I called support 855-346-5768. They're requiring $ to release my computer back to me...
I attempted to get support on the Mozilla site. As I got on the site I got an article that said there were lots of problems with the latest version of Firefox and that I should call Mozilla at 855-346-5768. I did and these folks that call themselves Computer Tech Support, Certified System Engineers have taken control of my computer and have stated that there are repairs needed to my system and the cost is $99. I have declined to give them any money but they will not release my computer back to me. Jeff Vanskike
<sub>edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)</sub>
What is the web address of that site? It may be a phony. Get Firefox and
other major programs only from trusted or home page sites. For Firefox;
'''Mozilla.org'''.<BR> =============================================<BR>
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!
Similar Messages
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I have many questions, I have called Support, they refuse to forward or give me Tech Support See Be
Hi,
I have many questions, and have had a very frustrating time to get in touch with the correct person.
I have called support twice, both times even though it was a technical question about cloud, they refused to forward my calls and told me there is NO technicall support for Cloud and that I have to place my questions here in the forum.
I am CONTINUALLY told to change my password, 2 and 3 times a week. I am a sysAdmin, my passwords are a MINIMUM of 13 Char/UP/Lower/Number/Special Combo, always have been. They work out to a 100% approval in any algorythm checker. Yes, I was one of the persons who had their password stolen which has caused me a tad bit of inconvenience, but such is life. Is This Normal? I have gone on twitter a few times to verify the emails, I have got them so often.
My "Cloud Sync" Hasn't worked since PhotoShop's Site Closed, I know this beause I stored my 20gigs of files, .ai, and .eps, .psd eveything that I couldn't move to Revel (which btw, I never got a refund for having to purchase the revel account 20gigs, when photoshop was closed, which also was never refunded.)
I actually wasn't too worried about the cloud issue because I only work at home, if I go somewhere else.. work's not going with me
Since about three weeks ago and currently I am having NOTHING but problems with cloud, The errors in my Event Log are NUMEROUS
Activation context generation failed for "C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\Dreamweaver.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0. 7601.17514_none_fa396087175ac9ac.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.76 01.17514_none_41e6975e2bd6f2b2.manifest.
In xml form:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">80</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-03-28T08:07:04.000000000Z" />
<EventRecordID>2269809</EventRecordID>
<Channel>Application</Channel>
<Computer>Celtic-Surfer</Computer>
<Security />
</System>
<EventData>
<Data>C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7 601.17514_none_fa396087175ac9ac.manifest</Data>
<Data>C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.760 1.17514_none_41e6975e2bd6f2b2.manifest</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data>C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\Dreamweaver.exe</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
</EventData>
</Event>
manifest for x86/64bit at both dll files compiled so I cannot review their content.
However it should be noted at this time, I did not invoke Dreamweaver, the Cloud did, and this is not the first time.
This particular error occured 5 times in 3 seconds.
Same two errors at 3:49pm on the 28th.
Today, I went and bought a new solid state drive. Brand New Fresh OS, Downloaded Cloud, CC, and of course The Edge Products, which I dearly love btw. Everything seems to be working fine, EXCEPT,
1.) where did CS6 Products Go?
2.) Why after being a Faithful Product User/Cloud Supporter for the Last two years, after going through all the trials and tribulations with Adobe, am I being asked to renew my license for a "One Time Per Year Fee" which is MORE than my monthly amount? ( deal: 599.80; payments at 49.95 per month is 599.40 Go Figure? ) So, I'm being asked to pay the same amount, make it a single payment and get half the software, litterally. Did I miss a paticularly important anouncement?
3.) EVERYONE OF MY IRREPLACABLE FILES IN MY CLOUD ALL MY AI FILES, are gone. Yesterday, it would seem My having the SYNC TURNED OFF was over-ridden by the system (Adobes) and they have upload 'garbage' files, and my original files, the caligraphy files are no longer there. My gorgeous image of a little boy with flowers is no longer there. I PAID ALMOST A GRAND for these files. Stored them on Adobe, because, well, you deal with images, so you're the best right, that's why I bought extra storage on photoshop.com, then was told I would have to move to revel, but not the ai, eps, or pdf and i don't remember about png's. files, so I moved everything to revel (purchased the extra storage there.) AND put everything on the cloud and turned off my file sync. Not everyone is an idiot, maybe something is turned off, there's a reason for it, how dare someone override MY SETTINGS. They could have emailed, called, chat, google chat, irc, or snail mailed me, it's pretty easy to get my attention.
I could just cry.
lost my files,
asked to pay one time instead on monthy, and there's not even a discount and no additional incentive. Lost the ability to work without having to be connected to the internet, which will be delimited here very shortly since I'm on comcast.
and the worst, the very absolutely worst part is this is the SECOND time in a row now, I've had an issue with Adobe that has gone on for over a year while support TELLS ME A PAYING CUSTOMER, that 'gee, sorry, no support for cloud" , "No I can't forward you to a tech" (direct quote) and "The Only support for any cloud issues is the forum"
How can I handle this in the future, my nerves just can't take it anymore. Seriously, I'm just shaking now I'm so upset about this and I really hate writing something like this, or airing issues in public that really should be, imho, private.Hi Ken,
Wow, I've logged into adobe and never seen your response until now.
I need to make the forums more of a daily stop I guess.
Thank you for your response, When I go to the Archives, it states I have none. In addition, previously when I'd tried to move items to the archive, they just disappeared
Currently my desktop is not connecting at all, Everytime I connect, it's states "We have now logged you out" and requests I login again.
I have of course rebooted,
Gone into taskmanager, killed all the relevant threads, tried again to login through the desktop, no luck, I'll have to uninstall it, make sure the threads are killed, then reboot it and then reinstall it, but I've not had the time to do that.
On another note, and just as a point of reference, myself, personally, I hate these "cloud" file repositories (not to be confused with adobe cloud services which I love) but the file repositories themselves imho, are a blackhole of resource usage when one doesn't/isn't using them,
Is there a way we can use it more of a "ftp" sort of thing, when I want to I can put files there? There is no way to "Download" the repository, no way to download the folders.. only individual files and then it takes I think three different steps before the download starts.. I find this very inhibiting. Just an fyi. for what it's worth.
Please, feel free to contact me,
I'm on g+ chat [email protected] -
ihone 4/ 8
ios 7.1.2
around late nov. both my phone and my wife's stopped up dating our photo stream
called support and after several hours of resetting hot and cold they had me put in support id so they could look further into it. this was several weeks ago and the problem still exist and I have heard squat from supportGot home last night and received my updated HD DVR box. Unfortunately it was not either of the new ones but the Moto model that is one model up from the 6416. Everything works fine
My only problem is - if Verizon is going to recycle/refurbish these boxes shouldn't they make sure they are at least CLEAN before they send them out to consumers? The box I received had 2 "Quarter sized" globs of some kind of sticky brown residue on the front of the box. This is pretty disgusting IMO...I was able to remove them but it was still ridiculous that I had to do that when I received the box. -
I for got the answers to my security questions and my rescue address is misspelled is there anyway to fix my rescue address so i can reset my security question answers? I called support and they said it was nothing they could do! Can somebody please help!?
Did you not call the Account Security Team? It's pretty new.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
hi. I have the ipad 4 and have got a Vodaphone ( India) data sim, however it does not seems to work. The CS support at the gallery and the call center is lousy as they dont seem to know what they are upto. Although the sim is active i am unable to surf. The vodaphone number is
9168554687. Please assistSince this is a carrier issue, we are probably not going to be able to help you. You are paying for this service, so be assertive when you call customer service.
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I cannot receive mail after i sent a large photo. A new folder appeared called "recovered messages" with the over 100 recovered emails of the same email of the one i sent out. i have read apple support and done everything they suggest. Help!
How large is 'large'?
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Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
What do I do to get this software to work?Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
What do I do to get this software to work? -
Help needed! Just want to cancel my year subscription. No answer from support via mail, noone answers when I call, support chat don't work.
Hi there
I'll pass your details to our Russian team and they'll contact you to assist further.
Kind regards
Bev -
On my iPad Mini, when I delete an email from the inbox (and it goes into Trash), it immediately deletes that email from the server (ATT/Yahoo). I've called support for both ATT and Apple and can't find a way to have the emails remain on the server.
My husband and I share an email address and if he misses a day checking email on his notebook, he doesn't receive the items that I have sent to Trash on my iPad Mini.
Appreciate suggestions.
[The curious thing is, if I "move" the deleted emails from Trash on my iPad Mini into the Inbox, I can go to my notebook, open my online email and they are back in my ATT/Yahoo Inbox.]Is your Yahoo account set up as POP3 or IMAP?
-
Questions regarding FaceTime: When I call someone, it rings but they can't answer and when someone calls me via FaceTime it won't even ring.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
External procedure calls supported?
Are external procedure calls supported? Should be, right?
I didn't find anything in the documentation and the directory $ORACLE_HOME/rdbms/extproc doesn't exist either.
But the binary $ORACLE_HOME/bin/extproc is there.
Thanks,
~Dietmar.Hi Sven,
you have beaten me again ;). I'm too slow.
"Any errors that occur during the execution of the
job will be returned as errors to the RUN_JOB
procedure."True, when the job cannot be executed, a plsql exception is raised.
I just don't get the exit code back. If something goes wrong inside the executable, I want to be able to detect that. Usually the called script sets an exit code for that purpose.
>>How do I get a handle on the LOG_ID?
Are they any public variable in dbms_scheduler. e.q.
LastLogID ;-) ?No, I 've checked the package. But the exit code doesn't seem to be logged either. error# in USER_SCHEDULER_JOB_RUN_DETAILS is 0, even when the exit code is set to non-zero.
See the following sample:
File: error_throw.cmd
exit /b 1I have checked that the exit code handling works using this script:
@echo off
call error_throw.cmd
IF ERRORLEVEL 3 GOTO errhandler
IF ERRORLEVEL 2 goto errhandler
IF ERRORLEVEL 1 goto errhandler
echo "successful run"
goto end
:ERRHANDLER
echo errorlevel
:ENDand I called it using:
begin
DBMS_SCHEDULER.create_job (
job_name => 'GO_SYNC',
job_type => 'EXECUTABLE',
job_action => 'C:\temp\dosBatch\error_throw.cmd',
enabled => FALSE,
comments => 'Synchronously run command.');
end;
BEGIN
-- Run job synchronously.
DBMS_SCHEDULER.run_job (job_name => 'GO_SYNC',
use_current_session => TRUE);
-- Remove job after run
DBMS_SCHEDULER.DROP_JOB('GO_SYNC');
END;
/~Dietmar.
daust: wrong command file called: error_throw.cmd instead of error_handle.cmd -
Trying to call support on new iPad.
I get this:
We're Sorry
Required token is missing from the request.
What is this?Sorry, I'm going thru the steps on the iPad about the ipad. it gets to the phone call option. I've done it once before and they actually have you enter your number and then a rep calls you. But now when I click the phone call option, there is no email option btw, I get the above message on screen. I still have phone call support but don't know what this token thing is. If I'm only allowed one call in a certain time frame or what?
-
Basic Troubleshooting Steps Before Calling Support
This is going to sound like a seriously noob question because it is.
We have two Ironport C160 devices configured in a cluster in our enviornment. Both seem to purr along nicely but one unit has "crashed" a couple of times in the past few months and I'm trying to figure out what to check, what to do, on the device(s) with regards to basic diagnostics/troubleshooting to find out what has happened. I'd like to go to support have some basic ideas before calling support for assistance. Any thoughts? I'm wondering are there log files to check that might indicate a problem or something else I can look at to see what is going on?
Any input would be greatly appreciated.Greetings,
This is actually a great question. Performing some initial diagnosis (information gathering) prior to contacting support can go a long way into speeding up determination of root cause. It can also improve the accuracy of the analysis. The first thing we have to do is determine what "Crash" means. Did the system become totally unresponsive or did is just become unresponsive to network requests? This reason this is important is that a system that is not responding to commands (locked up) may be encountering a different type of fault situation than say a system that is just not responding to network requests. For example a system that is totally locked up and not responding to any commands from the console may be encountering an problem with the Raid controller or memory (hardware) while a system that is accessible via the console, but not via SSH or HTTPS may simple be over burdon with connections or may be experiencing DNS related issues.
Before powering down the appliance or rebooting it, try connecting to the serial port first. In a majority of cases that we see, the appliance is operational but has encountered a network related issue that is preventing or limiting connections, including those to the GUI or via SSH. Console access will help you determine if the issue goes further than just a networking problem. As mentioned the system logs can be helpful in a situation like this. The Status logs can also help you look at any trends related to a number of parameters, such as CPU, Memory, Connections in and out, as well as disk I/O.
Going further, if you do contact support we prefer that you do so Prior to rebooting the appliance. If you have to power cycle the appliance its possible to loose any logging details related to the event, therefore we would prefer to see the appliance in the fault state.
I am including some detailed information below that outlines some basic diagnostic procedures that we recommend for events like this. If you are seeing such events on a regular basis it would be advisable to contact support so we can perform a more detailed analysis.
Environment: Cisco IronPort Email Security Appliance (ESA), Security Management Appliance (SMA), all versions of AsyncOS
Symptoms: You are unable to connect to your ESA or SMA appliance over the network. You have attempted to connect using the web interface and the CLI via SSH and the appliance does not appear to be answering the requests.
In a majority of cases the appliance is not actually locked up. It may simply be in a state that is preventing it from responding to network requests in the usual manner. Below are some guidelines that can help you diagnose the problem, and possibly get your system back up and running or at least in a state you can work with.
It is very important that you do not power cycle the system unless advised to do so by technical support. Power cycling the appliance can cause data corruption which can result in lost messages, database corruption, lost logging data as well as damage to the file system. When you power cycle the appliance it is not able to unmount the file systems cleanly. For this reason you should always use the 'shutdown' or 'reboot' command from the CLI, or the Shutdown/Reboot option listed under the system administration tab in the GUI.
So what if you rebooted the appliance correctly, and still can not gain access via the network?
Check the indicator lights on the appliance, are any lights on
Are the lights for the hard drives on? Are they flashing?
Are there any status codes on the front of the appliance?
Did the appliance issue any audible codes when it started up (Beeping).
In many cases simply swapping out the network cable or moving to another port on the switch can resolve the connectivity issue.
Check the status of the indicator lights on the switch port if they are available.
Check the status of the lights on appliance. Are they on, are they flashing?
Are you able to connect directly to the appliance using a network cross over cable?
A network crossover cable will allow you to connect directly to the Ethernet ports on the appliance. You will however, have to configure the connecting host to be on the same subnet as the interface your connecting to. Using a network crossover cable can be helpful in diagnosing situations related to your LAN. One such issue is having another host with the same IP address on the same subnet.
Is your appliance not responding to network requests or is it simply not responding to service requests? You can determine this using ping. If you can ping the appliance but you can not SSH to it, then we know its listening via ICMP and the SSH service is not responding or accessible.
Have you tested all network interfaces? Check to see if you can connect to one of the other interfaces on the appliance using the process described above.
If your system is not responding to network requests and immediate access is needed, you can connect to the serial port located on the rear of your appliance. This port is a standard DB9 connector and can be utilized with the serial cable that came with your appliance. If you do not have the serial that came with your appliance you will need to obtain one that is configured as a null modem cable. Optionally you can use a standard serial cable with a null modem adapter. Once you have connected the cable to the appliance you can then connect the other end of the cable to another system, such as a laptop. You will need a terminal program like Hyperterm, or Procom. You will need to configure your terminal program for 9600 Baud 8N1. Once you have started your terminal program, you should be able to connect and get a login. In the event that the serial port is not responding you may want to verify that the cable is connected and the unit is powered on. If you still cannot get a login it is advisable to contact customer support for further assistance.
If you are able to obtain access via the serial port issue the command status, check to see if the appliance is listed as being "Online".
mail.example.com > status detail
Status as of: Mon Jan 04 12:48:31 2010 CST
Up since: Tue Jul 14 16:50:50 2009 CDT (173d 20h 57m 41s)
Last counter reset: Never
System status: Online
Oldest Message: 24 weeks 16 hours 30 mins 48 secs
Feature - Centralized Tracking: 833 days
Feature - Centralized Reporting: 833 days
Feature - IronPort Centralized Configuration Manager: 60 days
Feature - Incoming Mail Handling: Perpetual
Feature - Centralized Spam Quarantine: 833 days
If the status detail command does not respond or produces an error, contact customer support.
Use the "Version" command to check the RAID status.
mail.example.com > version
Current Version
===============
Model: M660
Version: 6.5.2-101
Build Date: 2009-05-28
Install Date: 2009-07-14 17:04:32
Serial #: 002C999999-J999999
BIOS: 2.4.3I
RAID: 1.21.02-0528, 2.01.00, 1.02-014B
RAID Status: Optimal
RAID Type: 10
BMC: 1.77
If the RAID is degraded its possible the appliance is encountering other that may or may not be related to the apparent lock up. If the Version command will not respond or provide any data contact customer support.
Check your network configuration using the command etherconfig.
mail.example.com > etherconfig
Choose the operation you want to perform:
- MEDIA - View and edit ethernet media settings.
- VLAN - View and configure VLANs.
- LOOPBACK - View and configure Loopback.
- MTU - View and configure MTU.
[]> media
Ethernet interfaces:
1. Data 1 (Autoselect: )) 00:22:19:b0:03:c4
2. Data 2 (Autoselect: )) 00:22:19:b0:03:c6
3. Management (Autoselect: <1000baseTX full-duplex>) 00:10:18:4e:29:88
Choose the operation you want to perform:
- EDIT - Edit an ethernet interface.
[]>
Choose the operation you want to perform:
- MEDIA - View and edit ethernet media settings.
- VLAN - View and configure VLANs.
- LOOPBACK - View and configure Loopback.
- MTU - View and configure MTU.
[]> MTU
Ethernet interfaces:
1. Data 1 default mtu 1500
2. Data 2 default mtu 1500
3. Management default mtu 1500
Choose the operation you want to perform:
- EDIT - Edit an ethernet interface.
[]>
Recent network changes can have an impact on connectivity to the appliance.
Use the command "interfaceconfig" to verify your interface settings.
mail.example.com > interfaceconfig
Currently configured interfaces:
1. Management (192.168.1.33/24 on Management: downside.hometown.net)
2. outbound_gloop_ISQ_notify (192.168.1.34/24 on Management: inside.hometown.net)
Choose the operation you want to perform:
- NEW - Create a new interface.
- EDIT - Modify an interface.
- GROUPS - Define interface groups.
- DELETE - Remove an interface.
[]>
Try flushing out all the network related cache.
mail.example.com > diagnostic
Choose the operation you want to perform:
- RAID - Disk Verify Utility.
- DISK_USAGE - Check Disk Usage.
- NETWORK - Network Utilities.
- REPORTING - Reporting Utilities.
- TRACKING - Tracking Utilities.
[]> network
Choose the operation you want to perform:
- FLUSH - Flush all network related caches.
- ARPSHOW - Show system ARP cache.
- SMTPPING - Test a remote SMTP server.
- TCPDUMP - Dump ethernet packets.
[]> flush
Flushing LDAP cache.
Flushing DNS cache.
Flushing system ARP cache.
10.92.152.1 (10.92.152.1) deleted
10.92.152.18 (10.92.152.18) deleted
Network reset complete.
Choose the operation you want to perform:
- FLUSH - Flush all network related caches.
- ARPSHOW - Show system ARP cache.
- SMTPPING - Test a remote SMTP server.
- TCPDUMP - Dump ethernet packets.
[]>
If any of the network related commands fail to respond, contact customer support.
Once you have performed these steps, if you are still unable to gain access via the network it would be advisable to contact customer support for further assistance.
Christopher C Smith
CSE
Cisco IronPort Customer Support -
Apple set my iCloud storage at $40 without asking or telling me. They won't let me contact them to fix that unless I pay for support. Nor will they let me downgrade. How do I talk to Apple?
Have you actually been charged? Did you convert from MobileMe? If so, you'll be automatically put on that plan, but revert to the free one when your current one expires.
-
I have tried since Chrismas to use my Ipod touch and have not been able to! I have uninstalled and reinstalled itunes more often then I care to admit! I called support and when I found out there is a charge ($59.95) I declined and hung up. I now can't even download itunes! I guess I find that a little fishy. I was so happy with this gift and now I am so frustrated I am about to return it and never purchase another apple product again! I have gotten nothing but the run around when trying to get assistance for a very expensive music player! HELP PLEASE
Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
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