I can connect to all contacts except for people on the same "bill" as me.  Why is that?

I can connect to all contacts expect for people on the same "bill" as me.  Why is that?

What does can't connect mean in regards to placing/receiving calls? Your iPhone doesn't ring when calling one of the numbers on the same account and bill, or your iPhone rings but the recipient's phone doesn't ring?
Have you called the carrier?

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