I can hardly hear people on my phone, they can hear me fine

i can hardly hear people i talk to on the phone.  i can put it on speaker and hear them but that is annoying.  i checked the volume, etc. and all is fine.  maybe there is something i have done in settings, but don't think so.  is there something i can do or is it a phone problem that can't be fixed?

http://support.apple.com/kb/TS2802

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