I called an iPhone to Facetime and they could not hear me, but I could hear them
I called from my iMac which has snow leopard OS 10.6.8. I'm not experienced with Facetime but thought I would try it. I returned a call to my daughter's iphone 3 or 4. I'm not sure what she has. I could hear and see her very clearly. She could see me, but could not hear me. I've checked the sound settings, the mute button and whatever support info I could find, but nothing has been helpful. Does anyone have any solutions to this problem?
Welcome to the Apple Community.
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.
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Hello arlyn-cavite,
If the screen is not showing anyting when you press any of the buttons you may want to try these steps.
From article iPhone: Hardware troubleshooting http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Take care,
Sterling -
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http://support.apple.com/kb/HT1296
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Mylenium -
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see wemweb answer here:
https://discussions.apple.com/message/19087457#19087457
you'll also see answers to your question in the "More like this" box on the right -
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Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
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http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
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http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
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http://tinyurl.com/k683gr4
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http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
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http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
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http://support.apple.com/kb/TS3970
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https://discussions.apple.com/thread/4649373?tstart=90
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https://discussions.apple.com/message/19087457#19087457
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http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
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http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
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http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
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http://www.apple.com/support/systemstatus/
Cheers, Tom -
Hey I got my phone stolen yesterday, but it was dead for 24 hours before i checked find my phone so it says offline. I called verizon suspended my service and they said if the person tried to sell it back, or put their number on it, it will get flagged. I was just wondering if i should reinstate my service and try and wait for it to turn back on and then go get it because you need internet for it to track and with the suspended service, it can only track if connected to wifi, but they wont get past my password.
Where exactly did you buy the "new iPhone "
A country might help as well .This is a WW forum
Are Direct Mobiles an Approved Apple iPhone reseller if not it may well be a fake -
sound on my phone has gone so when someone calls me they can hear me but i cant hear them.The ticks cant be heard when you press the keyboard. I've checked the settings and they are ok. can still hear music thru headphones but not without. Any help pls.
Hey shahbazfromgbr,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having issues with sound output on your iPhone 4S. For troubleshooting steps, the following article provides the best information:
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
1. Verify that there is nothing plugged in to the headset jack, including headsets, headphones, or adapters.
2. Make sure the Ring/Silent switch is not switched to silent.
3. While on the Home screen, adjust the volume buttons. If you see the icon below, indicating that headphones are attached, there may be debris or an object lodged in the headset jack:
4. Check the headset jack. If there is an object lodged in the headset jack that is not easily removed, have the iPhone serviced to remove object.
5. For Original iPhone: If there is light debris, such as lint, in the headset jack, try connecting a pair of headphones to the headset jack and then remove the headphones. Repeat this several times to remove the debris.
6. If you have installed a protective film on the display, either ensure that the receiver is not covered or remove the film completely.
7. Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris.
8. If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off (choose Settings > General > Bluetooth).
9. Restart the iPhone.
10. If restarting the iPhone doesn't resolve the issue, try restoring the device.
11. If the issue persists, go to the Service Answer Center - iPhone for information on service.
Thanks,
Matt M. -
I bought an iPhone while overseas, but I'm back living in the states now. It seems that FaceTime and iMessage is not enabled on it. How do I get it to work now that I'm back in the states?
I did buy it from someone in Jordan. So they might have got it from KSA, or UAE, or it even might be the same rules in Jordan. I don't think the imessage works even, every time someone sends me a message from their ipad it says "Not delivered". Maybe I am wrong?
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Im 6 days late on my warrinty and I had no clue I was. And now when I call people and when they call me they cant hear me, but I can hear them.
Apple Store Genius makes all decisions regarding implementation of Warranty Coverage. Maybe you have AppleCare coverage and don't even know. If the Genius decides to cover under Warranty then it was worth taking to Apple. If Genius decides no Warranty, then replacement iPhone 4 is $149.
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I have this problem too, it's called "spoofing" aparently.
There isn't much you can do except change your email address which is a huge problem if like me you have an Apple one and can't change it without losing your whole iTunes and App purchase history which is a billiantly stupid bit of design on Apple's part.
There's some interesting stuff here: http://www.bluehostforum.com/showthread.php?132-how-to-stop-spoofed-email-addres ses
but I don't think there's much chance of applying it to iCloud but I am not an expert.
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