install Mountain Lion (4.35GB file).
Click the Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info then click Storage from the menu.
Make sure there's never less than 15% available spacce.
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