I called apple tech support cause my iphone 5 charger just stopped working. Aplle tech support said they can send me a new charger but why do they need credit card information if i have only had the the charger for 2 months and i have 1 year warranty?

I called apple support because my iphone 5 charger stopped working and they said they would send me a new charger but why do they need credit card information if every apple product has 1 year warranty?

Hi CryyCorr33
Sound like they did what is called an express replacment. What apple does is they put a hold on your Credit Card for the amount of the cord because they are sending you the cord first. Then, once you receive the new cord in about 2-3 days, you'll put the defective cord in the box and ship it back out and when they receieve the defective one, they'll be able to remove that hold from you card.
I believe the reason behind the hold on your card is incase you don't return your defective one to them so they can find out the cause of the issue.
An Apple Retail Store could swap them out for you in store incase you happen to be near one. This requires no hold.
Hope this helps

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