I called to enroll in a verizon discount plan offered by my wife's employer, as we were finishing that up online, we were no longer able to make calls. We are able to text, however. Has anyone else had a problem like this?

Question

One of our phones received 240 voice mails from Verizon!  I called support and they opened a ticket, the support guy was helpful and tried a bunch of stuff, but he couldn't figure it out and opened the ticket, etc., and told me it would probably be fixed in a couple of hours and that I'd hear from them.   That was last night.   I called this morning and another rep told me that I probably wouldn't hear anything until Monday.
The guy last night said they things went well during the storms on the East Coast for the network, but that there is something that is causing problems "rolling westward" since then.   I am in western Colorado.   Anyone else having any trouble?

Answer 1

We were told by the rep that we had to do two different orders so we did them one at a time with him on the phone walking us through it.  I'm not sure what numbers are the actual order numbers because it seems the order number on the one phone I did recieve was different from the number in the email.  The "order numbers" on the two emails were (removed) and I think were stated as "online order number".  The whole thing was just so dissapointing.  Spending all that time on the phone and my pc (on hold waiting for a rep, having the rep try the order, walking us through the order), my wife thinking she was finally getting a new phone that worked, etc, and finding out TWO days later?? I actually kind of felt bad for the rep I talked with yesterday because he probably gets beat on all day long if this kind of thing happens often, which from the posts, seems like it does.  Of course I was less than pleasant with him struggling to understand what had happened and what could be done about it.  If something can be done it would be appreciated.  A CS rep can speak with me as well personally on the (951) number if they wish.  Thanks.
"You can not do a kindness too soon, for you never know how soon it will be too late"  R W Emerson
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