I called an iPhone to Facetime and they could not hear me, but I could hear them

I called from my iMac which has snow leopard OS 10.6.8. I'm not experienced with Facetime but thought I would try it. I returned a call to my daughter's iphone 3 or 4. I'm not sure what she has. I could hear and see her very clearly. She could see me, but could not hear me. I've checked the sound settings, the mute button and whatever support info I could find, but nothing has been helpful. Does anyone have any solutions to this problem?

Welcome to the Apple Community.
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.

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