I cabn get into AOL on Firefox, but cannot read my e-mails there. It hangs up "loading" when I try to open an e-mail.

== Issue
==
Firefox is having problems with certain web sites
== Description
==
I can get into AOL on Firefox, but cannot open e-mails. It "hangs" on loadfing an e-mail when I try to open one.
== URL of affected sites
==
http://www.aol.com
== Troubleshooting information
==
I just get a loading message with my wheel turning, but it just hangs and doesn't open.
== Firefox version
==
3.6.6
== Operating system
==
Windows Vista
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 GTB7.1 (.NET CLR 3.5.30729)
== Plugins installed
==
*-np-mswmp
*1.9.0042.0
*npdnu
*npdnupdater2
*Adobe PDF Plug-In For Firefox and Netscape
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*6.0.12.732
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*RealJukebox Netscape Plugin
*Default Plug-in
*Provides additional functionality on Facebook. See our web site for details.
*Shockwave Flash 10.0 r22
*Adobe Shockwave for Director Netscape plug-in, version 11.5
*iTunes Detector Plug-in
*GEPlugin
*4.0.50524.0
*Office Live Update v1.3
*Virtual Earth 3D 4.00090316005 plugin for Mozilla
*NPWLPG
*RealPlayer(tm) HTML5VideoShim Plug-In
*Google Update

the settings program will not allow me to enter any of those cells. the accounts section is all in grey scale (not black) and none will open including "add account"

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This is on my desktop PC running Windows XP. Have used Firefox successfully for a couple of years. This problem was first noticed on 1/18/2012.
Logging off and logging back into AOL does not fix it. Closing and re-opening Firefox does not fix it. Shutting down and rebooting the PC does not fix it.
Thanks for any help/explanations.

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
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