I can access iTunes Store but I can't access any purchased content

Is itunes having problems? Can't access any purchased content

Temporarily disable any security software on the computer and try again.

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I am trying to access iTune store but keep on getting message "cannot access iTune store" i have reset my password several times and it didn't help. My apple ID has been confirmed as correct. what can I do next?

Hi all
i am trying to access iTune store but keep on getting message "cannot access iTune store" i have reset my password several times and it didn’t help. My apple ID has been confirmed as correct. what can I do next?

I am having the same issue! I see several people are having this problem, and I see there is no solution from Apple! Why is it I only see problems on this site and never any solutions?

I cannot access the Itunes store, but I can update my apps.

I cannot access the Itunes store, but I can update my apps. I have checked the following per Support:
http://support.apple.com/kb/TS1368
These articles have helped other users resolve connection issues:
Using MSCONFIG to troubleshoot conflicts in Windows Vista
http://support.apple.com/kb/HT2292
iTunes for Windows: iTunes Store Connection Troubleshooting
http://support.apple.com/kb/HT1527
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
http://support.apple.com/kb/TS1379
iTunes for Windows: Could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470
iTunes for Windows: Can't access the internet if proxy settings are incorrect
http://support.apple.com/kb/TS1490

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
Now launch your iTunes and see if it is working now.

HT1527 I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH!

HT1551 I recently downloaded the latest software update for on my Apple TV (per the prompt Apple TV gave us). Ever since downloading the update, we cannot access movies, play movies, or access iTune store. We can play YouTube videos so not a connection

Help. I recently downloaded the latest software update for on my Apple TV (per the prompt Apple TV gave us). Ever since downloading the update, we cannot access movies, play movies, or access iTune store. We can play YouTube videos so the problem is not related to the connection. It happens only when we are trying to access Movies. Very confused. Our AppleTV was working fine until I did the new software update. Now this problem! Help!

re-add the shared lib
check the firewall on the computer

Why i cant connect iTunes Store but Internet can connect?

Why i cant connect iTunes Store but Internet can connect?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Is the itunes store down? It will not open for me. I go to the "itunes" tab once i'm in my library, and it says "accessing itunes store" but nothing happens.

It will not open for me. I go to the "itunes" tab once i'm in my library, and it says "accessing itunes store" but nothing happens.

I just tried it and it works for me.
Allan

TS1368 display says accessing iTunes store, but never connects

My computer keeps sayin that iTunes is accessing the iTunes store, but it will never access it. It just coninually acts like it is accessing the store but never actually comes up. Like its in weird store limbo.
Thanks,

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Suddenly, my 1st gen can't access iTunes store. It sits on "Accessing iTunes Store", with a spinning wheel for days. I can access the store from my iMac, but not the Apple TV. Everything is up to date. What's the deal?

I can't figure out why my 1st gen appletv cannot access the itunes store. All newer movies are coming up to view and I can watch previews, but when I go to rent, it stays on the spinning wheel with the Accessing iTunes Store forever. I've left it going for at least 4 or 5 days. I can rent from my iMac, but all I have is the headphone, analog, 2-channel audio feed and not the true digital surround. It sounded much better from the appletv. HELP!

Read a bunch of posts from 2008 and 2010. The only step I found that I hadn't tried was the ol' plug pull. After that, I got the first movie I tried renting. ??? At least it works now.

I can connect to the iTunes store but I can't sign in

I recently got a macbook pro and before I got it I had a Toshiba. On that one I had an iTunes account that I used and worked fine.
I can connect to the iTunes store. I can search for stuff but I can't sign in so I can't download anything.
I've never had this problem before. I know that my apple id is ok because I changed the password because I thought I might have had it wrong.
Does anyone know how to fix it? I have the newest version of iTunes.

I'm having the same problem. Are you getting unknown error -9813?

TS1717 iTunes says " Accessing iTunes Store " but isn't opening store after a long time. What is wrong with my computer?

Whenever I try to open the iTunes store off my Windows7 laptop , this is the screen I see. My computer is usually pretty fast and whenever I do it on my house computer ( which is 50 times slower) it comes up quickly. All it says is iTunes is "Accessing iTunes Store" and I've tried everything from turining off my laptop to taking the battery out to uninstalling and reinstalling the iTunes store. Please help. Thank You.

Okay ... niot entirely sure what's going on with that.
If we can't check for conflicts with Autoruns, we could instead just try clearing out the Winsock registry key manually.
Let's try wiclee's instructions from the following post:
Re: i cannot connect to itunes on my laptop

TS1368 "Accessing iTunes Store" but accomplishes nothing

im attempting to access my iTunes store but it loads for hours and gets nowhere fast. id love to spend my hard earned money on exsessively priced music but am unable to do so. please remedy the situation.

If this is an Alienware system, the most likely culprit is the Bigfoot Networks LSP as per the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
Head to the Downloads and Drivers page at Dell for your particular model of Alienware. Look for available updates for your BigFoot networking device. If you update those drivers, does that give you back your Store access?

Can't access Itunes store, but Itunes work, trying to find the root of the problem.

Ok, so I have been having the common issue of not being able to access the itunes store even though Itunes works. I know the "netsh winsock reset" works to cause the problem but that is only a temporary solution for me. The problem is after I do the restart and I log back on, I get a pop up. It reads as follows.
User Account Controls
Program: XenoConfig.exe
Publisher: Unknown
File Origin: Harddrive
Location: "Program files (x86)\Bigfoot networks\xeno suite\xeno config.exe" - enable offload.
If choose yes then my itunes store does not work, but if I select no then Itunes store works fine, only problem is I get this prompt everytime I log on until I say yes.
Anyone know what this means or this program does? I know it has to do with my ethernet card, after that I'm stumped. Anyone with antype of fix would be a great help!
Thanks

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I have an aol screen name I use to log in to itunes store, but it can not be used on my apple tv as it is not an apple id

my oldest otunes store UN was my AOL screen name, and then when the newwer stuff came out requring an email address it never prompted me to just add that on to the one I already had, so thus another itunes un now known as my apple id was born. My question is I recently bought an apple TV and I have movies and shows on the AOL screen name account that I can NOT access on my apple tv as I do not have an apple id for that account it will not let me sign in to it through the apple tv. I was wondering if there is a way to convert my AOL account into a normal apple id?

I have the same issue. Back in the day, when Apple and AOL had a relationship, AOL users had the ability to use their AOL account screen names and passwords in order to purchase content from the iTunes store. Unfortunately the disconnect resides in the fact chosing that way of signing in and purchasing content didn't actually create a true Apple ID. This results in the ability to still purchase content via iTunes on Mac or PC or on iPhone and iPad, but the inability to sign in with the same account with any other Apple services such as appleid.apple.com or even the Apple Store App.
After the relationship between Apple and AOL dissolved there is no way of turning the AOL account associated with many many purchases into an Apple ID. I've tried every way possible and search long and hard for an answer. There was a way a while ago and the process was that you had to cancel any subscription services with AOL. Apple would realize this and notify you in iTunes saying your AOL account has been deactivated, would you like to make it an Apple ID (this may be the article to which you are referring, HACKINTOSH). Unfortunately this method doesn't work any longer.
However I have found a way for old AOL users to change the account they use to purchase content with into an Apple ID. The answer is iTunes Match. I've tried many other methods and iTunes match seems to be the route to take. When subscribing to iTunes match, iTunes will recognize that the account you're trying to subscribe with is not a true Apple ID and will ask you to change the AOL screen name into an Apple ID.
This is the only way that I have is even close to solving this issue. However I haven't been able to complete the process due to unrelated reasons. Considering iTunes Match is $24.99/year that may not be worth it to just convert an Apple ID. But if you can find a use for subscribing to iTunes Match (which personally I think is a brilliant service), I believe that this will convert the AOL account into an Apple ID.
Let's see what iTunes says as well. I haven't contacted them but if any info is received please let us know!
Hope this helps.

I recently had to reinstall itunes to my computer. Now, not all of the music that i purchused is in my library. How can I get it back? I have tried looking at recent purchuses in the itunes store but, it's not showing any of the missing music there either

How can I retrive music that I know that I have purchased but, the music does not show up in my recent purchases?

Hello there, Bevo2274.
The following Knowledge Base Article has great pointers on how to get your purchased music back to your iOS device:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Specifically the section under "Apps, Books, Music, Movies, or TV shows on iOS":
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

I can access iTunes Store but I can't access any purchased content

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