I can barely hear people

Hello everyone!
I have a problem with my new iPhone 5. It's my first iPhone so I'm not too sure what to do.
I can barely hear people. Everyone sais that they hear me perfectly, but I only hear them when it's silence around me. Everything else works perfectly, sounds, music, everything.
I have it for 2 days now, and I didn't take that plastic screen-protector off yet. Could that be it? I saw that it doesn't have coutouts.

If you pause for a second and think about it - while on phone calls, you are covering your only source of sound/voice directly with a protective layer of plastic. How are you supposed to hear the other person talk? It obvously wont hinder the music audio etc. since that is coming out from the bottom of the phone which is not covered with plastic.
Take the plastic off and it will solve your problem. btw, why anyone would make and receive phone calls with the plastic sheet on the phone is beyond my limited ability to comprehend how things function.

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Hey Jansens!
Here is an article that will help you troubleshoot this issue with your iPhone’s receiver:
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https://support.apple.com/en-us/HT203800
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Hearing that you are also having issues with calls in your area is concerning and we do want to get to the bottom of this for you right away. What kind of phone do you have? Did you notice this started to happen after a certain time or after an update of any kind? Please share some additional details so that we may assist you.
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