I can no longer access iTunes?

After the last update, I can no longer access iTunes movies or TV shows on my Apple TV. Why?

Purchase music and Movie from iTune Store (iPad)
iTune Store>Music/Movies

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Since updating my iPhone 4 to ios6 I can no longer access itunes through the itunes app. I just get a blank white screen. Is there a fix for this yet?

Since upgrading my iPhone 4 to the new ios6 software I can no longer access itunes through the itunes app. I there a fix for this yet?

Scalesy05 wrote:
I there a fix for this yet?
Why would there be a fix? YOU are having the problem. I'm not, no one I know is having the problem. No fix is needed.
Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new. Have you been through any, if not all of these troubleshooting steps yet?

I can no longer access iTunes on my laptop. Can I puchase music directly to my iPad?

My laptop is missing a dll file, so I can no longer access iTunes. Can I purchase music, movies, etc. directly to my iPad, or do I have to repair my laptop and sinc to it?

Purchase music and Movie from iTune Store (iPad)
iTune Store>Music/Movies

After upgrading to Maverick, I can no longer access iTunes Store.

Hi,
After upgrading to Maverick, I can no longer access to iTunes stores. The layout for Mac AppStore also doesn't display properly. Perhaps the most annoying part is when I need to access secure website (even google.com), where I need to authorize the certificate. My current connection is behind proxy, but have no issues on all this issues before upgrading to Maverick. Please assist.

Hello segordon21,
Thanks for using Apple Support Communities.
To move voice memos to your computer please follow the steps from the iOS 8 Help below.
Move recordings to your computer
You can sync voice memos with the iTunes library on your computer, then listen to them on your computer or sync them with another iPhone or iPod touch.
When you delete a synced voice memo from iTunes, it stays on the device where it was recorded, but is deleted from any other iPhone or iPod touch you synced. If you delete a synced voice memo on iPhone, it’s copied back to iPhone the next time you sync with iTunes, but you can’t sync that copy back to iTunes a second time.
Sync voice memos with iTunes. Connect iPhone to your computer, then in iTunes select iPhone. Select Music at the top of the screen (between Apps and Movies), select Sync Music, select “Include voice memos,” and click Apply.
Voice memos synced from iPhone to your computer appear in the Music list and in the Voice Memos playlist in iTunes. Voice memos synced from your computer appear in the Voice Memos app on iPhone, but not in the Music app.
Move recordings to your computer
Take care,
Alex H.

IPad updated to iOS 7.0.4 and I can no longer access iTunes

I updated iPad to iOS 7.0.4 and I can no longer use iTunes Store. I tried accessing store from my music, same result. I did reboot and reset, didn't resolve issue.

Hey there Carol1401,
It sounds like you are unable to access the iTunes store using the app on your phone. Try closing the iTunes app, and then restart it one more time.
From: Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Thank you for using Apple Support Communities.
Regards,
Sterling

TS1717 My itunes update failed and can no longer access itunes. How do I download itunes without overwriting my music etc

When I was downloading the latest version of itunes on my pc the update failed.
I can no longer acces itunes.
How can I update the software without overwriting my current itunes libraries?
Thanks

Do you get an error message when you try to install iTunes? If so, what does it say? (Precise text, please.)

Can no longer access itunes store to update apps through itunes OR on iphon

I just updated to the 2.2 software on the iphone. Ever since, any time I try to update an application (or even check for updates) I get a message saying itunes can't connect to the store, check my network connection, etc. I get the same problem if I try to check for updates directly from the iphone or from itunes on my computer. I see many people are having problems with the itunes store. I assume that since I am having the same problem on my phone and on my computer, and since so many other people are having problems, that this is some kind of problem with Apple and not with my set up. However, I have not seen anyone else mention problems connecting from their phone the way I am.
Other than upgrading to 2.2 there is nothing different about my system - accept I did also try upgrading to the newest iTunes. The problem happened with version 8 and with whatever the current version is. I am using Vista - I never had any problem like this before.
Any help or comments would be much appreciated.

I am also having this problem, i can no longer search for app's updates through the latest release of itunes 8.0.2 and also the latest iphone 3g update version 2.2 - this has been going on for about 15 hrs now. If i try to update through my iphone the the page eventually times out or comes up with "unable to connect to itunes store"., If i try through itunes itself, the windows comes up with the progress bar type thing and accessing itunes store, then after a while just comes up with "iphone sync complete, Ok to disconnect" - but i'm not syncing my iphone i'm trying to update the apps.....
Come on Apple get your act sorted out...

Can no longer access Itunes store

Sudeenly yesterday I cant access the Itunes store.
When I click on the store, I just see the scrolling barbers pole at the top of the screen and the message ""Accessing Itunes store."" It never gets any further
Ive disabled all my security, ive done the winsock reset and restarted my PC ((many times) I downloaded the LSP list from windows, and the list is huge, with many suppliers listed. It would take days to try and update all of that.
SURELY there is an easier solution to this problem. Clearly Im not the only one having it.
Please help
Copy of diagnostics::
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard CQ3430AN
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 001DAA5C0A83BAE0
Current user is not an administrator.
The current local date and time is 2012-04-01 17:28:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4300/4500 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 9d7731c4027d4ad048e9398aa86e44b5
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {9C058449-7493-4DC9-8683-BE704E457994}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 192.168.20.108
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.20.1
DHCP Enabled: Yes
DHCP Server: 192.168.20.1
Lease Obtained: Sat Mar 31 21:16:05 2012
Lease Expires: Tue Mar 29 21:16:05 2022
DNS Servers: 192.168.20.1
Adapter Name: {5C8691F0-303B-4BB3-B28F-95FC306E1AD5}
Description: Hamachi Network Interface
IP Address: 5.42.111.41
Subnet Mask: 255.0.0.0
Default Gateway: 5.0.0.1
DHCP Enabled: Yes
DHCP Server: 5.0.0.1
Lease Obtained: Sat Mar 31 21:18:07 2012
Lease Expires: Sun Mar 31 21:18:07 2013
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-30 19:32:59.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Can no longer access iTunes store nor log into Apple ID account

I can suddenly no longer log into iTunes store and my over 10 year old Apple ID log in information seems to have been corrupted.
Apple ID and pasword are unrecognized, and what's weird, when I get directed to My Apple ID to reset the password,
I do NOT receive the promised email to reset that password.
Last window will say "Email has been sent. When you receive your sign in information, follow the directions in the email to reset your password.
- but NO email is coming!
HELP!
Do not want to set up a new account, since I would hate to lose all previous purchases etc...

Update: after some internet and support research, I was finally able to fix the Apple ID problem!
It seems the issue traces back to setting up a new iPhone 4S and signing up for iCloud in the process a couple of weeks ago..
It seems it was a conflict of email addresses, associated with both the origianl Apple ID and the new iCloud account (iCloud orces you to set up a new account, since only email address Apple IDs work on iCloud).
Anywasy, found this workaround fix online: http://www.youtube.com/watch?v=OAu0TMFmf50
- finally, no more endless loop of email verifications & wrong passwords!
Thanks, Iconic HD!

I can no longer access itunes store on my mac. i get a blank page and no error msg.

I have used itunes successfully in the recent past, but no only get a blank page. I am an old non techy woman, please help.

LTE indicates cellular. Tap Settings > Cellular then switch Cellular Data ON.
If your Wi-Fi is working, then you should be able to access the internet.
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that doesn't help, tap Settings > General > Reset > Reset Network Settings
You will have to re enter your Wi-Fi password.
* No data is lost due to a reset
If nothing above has helped, try here > iOS: Troubleshooting Wi-Fi networks and connections

I have just tried to upgrade to the new software update and I can no longer access iTunes. I have uninstalled and downloaded the latest software but it will not install. Any help please?

I have just tried to update iTunes to the latest software and now I keep getting error messages. I have uninstalled and downloaded the latest version without any success. Any advice please?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

HT4623 my ipad can no longer acces itunes store after iso 7 was installed... can i go back to ixo6

i can no longer access itunes store after iso 7 was installed... can i go back to iso 6

No you can't.
Reboot your iPad: Press and hold BOTH the power and home buttons at the SAME for up to 30 seconds, until the Apple Logo appears, then let go of both buttons and your iPad will restart. You won't lose any data settings. When your iPad restarts see if you can access iTunes.

Apple changed my Apple ID to the email address associated with my iTunes account. I now can no longer access my account because the old user name is no longer valid and has no password. I have been on the phone with tech support for hours trying to fix.

Apple changed my Apple ID to the email address associated with my iTunes account. I now can no longer access my account because the old user name is no longer valid and has no password. I have been on the phone with tech support for hours trying to fix this. I can not update any of the apps associated with that user name.

Is this itunes on the iPad or on my computer? Thank you for the reply.

Can no longer access my itunes account because my riginal computer no longer works. Now need to access prepurchased apps to download on my Ipod since i had to reset it. I have a new laptop.

Can no longer access my itunes account because my original computer no longer works. Now need to access prepurchased apps to download on my Ipod since i had to reset it. I have a new laptop.

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "You always back up your iTunes library in the event that a purchased item is no longer available on the iTunes Store," (http://support.apple.com/kb/ht2519).
You will be using your original AppleID and password. that works for any computer you own now or in the future. Do not make a new appleID.

Problem after updating to iTunes 10.5 on Windows Vista.. I can no longer access the iTunes store..

Hi
After updating to iTunes 10.5 on Windows Vista I have found that I can no longer access the iTunes store... I am left with a blank iTunes screen with the loading bar stuck at halfway..
All other features seem to work... only opening the iTunes store is failing..
I have ran the diagnostics feature and this says everything is ok, so I'm a bit stuck
Please help

Purple-Gecko...all that I can say is, "Boom!!!" You are THE man/woman, whichever the case may be.
The "netsh winsock reset" command worked like a charm for my machine (running Windows XP SP3). I have had two weeks of frustration with this issue and finally found your post which got me back online with the iTunes store. My problem accessing the iTunes store began once I downloaded and installed iTunes 10.5 in preparation to upgrade to OS5. Once 10.5 was installed, I could open iTunes and access everything except the store (which prevented any of my devices from being able to sync). I followed all of the suggestions that I could find in Apple Support and the suggestions that I was emailed from Apple's support techs. I unistalled all Apple software and reinstalled iTunes multiple times, and still could not access the store.
Your suggestion is the only "cure" that I have found.
I thank you, my iPod thanks you, and my iPhone 4 thanks you for taking the time to post this fix.

I can no longer access iTunes?

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