I can log in but cannot make a purchase in itunes store.

I can log onto account and see balance but when I try to make a purchase it states that my apple id is disabled. I was previously hacked several months ago and have not tried to make a purchase since this has happened. I have changed id/email and password and still cannot make a purchase. Seems strange since I can log onto my account.

Alice ...
Use the iforgot link for resetting your Apple ID password here > Apple ID: "This Apple ID has been disabled for security reasons" alert appears
You may need to check out Apple ID FAQ's > Frequently Asked Questions About Apple ID
And more help here > Apple - Support - Apple ID

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HT201303 I cannot make a purchase from iTunes store. Error message says credit balance unavailable try back later.

I cannot make a purchase from iTunes store. Error message is: Credit Balance unavailable. Try again later. I use a credit card to make purchases and do not have a Credit Balance. How can I correct this problem?

Might be something you haven't tried here >> iTunes Store: My credit card's security code or zip code does not match my bank's records

I have a balance on my iTunes account but cannot make a purchase?

I have a balance on my iTunes account but cannot make a purchase? I have updated all software etc. but keep getting message to say I need to confirm my payment choice before I can make a purchase! Credit cards/debit card and one click are the options along with opportinity to redeem a gift card. Help please?? Thanks

Contact iTunes Support - http://apple.com/emea/support/itunes/contact.html - and ask them to clear your balance.
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When trying to make a purchase from itunes store, keep getting error code 42408. anybody else? know what that is?

When trying to make a purchase from itunes store, I keep getting an error code, 42408. I'm connected to the internet so I'm not sure why. Anyone else? What does this code mean?

This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
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Click Continue.
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HT202359 I have a credit but cannot make a purchase?

I redeemed a gift card and show a credit of $15 but everytime I make a purchase, the money is deducted from my PayPal account. I removed my Paypal account but thinking it would force the charge against the credit but now I can't make a purchase? Help please.......

That is true in some limited situations, such as if you purchase a gift for someone else.
Usually, if you purchase something for yourself, it will come out of your credit balance if you have one. That also wouldn't be true if you change country in the interim.
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How i can't to make any purchase from itunes store?

When im want to make a purchase,i can't ascess to make the purchase.they give a message PLEASE CONTANC iTunes SUPPORT FOR COMPLETE THIS TRANSACTION

What happens when you try ? If you are getting a 'contact iTunes support' message then you can contact them here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Error message when trying to make a purchase in iTunes store

I can connect to iTunes store fine, browse around etc but as soon as I try to do something eg make a purchase, download an app, log in etc I get an error message saying ;
"We could not complete your iTunes store request. An unknown error occurred (-9808).
There was an error in the iTunes store. Please try again later"
Been like this for days now, no change to PC setup so no idea what to do....
Any advice?

I too am having this problem and have had, for about a week now.
I've found that by logging off itunes (if I can), closing it down, and then restarting it, sometimes allows it to work for one transaction (say downloading an updated app). After that it's back to the same error.
Really annoying.

Help - Cannot play music purchased from iTunes store

HI,
Hoping someone can help me. I cannot play any music I have purchased from the iTunes store on my Macbook Pro or iMac at home however I can play the tracks on my iMac at work. This occurred after I reinstalled Leopard on my main iMac at home. Here are the steps I have taken so far to try and resolve:
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2 - Reauthorized all computers
I recently copied the music library from my home iMac to the work iMac and laptop they are all the same files now, not different versions. Essentially I'm playing the same file on each machine and all machines are authorized.
If I select a purchased song at home or on my MacBook Pro, a window opens saying I am not authorized, blah blah blah. I input my details which I know are correct. The message tells me the authorization was successful but if I click on the song, the window opens again telling me I'm not authorized - ARRRGHHH!!
BUT the weird thing is, the files all play on my work iMac. This is the only device that hasn't changed recently - the home Mac is a new OS restore and the MacBook Pro is about 2 months old, but if I've authorized them I don't understand why they won't play.
Trying to contact iTunes support it impossible so I thought I'd see if anyone else has suffered a similar experience?

I have the SAME problem and it's driving me INSANE!! I contacted an iTunes person and she's trying to help me but it didn't really help much... The stupid authorization prompt won't stopp popping up and I'm about to throw my computer out the window... It will sync and everything, but before it's done it will say some of my songs weren't copied to my iPhone because I'm not authorized, even though I AM. It's highly depressing... I really want to fix this problem. I thought it was just my computer because if just recovered from a major virus that we fixed, but what you explained is Identical to my problem. If you find a solution, please tell me! Thank you very much.

Can't watch tv drama I've purchased on itune store

Hi,
I accidentally bought Glee season 1 on itune store in HD.
I realized that I can't watch HD version on my mac mini for some reason..
I'm so sad since
a) not only I can't watch the HD version, but
b) it also blocks me from buying non-HD version of the same series, since I've already purchased (the HD version)..
I just wanted to watch the show but it's not doing anything for me to do so.
I searched some tips on help page but I can't really understand what I should do..
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Can I delete the HD version completely so that I can dowload non-HD ver?
Or, is there a way I can watch HD ver on my mac mini?
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Best regards,
Yu

Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
OR
Some of my iTunes Store purchases won't play - Support - Apple
Hope this helps.

Cannot download a purchase from iTunes store

I purchased the movie 20 feet from stardom and when I try to view it I receive this message,
"This computer is already associated with an Aplle ID.
If you download past purcahses with your Apple ID, you cannot auto download or download past purchases with a different Apple ID for 90 days".
My computer has only ever had my current Apple ID associated with it, I have made many purchases movies, TV shows and music, this is the only download that I am having an issue with. My receipt came to my email address etc. I am not sure why I am receiving this message or how to gain access to this movie.

The message is to contact iTunes Support, not to post on here, which you can do via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Why i can't report problem about in-app purchase on iTune stores.

I buy in-app purchase in game "contract killer 2" but it said purchase fail. I buy it again and again but it still said purchase fail. Next time my bank called me to warning about paying from credit card for 100$. Until this morning I recieve Email from apple about cost of in-app purchase. It has 2 bills for 100$, so I open Emails to report problem from iTunes but I can't do anything because when I click report problem it open browse and open apple support pages all times. What can I do?? Please help me.

You will need to do what it says, contact iTunes support. Click the Support tab above, then the link in the Contact Us area and you'll be guided.
Regards.

I can receive calls but cannot make calls. Can't even call Verizon and press numbers for help

No one in my house can make outgoing phone calls. We can receive phone calls but if we make a phone call they cannot hear us. We can hear them.
HELP

We can certainly check this service issue for you dukeclan! What is your ZIP code? Is data or text messaging impacted as well?
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

I cannot download music purchased from iTunes store to iPod

All of a sudden when I connect my 2G Nano I get an error message that says, "Some of the items in the iTunes library were not copied to the iPod "your name iPod" Because your iPod software is too old. Go to the Summary in iPod preferences and click Update to get the latest iPod software update."
When I click OK The "Update" button is greyed out and I cannot select it. On the Summary tab under "Version" it says "your iPod is up to date."
What I noticed is that any songs in my playlists that were purchased through the iTunes music store were not transfered to the iPod. The difficult work around is to burn those songs to a CD and re-import them as mp3's. I tried deauthorizing and reauthorizing my computer which did not work. I also rebuilt my iTunes music library which did not work.
I belive when I irst set up this new iPod about 3 weeks ago this was not a problem and purchased songs transferred from iTunes to the iPod but now they don't.
Any Suggestions?

Also I forgot to mention that when all this was happening, I wanted to Retore my iPod but this option was also greyed out in the summary section and it wouldnt let me do it, therefore I hooked it up to my Windows XP machine and was able to restore the iPod. Now it was formatted for Windows. I hooked it up to my Mac machine and got all the same problems but it downloads everything from itunes to the iPod except purchased music.
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HT4539 Unable to make purchases from iTunes store

I am unable to make any purchases from iTunes store. All I get is
I have been trying now for over a day. I have logged out from my account. Restarted iMac and done most other things I can think of.
Any suggestions please

I think you'll need to email the iTunes team on this one:
http://www.apple.com/support/itunes/store/email/
You can fill the form at the bottom of the page out

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I can log in but cannot make a purchase in itunes store.

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