I by mistake redeemed my app on my brothers account, can i cancel it on my brother and get the apps on my account?, i by mistake redeemed my app on my brothers account, can i cancel it on my brother and get the apps on my account?

i recently got an app as a gift but by mistake i redeemed it on my brothers ipod. i want to redeem it on my own id ,is it possible to cancel the first gift and redeem it on the id i want to?

ChrisJ4203,
Thank you for the help. Every app on my phone was downloaded using my old I-tunes ID. I just hope that they will re-download under my new ID because I still can't change it on my phone. In order to change to the new ID it says I have to sign out from the old ID and change to the new one. My problem is that I don't remember my password to be able to sign out from my old ID. Then the phone says it can change my password through e-mail and I agree but I never get an e-mail at my old address or the new one.
BHuyett

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TS1702 i can't open all apps that i manually installed. when i try to open one, it asks me to log in to my apple account and when i do it, it says that my apple id or password is incorrect. does anyone can help me to fix this problem?

i upgrade my 3gs to os 6.1 but starting then all my manually installed apps does work and every time I open them, it asks me to log in to my apple account but responds that my password is incorrect. I tried to change my password but i never received the confirmation email. Does anyone know how to fix this?

Hi,
iChat (it would help to know which version) can accept Apple IDs as valid AIM Screen Names.
However if you have iChat 5 or earlier you cannot use ones ending in @me.com or @icloud.com issued by iCloud. (they can be used in iChat 6 or Messages as these versions make a double login to AIM and Apple to allow the use of the password).
In addition if you are using an Apple ID for an AIM Screen Name the password still needs to keep to the 16 character limit that AIM has.
AN @mac.com name can be used on any version of iChat (Until the 30th June 2014)
As it does not need a double check with Apple you can use it to log in to the AIM Web pages
Login here with an AIM Name registered at AIM or and @mac.com name and see if you get any suspended account messages.
Sometimes account can be suspended. Usually because something has triggered the "Unusual Activity" item.
About a year ago many @mac.com users that travelled out of their own country found themselves suspended when they got home.
If the Name checks out of if an Apple ID the password in known to be 16 characters or Less then do this:-
In Lion upwards open a Finder Window and use the Go Menu whilst holding down the ALT key.
Select the Library that appears in the menu list.
Navigate to Preferences.
(If you have version earlier than Lion the just navigate to ~/Library/Preferences (that's the Library in you Home - Little House icon - folder)
Fnd com.apple.ichat.aim.plist (even if you are using Messages)
Drag the file to the Trash and Restart the app.
7:39 pm Thursday; May 29, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Each time I go to click sign in, OR create account, it keeps telling me "an error has occured, please try again later". Can someone give me a step-by-step on how to fix this problem. Trying to redeem a $15 gift card!

Each time I click on "sign in" , OR EVEN "create a new account", it keeps giving me a message to some effect of, "An error has occured, please try again later." It also includes some four or five digit number in parenthesis. I've tried to fix this but have no clue how to remove the error message and proceed. Can someone please give me a break-down of how to fix it? I need to redeem a gift card, and also obviously want to have access to purchase other items. Thanks.

For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa

HT5577 Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.

Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93082)

I Need help!!! The card I used when I first set up my account I lost it so now I can't download any music cause it's wanting a number of that card I lost... Someone tell me what I can do???

I Need help!!! The card I used when I first set up my account I lost it so now I can't download any music cause it's wanting a number off that card and I don't have it anymoe... Someone tell me what to do please???

Add another good card and delete the old one, Yu can also purchase and redeem an iTunes gift card and hthen delee the bad credit card. Yu need a valid payment method for update as well even purchasing free apps if the account was set up with a credit card.

HT1766 Hi, I share an iTunes account with my wife. Sometimes she gets my iMessages and I don't and vice versa. Also if people face time me it goes to her phone. How can I stop this from happening?

Hi, I share an iTunes account with my wife. Sometimes she gets my iMessages and I don't and vice versa. Also if people face time me it goes to her phone. How can I stop this from happening?

You can share the same Apple ID in
Settings > iTunes & App Store > Apple ID: here
But for all other Apple services like:
FaceTime, iMessage, iCloud, etc, one of you should use a different Apple ID.

I changed my apple id on the apple help websites then I went to buy an app and the id didn't change and when I put my password wasn't accepted what do I do next so that I can buy an app?

I changed my apple id on the apple help websites then I went to buy an app and the id didn't change and when I put my password wasn't accepted what do I do next so that I can buy an app?

Welcome to the Apple community Jalm14ts
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

I ask for help, I can not cancel a monthly subscription to Adobe! contrary to the tutorial does not appear scribed CANCEL PLAN on my page management plan, is not worse than any serial number of my subscription, where is it? how can I cancel monthly charg

I ask for help, I can not cancel a monthly subscription to Adobe.
contrary to the tutorial does not appear scribed "CANCEL PLAN" on my page management plan, is not worse than any serial number of my subscription, where is it? how can I cancel monthly charge?

Just to clarify: This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
Have you done a Forum search?
How can I delete my account? There is no "cancel plan" in my creative cloud free membership.
Contact Customer Care

Just bought the new i phone 4s, set up my apple id, verified with email. I can sign into it on the computer no problem but cannot get to it through iphone. Unable to download apps or music. let me know if anybody has any solutions, thanks

Just bought the new i phone 4s, set up my apple id, verified with email. I can sign into it on the computer no problem but cannot get to it through iphone. Unable to download apps or music. let me know if anybody has any solutions, thanks

If you have an old ID in Settings>iCloud as a result of updating to iOS 7, to change it you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change (you should need to verify the old account). Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

HT4759 I haven't used itunes since august of 2012. I set my account up on my laptop but its saying i have purchased no music, even though i have a lot. i want my music! what can i do besides purchasing it again?

i am very upset with this. in september i got an android phone so my itunes account was untouched till today. I had a lot of music that i loved and i would like to be able to listen to it via itunes on my laptop. when i signed in, i went to purchased and it said nothing has been purchased! obviously apple has changed the setup but my friends who have had itunes this whole time dont have this problem. Please help get my music back. i dont think I'll continue using apple products if they are going to do something like this and waste my money

Hi elaina,
You are looking in the wrong place for your purchased items - it is a bit confusing. The Purchased option under the Library only shows items you have purchased on that device.
To find your entire set of Purchased items, click on the iTunes Store. Once you have the Store opened, click on the Music tab, and then click on Purchased under Quick Links on the right.
You will then see a screen that has several tabs - Music, Movies, Books, Apps, etc. Click on the Music Tab, then click on All Songs. On the top of the screen, click on All. You will then see a list of all your purchased songs. Any that are not currently downloaded to the computer you are on will have a little cloud next to them.
You can click on each cloud selectively to download music, or you can click on Download All at the bottom of the screen.
Post back with any questions!
Cheers,
GB

When I open my mail account I keep getting the message "Checking for Mail". I deleted the yahoo account and set it up again and I am still getting the same issue plus I am not seeing any of my mail or folders. Can anyone help?

When I open my mail account I keep getting the message "Checking for Mail". I deleted the yahoo account and set it up again and I am still getting the same issue plus I am not seeing any of my mail or folders. Can anyone help?

This is how I fixed it on my new iPhone 5S. Using the standard yahoo setting on my phone.
You will have to access "managing your app passwords" on your account profile for yahoo. Generate password for your app. For example: "My iPhone 5S'
Go to your Iphone and set up your yahoo mail account on your phone the normal way and you have to use the generated password. instead of the yahoo account password.
source:
http://virtualizeme.net/iphone-5-yahoo-mail-server-unavailable-fix/
I hope this helps,
cheers

I forgot the answers to my security questions, how do I go about changing them so I can redeem my credits

I forgot the answers to my security questions, how do I go about changing them so I can redeem my credits

How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.

I downloaded the fifa 14 app last tear and i purchased the kick off and manager mode...I deleted it by mistake yesterday..and when i installed it today..the manager mode is locked...and DO I HAVE TO PURCHASE IT AGAIN ?

I downloaded the fifa 14 app last tear and i purchased the kick off and manager mode...I deleted it by mistake yesterday..and when i installed it today..the manager mode is locked...and DO I HAVE TO PURCHASE IT AGAIN ?

Hi there asvatth,
You may find the information in the article below helpful.
iTunes Store: About In-App Purchases
http://support.apple.com/kb/ht4009
If you lose your In-App Purchases because apps were accidentally deleted or you had to restore your device without a backup, you may be able to download some of your purchases again for free. See which types of In-App Purchases you need to purchase again or can redownload for free in the table:
Type
Download for free
Purchase Again
Consumable
X
Non-consumable
X
Non-renewing subscriptions
X
Auto-renewable subscriptions
X
To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name you used for the original In-App Purchase.
-Griff W.

The app icons and font on my iPhone 4 just went to massive making it difficult to even scroll how can I change it back, where do I go which menu? Thanks in advance

The app icons and font on my iPhone 4 just went to massive making it difficult to even scroll how can I change it back, where do I go which menu? Thanks in advance

Next time you accidentally use 3 fingers it will zoom again. Unless you need the feature you're better to turn it off

When trying to update apps i keep getting billing method incorrect(this is on iphone 4s) i hsve tried this store,apple id,view id,payment info but does not offer me the none option,i can npt update my phone any ideas anybody please?

when trying to update apps i keep getting billing method incorrect(this is on iphone 4s) i hsve tried this store,apple id,view id,payment info but does not offer me the none option,i can npt update my phone any ideas anybody please?

If you dont have none option then you must own itunes some money. So you have to enter the payment like a itunes giftcard. you can contact itunes by email by going to expresslane.apple.com

I am trying to purchase an app and update my apps all are free but it won't accept my security code, all itkeeps saying is that my payment method has been declined, I only have one card so can't try another

I am trying to purchase an app and update my apps all are free but it won't accept my card, all it keeps saying is that my payment method has been declined, I only have one card so can't try another. Now I can't use some of my apps because they are waiting to be updated. Somebody please help!!

Hello Sriggers,
Welcome to the Apple Support Communities!
I understand that you are attempting to update some applications on your iPhone but the payment method was declined. In this situation, I would recommend reading over the information in the attached article to help resolve the situation.
Pay an unpaid balance in the iTunes Store - Apple Support
Best,
Joe

I by mistake redeemed my app on my brothers account, can i cancel it on my brother and get the apps on my account?, i by mistake redeemed my app on my brothers account, can i cancel it on my brother and get the apps on my account?

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