I can hear the caller, but they cannot hear me when I use the speaker function on my iPhone4.  Are there any fixes?

I can hear the caller, but they cannot hear me when I use the speaker function on my iPhone4.  Are there any fixes?

Basic troubleshooting steps outlined in the user guide are restart, reset, restore from backup, restore as new device.  Try each of these steps until your problem is solved. If these steps fail to solve your issue, then you'll need to bring your phone into Apple (or an authorized service provider in your area) for evaluation.

Similar Messages

  • When using Skype on my Pavilion, I can hear the caller but they cannot hear me.

    Skype support can't figure out why this is happening. It has to be an easy fix, but I'm lost.

    Troubleshoot the Microphone:
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c01926155&cc=us&lc=en&dlc=en
    ||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
    //Click on Kudos if my reply was helpful and answered your question//
    ||-If my answer solved the problem please mark the topic as the accepted solution-||

  • We can hear/see them but they cannot hear/see us

    We are a Cisco shop and using Polycom
    Brand: Polycom
    Software Version:Release 7.5 - 29 Sep 2003
    I know it is pretty old but that is what all our sites are using.
    We have connected up this unit to use IP and are connecting to other sites.
    We can always see and hear them but all they see is a blue screen with name of the unit on it and they also cannot hear us. We have done a series of test,
    dial tone
    loop back test which has come back ok.
    The strange thing is that another newer Polycom using is able to connect to these same sites and both was see/hear are ok. We are using the same WAN pipe.
    No gateway, This is a point to point test just using the WAN Link.
    Please help? What else can I do to troubleshot this and get it working?
    Thanks

    Hi.
    I'm sorry to hear you are having problems - and I haven't come across this issue before.
    If you are seeing a preview of your own camera when you try to make a call, this suggests that your camera is being recognised by the TV. However, it's worth trying this too:
    In Skype, go to SETTINGS and select CHANGE PICTURE, and then VIDEO SNAPSHOT. You should see a preview of your camera. If you can, then your camera is working - and you can exit back to the menu by pressing the RETURN key on the remote.
    Next, on your CONTACTS screen, you should see a contact called ECHO / SOUND TEST SERVICE. Can you try calling this. You will hear a message, then after a few moment you will be asked to speak (just say a few words). Don't press any buttons - after a few seconds, you should hear your own message played back to you before the call ends.
    If you hear your own message back, that shows that your camera is working - at least for audio.
    If both of these work, then it doesn't look like it's a problem with the camera.
    Try an audio call (voice call) with one of your Skype contacts, to see if you can hear them and they can hear you.
    Again, if that works, then it points to a problem other than the camera.
    Let me know how things go with these tests, and I'll try to help further.
    Best wishes

  • I can hear caller but they cant hear me

    Hi
    When I receive a call on my iphone 4s i can hear the caller but they cant hear me.
    When I call the caller back there are no problems.

    i dont want to use the earphone with a mic though, i want to be able to receive and to make calls without the earphone with a mic. but my problem is, there is no sound at all coming from the speakers that you put near your ear when your calling

  • When I try to make a call it will go straight to speakerphone and I can hear the person talking to me but they cannot hear me, any solutions? I have tried to use the headphones to talk also didn't work

    When I try to make a call it will go through and I can hear the other person but they cannot hear me, is there a setting that disables the speaker when using the headphones to try to make a call, also speakerphone automatically goes on when I start a call which I do not like, any suggestions how to fix this?

    When I try to make a call it will go through and I can hear the other person but they cannot hear me, is there a setting that disables the speaker when using the headphones to try to make a call, also speakerphone automatically goes on when I start a call which I do not like, any suggestions how to fix this?
    I also have this problem...........

  • My iphone 4 can make and receive calls but I cannot hear the person on the other end...they can hear me.  I have tried plugging headphones in and resetting...any other ideas?

    My iphone 4 can make and receive calls but I cannot hear the person on the other end...they can hear me.  I have tried plugging headphones in and resetting...any other ideas?

    If you need to use the phone now, try using speaker phone until you can take it to an Apple store and have them further look into the problem.

  • HT4534 i installed facetime for my mac and now when i make a call it goes through i can see and hear them perfectly but they cannot, i am "frozen" so how do i fix this?

    i installed facetime for my mac and now when i make a call it goes through i can see and hear them perfectly but they cannot, i am "frozen" so how do i fix this?

    When I try to make a call it will go through and I can hear the other person but they cannot hear me, is there a setting that disables the speaker when using the headphones to try to make a call, also speakerphone automatically goes on when I start a call which I do not like, any suggestions how to fix this?
    I also have this problem...........

  • When I make a call I can hear the person I call but they cant hear me. But when I put my phone onto loud speaker they can hear me then ?

    Hi I have recently had a problem with my Iphone 5. When I make a call to someone I can hear them fine but they cant hear me unless I turn it to loud speaker then they can hear me, I can still talk to siri and on face time but not for a normal call. What would be making this happen ???

    Hi Kel134,
    Welcome to the Apple Support Communities!
    I understand that you are having microphone issues on your iPhone when you place a call to someone and they cannot hear you unless you activate the speaker function. In this situation I would recommend the steps in the following article to help isolate and resolve the situation. 
    iPhone: Microphone issues
    http://support.apple.com/kb/ts5183
    Resolve the issue
    Follow these steps, testing after each.
    Make sure nothing is plugged in to the jack connector.
    Make sure nothing is blocking any of the microphones (refer to the pictures below to find your device's microphones). Check for these:
    Dirt or debris
    A screen protector or case
    When you're holding your phone next to your ear, make sure you don't block the microphone with your fingers or shoulder and make sure to speak into the microphone
    Turn the iPhone off and then on.
    Update to the latest version of iOS.
    If necessary, find general iPhone hardware troubleshooting suggestions.
    For further assistance, contact Apple Support.
    I hope this helps,   
    -Joe

  • I connect my iphone5s to my 2015 Terrain using Bluetooth, when I make a call I can hear the caller but they can't hear me. Anyone else have this problem? How did you resolve it? Other phones connect and work perfectly.

    NNeed help I connect my iPhone 5s to Bluetooth in my 2015 GMC Terrain. When I make a call i can hear them but they can't hear me. Anyone else have this issue? How did you resolve it. Other phones work fine, just not my phone.

    Hello Sandylynn,
    After reviewing your post, it sounds like you can connect the device with Bluetooth and make and receive calls but they dont hear you. I would recommend that you read this article, it may be able to help the issue.
    If your voice is too faint or sounds unclear using iPhone, or iPod touch - Apple Support
    People can't hear you during a phone
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • I can hear the caller, but they can't hear me??  This is my second iphone and it's happened on both?

    Does anyone have any suggestions??? I can hear the caller, but they can't hear me!

    Here's the problem I faced.  I have a iPhone 4 with AT&T.  I have the latest iOS 5.0.1.  When on a voice call the other party was unable to hear my voice.  The other party couldn't hear me even if I used the white ear buds that came with the phone or even on speaker phone.  All other features of the phone worked.  I could even Facetime, record voice memos and use Voice Control.  So I knew it wasn't a hardware problem.  AT&T installed a new SIM card.  Apple had me reset everthing and even do a restore.  I even went to an Apple store and an Apple Genius couldn't figure out why only phone calls didn't work.  He ran a diagnostics on the phone and everything checked out.  His only option was to offer to sell me a replacement phone for $149, since mine was out of warranty.  So today I continued my search for an answer and came to this page (https://discussions.apple.com/message/16912532#16912532)  and noticed the little green checkmark under the "More like This" section for "Re: iOS 5 Bluetooth Bug".  So I thought to myself, if theres a connection on this page, maybe it is my problem.  It was worth a shot at least.  So I turned Bluetooth off on my phone and now the other party can again hear my voice again on phone calls.  All this and I resolved my own problem and didn't have to spend $149.  CRAZY!

  • TS4185 When I make a call all of a sudden they cannot hear me? I am not muted so it  should work. I can hear them but they cannot hear me...What should I do?

    How can I make the other person hear me...I can hear them but they cannot hear me am not muted what can I do????

    Hello mary beth 1955,
    The article linked below provides some useful troubleshooting steps that can help restore functionality to your iPhone's microphone.
    iPhone: Microphone issues
    http://support.apple.com/kb/TS5183
    Cheers,
    Allen

  • Has anyone had trouble with the LG 3 Cosmos when a call comes in; I am not able to hear from the caller, but, they can hear me?  The volumn is turned up but I can't seem to resolve the issue?  Thanks

    Has anyone had trouble with the LG 3 Cosmos when a call comes in; I am not able to hear from the caller, but, they can hear me?  The volumn is turned up but I can't seem to resolve the issue?  Thanks

    Oh no, Robinbird18! This is not what we like to hear about your cell phone. It makes it pretty hard to have a conversation with someone when you can't hear them. If you make a phone call out are you able to have a conversation with someone without any issues? How long has this been going on? Have you tried to use the phone on speaker phone to see if that works at all? Please keep us posted.   KevinR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • I just downloaded face time and I can hear the othe person just fine but they cannot hear me. But when I play music they can hear music. what is the problem and gow do i fix it?

    i just downloaded face time and I can hear the othe person just fine but they cannot hear me. But when I play music they can hear music. what is the problem and gow do i fix it?

    Test your microphone in the Sound preference pane.

  • I can hear my friends perfectly but they CANNOT hear me.

    Hello, I got a new computer at christmas 2014 and before i got it skype worked perfectly with my other pc, Now whenever i call someone or they call me, I can hear them but they CANNOT hear me. I have tried basically everything i can like checking audio settings,etc. I have razer krakens and my New computer (it's an Asus) only has 1 plug on the back for it. My tower has a green and red plug but whenever i put the plugs in it doesnt work either. there is no speakers on my Tower and i can't hear my friends regardless. I went to skype audio one more time and My Razer kraken microphone is Not there It only comes up with this Microphone here: Stereo mix (realtek high definition audio)   I'm thinking maybe that's the problem Idk But can you guys help me it's really frusterating. I havn't called with my friends for a while now. Thanks! I also went through my pc and it said i don't have a sound card. IDK my specs or anything as i got it for Xmas Is that the problem? (not having a sound card)  

    Please,  run the DirectX diagnostics tool. Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

  • TS3367 when i facetime anyone i can hear them but they cannot hear me?

    when i facetime anyone i can hear them but they cannot hear me?

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
    http://tinyurl.com/32drz3d
    I saw one post where a user said dust got inside the small microphone hole. Using a vacuum cleaner removed the dust and restored the audio.
     Cheers, Tom

Maybe you are looking for