I called Apple twice about iCloud being down

I called Apple for a second time this morning about my mail being down for two days. The man gave me no explanation, even after I asked for one, explaining I use this account for work and need to know when this will be repaired. I guess I asked him too many questions because he hung up on me! Wow, Apple! What is going on there? I've been a MobileMe subscriber for years before they did away with it. They wouldn't return my money last year, even after they cancelled the service two days after I re-subscribed. I definitely didn't get what I paid for and now they are treating their customers terribly. They really need to explain.

Since tuesday afternoon (9//11) I can't use e-mail on my MacBookPro and my iPhone 4S. iCloud is down, also the webmail function. My clients are sending me e-mails for work, and I don't recieve them. I'm losing clients now! I think its outrageous that it takes so long, and that it is not communicated to the Apple users.
I'm an Apple user since 12 years, and right now they wont even talk to me:-(
Kees, Netherlands

Similar Messages

Called Apple Canada about my 15" MBP whine....

I called Apple Canada about the 'whine' on my 15" MBP. The customer service person I spoke to asked me what the problem was. I explained that my MBP had a whine that I wasn't happy with. He had asked where did I hear the 'whine'. I told him that it was obviously behind the keyboard and concentrated more in the middle of the keyboard. He asked if the whine was always there, even when I turn the brightness all the way down. I told him yes. Then he told me that because of the the dual core processor used to fit in such a small space, it was normal for the this 'whine' and that it was normal operation: there was nothing wrong with my MBP. I've tried running Comic Life or iChat, and whenever either of those apps are running, my MBP is dead silent (less the HD running of course). Is this 'whine' normal or is it the same defect that lots of people here are posting on this forum? If this is indeed a defect, what is it that I've got to do to convince Apple that my unit is defective? Your comments would be appreciated. BTW, its a 15" MBP with 2 gig Ram, 100Gig HD, 2.16GHz processor, bought in Feb when it first came out.
MacBook Pro Mac OS X (10.4.6)

Brought my MBP into the authorized service/repair
depot today, and the technician was aware of the
problem. They're going to order a new MLB and when it
comes in, they're going to call and install it.
Are you living in Vancouver ? there is small possibility that you talk to me
Anyway here is what I noticed the difference between old and new logic board:
http://www.flickr.com/photos/53615983@N00/
Flippo

I got an email about icloud being full

I got an email about icloud being full.
How can I see what is my icloud?
I looked online at icloud.com. but I could not see anything there?
Can I see my files on icloud.com somehow?
Can I see what is on icloud on itunes? Without my ipad hooking up?
Can I see what is in icloud without having my ipad?

You can see what your iCloud storage is used for and delete any unwanted content at settings > iCloud > backup & storage > manage......

What about icloud mail down since yesterday?

I can#t access icloud mail since yesterday afternoon CET. What is the matter?

Yes, poor service from Apple on this one. This time yesterday % withput Mail was 0.17 Now it is 1.1%. That must be quite a number of users. Why are not more people kicking up a fuss? Mail out for over 24 hours is bad.
I am having to use other email providers.
David

Does it costs money to call Apple support about my account?(forgot security questions)?

When creating my apple ID many many years ago, i didn't provide a rescue email and becasue of that i couldn't reset my security questions by myself and had to contact apple support, like it says on the support article: "
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. "
The person that i spoke to, told me that I have two options: 1. to pay 20$ and to continue the conversation or 2.to reset my apple ID password.Before choosing, I asked her if she's sure that reseting my password (which i didn't foreget) will help me recover my security questions because i read something else on the support article... then she got a little comfused (she didn't know what a rescue email was..) and transfered my call to someone else who helped my reset my security questions.
Wel...my question is, do you think i will have to pay for this call? i didn't say to her that i choose to pay and didn't provide any payment details

If you weren't told you'd be charged and weren't asked for a credit card, then you will not be charged.
Regards.

Pre-Order Time...(I called Apple)...

And they said...8AM EST (that's my time zone, anyway) on FRIDAY MORNING. What the heck!!!! Verizon said midnight, then I called back and they said they didn't know. But I actually called Apple twice to get two different people and they said 8AM...

I've just called Apple in the UK. They told me that they haven't had official confirmation yet themselves, but they are pretty sure that telephone orders will start at 8am BST (UK daylight savings time). They don't know yet what time the online ordering will start.

I couldn't log into my apple account on my iPad, then i couldn't unlock it resulting in it being disabled, however it's the same as my iPhones password, I then called apple, i was hung up on twice and they said it will cost £70 to fix THEIR problem, help?

I couldn't log into my apple account on my iPad, then i couldn't unlock it resulting in it being disabled, however it's the same as my iPhones password, I then called apple, i was hung up on twice and they said it will cost £70 to fix THEIR problem, help?

If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup).
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.
You may have to force iPad/iPod into Recovery Mode
http://support.apple.com/kb/ht4097

How do i recover my purchased movies on itunes. the icloud does not show them and i have contacted apple twice before about this issue

how do i recover my purchased movies on itunes. the icloud does not show them and i have contacted apple twice before about this issue

Not all movies qualify for download on demand from iTunes in the Cloud, the rights may be reserved by the content provider and can vary by region. What response have you had from iTunes Store support?
If you have still have the computer they were on it might be possible to extract the hard drive, mount it in an external drive bay and recover the content from it.
tt2

HT204053 My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!

My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!

The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud. With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated. There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/.

About My Apple ID iTunes iCloud Account

I'm Very Sorry if you think i said anything mean???
You Apple Fan's really had to tell Apple To get a 2 Step Verification Code, meaning you guys had to Request that to Apple really you all ??? & Apple went ahead & did it cause so many people were Requesting it you had to do it
Do you guys realize I Bought 1000's & 1000's & 1000's & 1000's of Stuff onto that Apple iTunes & you had to let Apple E-Mail Me or a Bogus E-Mail from Apple witch is not Apple like someone who is playing a Company that there not & or maybe that 1 person ??? & had to tell me in that E-Mail to Change My Password & Enable 2 Step Verification Key & I Did both & now i'm Locked out of My Apple ID Account Completely & wow so much Money was invested in that Apple iTunes Account 1000's & 1000's of $$$$
I'm Never Enabling that 2 Step Verification Key ever again on any other 1 of My Apple ID Accounts, that is a Warning i'm not doing, This 2 Step Verification Key is not For Everyone, i never listening to what anyone say's & next time I Get an E-Mail from Apple I'm Calling Apple
#1 Apple E-Mail Me telling me to Change My Password & Verification Key
#2 I Changed My Password, i probable Miss-typed it & i don't know what it is???
#3 I Turn on 2 Step Verification Key & I Printed it out
#4 I Log off & want to Log in, I Forget the Password I Type & I Use The Verification Key & it is Invalid
#5 I Go to The Apple Store alone the very 1st time we try to figure out what that Password is but because of to many Failed Log In's i'm Locked out For Sercurity Reasons i believe that Permently it's been since Friday & i'm still Locked Out
#6 now i'm trying to get help but i don't think it's gonna happen
now You Apple Fans really had to go Request that Apple had to have a 2 Step Verification Key I'm Really Crying i can't get back into that Apple ID Account
thats like saying I Lost My Certain kind of Big Classic Giant Music & Movies & TV Shows Music Juke Box Machine that Play's Old Music Records meant everything to me & I Collected over The Years since January of 2001 & I Lost it all cause Someone came & stole it from Me
that could have been very Value someday even though i had so much
to go & say I'm Locked out of My Apple ID Account & I Worked so very Hard to get that
I Also Heard Someone that works for Apple had The Same Issue i was having & he lost like $800 i'm Shocked.
This 2 Step Verification thing is Bad News & I Don't want nothing to do with it
Sorry I Hope no one think's i said all this in a mean bad way???, i'm sorry if you feel that way & i was just being Truthful & good & kind & please don't take it the wrong way ???
in My Opinion i think we need to Disable & Kick out & throw away this 2 Step Verification Key from The Apple Systems & Company cause this 2 Step Verification Key just is not for Everyone, maybe it's Good for Some but not everyone, it's certainly not my thing sorry but true.
i'm sorry that you felt this post was Offensive i just try to give advice & help others who mite be having the same issue as i do?? a few of us mite not like 2 step verification keys just saying.
if you feel to Delete this thread go ahead, & i'm sorry for what i do, i'm sure if you were in my position you feel that same way, I Would sometimes like to come here & get help so please don't ban me sorry for my awfully big long thread stay cool
from Byron

Realize Apple isn't reading this, just other users like you.
If there's a question please ask it. Send feedback to: http://www.apple.com/feedback/itunesapp.html
If you lost that much it just tells me you did not have a backup of your computer. If I had an iTunes account I would always have multiple backups of all purchases so I would never have to re-download anything.
2 step verification is good. There's fewer posts like yours about people being locked out than there used to be about people getting their accounts hacked. If you have thousands of dollars of things in your account you should realize how much value you have in the thing. Would you like if it your bank made it as easy for somebody to get access to your savings account?
Finally:
Apple ID: Contacting Apple for help with Apple ID account security - http://support.apple.com/kb/HT5699

Icloud is down! cannot receive or send email. anyone else? PDT. Support says it's down and they cannot do anything about it.

icloud is down! cannot receive or send email. anyone else? PDT. Support says it's down and they cannot do anything about it.

http://www.apple.com/support/icloud/systemstatus/
Everyone is having issues

Does Apple know about bug in Timer that shows minutes but counts down seconds?

I have a couple of times changed my timer from a few minutes down past zero to 59 or so to time out about an hour. But the timer, while still showing minutes count down seconds. This image is a captured screen shot as it is counting down seconds. But when I cancel the timer, I get which shows the 59 minutes I expected to get. If I press Start at this point, it will count down seconds. If I attempt to reproduce conditions, by going to 8 or 9 minutes, then canceling and going to 59 minutes, it works. It may be that you have to run the timer down to alarm and then try the lower setting.

Does Apple know about bug in Timer that shows minutes but counts down seconds?
How would we know? Call them and ask.

HT1725 For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the expr

For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the express lane website but I still cant find a fix for my problem. If you could help me out that would be superb!!!!

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Dear Apple! Sorry for bothering me buy an iphone 5 features of the familiar, I have a pc restore. they forget about icloud account ID and Pass now I want to activate the device without the aid small icloud account and password. lending rules company can

Dear Apple!
Sorry for bothering me buy an iphone 5 features of the familiar, I have a pc restore. they forget about icloud account ID and Pass now I want to activate the device without the aid small icloud account and password. lending rules company can help me to activate the serial number and IMEI states do not ask Thank you!

Apple itself! I'm sorry to bother buying a used iphone 5, I have a pc restore. forget iCloud account ID and now I want to activate the device without iCloud account. Please ask apple can help me to reactivate this device does not need the drill and what? my device is iphone 5 ios 7. If possible please email: [email protected] Thank you very much

This isn't a question but rather a warning to anyone using the new OS for iphone 4. The imessage uses up your data plan like crazy. I called Apple about it and they said no it's not doing it. I called AT

The new OS is burning through my data plan like crazy and here's why. Imessage uses your data plan and not your texting plan. So every time you send a text message to someone with an iphone it uses imessage and it uses your data, not your text plan. I couldn't figure out why I was burning through so much of my data plan so quickly. I called Apple and they said, no it's not the data plan doing it. I called AT&T and they said, yes, the imessage uses data instead of your texting plan if you are texting to another iphone. Also, the new OS runs your apps all the time, even when you aren't using them. So if you are not near wifi your apps are running and burning your data plan. The AT&T guy took me through the steps to turn off the apps. You can still use them but they won't be running constantly. Seriously Apple, you should let people know this. It does say it in the fine print on the website "data rates may apply" under imessage but most people will never read this. So my data plan started on October 10th and it's already at 175 megabytes and I only have a 200 megabyte plan. I've never used more than 50 to 75 megabytes in a month. Apple get it together and be honest with people and tell them. Quit denying the problem. Most people have probably not even discovered this yet. Wait till you get your bill.

kimmie92592 wrote:
It's not really common knowledge because I've talked to several people today and none of them knew about it. Also, when I called Apple they said no the new OS is not using data. Totally wrong answer. You'd think they'd know about it and at least tell people. The people who are going to be hit by this are people like me with the 200mb plans. I just think it's best to spread the word so people can know what's happening. I still don't know how I went through so much data in such a short period of time. It's not happening anymore though, not since I fixed everything up last night.
If you are using a free wifi connection, there are no data charges with iMessage. But in an area where you did NOT have a wifi connection, of course it used 3G and of course you got charged for it (or had it count against your plan limits).
I'll ask again - without a wifi connection, just what did you think was happening? How did you think your iPhone was able to magically send a message WITHOUT using any data connection? A little bit of rational thought would have made you realize that there was no way, over a 3G connection (which is a service provided by your cellular service provider, NOT Apple), that you can send or receive ANYTHING without your service provider's plan picking it up.
Nothing abut iMessage has ever hinted that it can, in any way, bypass your service provider when NOT using a wifi connection.

I called Apple twice about iCloud being down

Similar Messages

Maybe you are looking for