I can join the hotel's wifi on my iPad but the iPhone says the password is incorrect, even though it isn't.
This is driving me nuts. They've reset the router but that hasn't helped. I've tried so many times, yet still it keeps saying incorrect password, when it just isn't. Same problem with my wife's iPhone - and both are happy to join other wifi networks. Any advice or suggestions greatly appreciated.
Generally when attempting to join the public wifi at a hotel, it requires you to open a browser window to enter the username and password. Is that happening? Since it would affect all of your wifi settings, I'm hesitant to recommend going into Settings, General, Reset, Reset network settings, but that might be necessary. Have you tried to do a reset on the iPhone? Hold the sleep/wake and home buttons together until you see the Apple logo and then release?. See if this helps.
Similar Messages
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I have an Ipad1 and an Ipad2. The Ipad1 cannot connect to my wifi and indicates the password is incorrect even though I am using the same password for the Ipad2??
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Sync keeps telling me that the password is incorrect, even though i keep udating it.
at first i had thought maybe i had accidentaly caps-locked or something, but after trying 2 more times, i still cannot log in from either of my computers or my ipad (which is a whole other deal) i can however log in from the website. but when i hit 'refresh sync' it tells me the password is incorrect and to try again, over and over.
Have you tried resetting the network settings? Sometimes starting from scratch solves the issue and it is the simplest way I can think of that may solve your problem.
1. Go to Settings > General > Reset
2. Then select Reset Network Settings
3. Enter your password when it requests it
After the phone finishes the reset try adding your Wi-Fi again and see if that works. If not, I would back-up your phone to your computer, then reset the whole phone by following the same instructions above, but choosing Reset All Content and Settings at step two. Make sure you backup your phone first though! Otherwise you will lose all the stuff on your phone when you make this selection.
Good luck! -
Today, while I was using my email, it suddenly stopped working and told me that my email required a password. When I went into settings to put in a password, the phone told me it was incorrect. When I got home to try and figure out what was going on, I had a message on my computer saying that my email account had been compromised, so I changed my password. I still could not put this password into my phone - I was getting the message from the phone that the password was incorrect. What is going on???
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
Can't sign in to apple tv....says my password is incorrect even though i reset it
Why won't my password be accepted in setting up apple tv?
i'm having the same problem ever since the new update! i have no idea why it won't work, i've tried everything!
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My iPhone V will not connect to a Microsoft Exchange server. It says that the User Name or Password are incorrect even though they're not and I can log on directly to Exchange with the same parameters using the web browser.
I bought the phone when it came out last October. The connection did not work at first, then started without warning in December. It worked perfectly for 2 months then stopped again when IOS 6.1.2 was Installed.
Help please!I have forwarded these questions about the version of Exchange server that is being used and whether Microsoft host the mai themselves to the IT Dept but I will not get a reply from them until tomorrow.
In the meantime I have also tried:
Deleting and re-creating the account AGAIN!
And re-setting the phone (recommended as a solution to a similar problem with an iPad in another forum.
But please remember that:
The phone would not connect for 2 months after I bought it
Then started working unexpectedly in December
Then stopped working again when IOS 6.1.2. was installed
Also why am I the only person affected by this when colleagues with iPhone 3s and 4s who use the same mail system are not (I am still trying to find one with an iPhone V to see if their's works).
Like I said I think that there must be a fault, either with my own phone or with iPhone Vs in general. -
I have a first generation iPad and it is saying it can't get mail as the user name or password are incorrect even though the same details are working perfectly on my Macbook Air and iPhone.
Hi Go to settings On iPad Email Accounts Delete Email Account then Re Add Account Do this for each Account you are having problems with. Cheers Brian
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I have iPhone and an iPad and both if them are connected to wifi service , my iPad work fine connecting to the internet but my iPhone doesn't even though it shows that it's connected to the wifi network , please help me I'm in Spain and I need this phone to work , it was working fine this morning on a different wifi network ,
Hi Charajiji,
Thanks for using Apple Support Communities. This article has some steps you can try if you are experiencing difficulty using Wi-Fi on your iPhone:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Cheers,
- Ari -
I am trying to connect to my sky go to watch something on my ipad but it keeps coming up its offline even though i have a full connection of wifi?
I went through everything mentioned in the link you posed and nothing detailed there resolved the problem.
The Profile folder didnt exist so I created it. Made sure the perms were good and that it was not read only.
There are no default folders appearing under the profile folder when I start Firefox.
I have Firefox installed to my E drive.
Nothing happens. The process appears in the task manager but no application shows up.
Cant start it in safe mode, cant run the profile manager. -
I just updated my software for Apple TV; I keep getting the message that my password is incorrect, I know the code is correct and I have tried it multiple times. Apple TV worked fine before the upgrade. Any suggestions?
Then contact iTunes:
Apple - Support - iTunes - Contact Us -
I set up a new router and the windows machines connect fine. My MacBook Pro does not. I go through the airport assistant and see the network yet when I enter the router WPA password I get a message back saying that the password is incorrect. And, it isn't! Very frustrating. What can I do as I had the same problem after I tried to reinstall my last router. Again, only on the Mac. Thanks!
If you kept the same Base Station name and network name, that can confuse Keychain Access. Either change the Base Station and network name, or open Keychain Access Utility and delete any reference to your Base Station and network name. Make sure you delete from the Login and System keychains.
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I buy all of our movies on our apple TV that is associated with my apple ID. I want to put a movie on my wife's new iPad but it gives me a 90 day warning that she won't be able to download anything. Do we really have to buy two copies of the same movie? There has to be a way for one family to share movies on all of our devices.
Ahh, thank you! What a pain in the neck. I figure I must have been signed into his account at some other point in time, maybe after... watching a movie..? [Though, that'd be the iTunes store, right? Not the App Store.] Anyway, some situation must've occured where I absentmindedly updated and iPhoto is now tied up with his account.
I'll go ahead and contact support to see if they can get me sorted. I suppose I can just ask him for his password, but.. oh, you know, it's a temporary solution and I guess I was just hoping to easily get iPhoto properly associated with myself again. Thank you! -
iPhone 6 (iOS 8.1.2) My wife and I were able to log into iCloud when we bought and activated the phones. In the last 2 days, we have not been able to do so. Have reset the password 3 times. Can get into iTunes and iCloud via MacBook Pro. Every attempt to log in via iPhone we get a message saying the password is incorrect. I noticed someone else had a similar problem about 1 hour ago. Apple support's answer did not fix the problem for them.
have you managed to fix that? i'm facing the same issue on iPhone 6 (8.1.3)
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my ipod tells me my apple id password is wrong even though I just changed the password. I can log on via my desktop, but the ipod continues to tell me that the password is incorrect, so I can't update any apps. when I continue to to try to enter the correct password in it finally freezes the account, and I have to go online via my desktop to fix that problem. I have two apple id's because when my ipod crashed I had to reset it completely. I have never had any problems with this before, and it has been a year since I got my second id, which is linked to the ipod. My first id is used for the cloud on the same device. My wife suggested I reset documentson the cloud for the second id, however, when I try to log on the cloud with my current id, it tells me I have to set up the cloud on that device, but it is already done, but with the old id.
confusing I know. I have been on the 'change your password merry-go-round' all day, and I'm getting dizzy! Help!Then contact iTunes:
Apple - Support - iTunes - Contact Us -
Microsoft Exchange won't connect with my iPhone (it's saying the password is incorrect, but it shouldn't be), now I can't delete that inbox on the phone. Help??
Turn off wifi. Use wireless signal. reenter password at settings. This should work. Turn wifi back on if you wish. Wait for next occurrence within hours or days. Have not found a permanent preventive solution. Thinking of replacing my four year old wireless router.
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