I can no longer get email on my account
I can log-in to Apple but when I try to get email the system tells me my password is incorrect ... I've tried to change my password but nothing helps ... please help!!!
These are the details listed on my report
IS FATAL
true
APPLICATION NAME
mail
TITLE
Mail could not be loaded
MESSAGE
There was a problem loading the application due to a possible network error or missing resources. Please try again.
LOG
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: MAIL in main()
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: Creating local CK.AccountPreferences object
Fri, 18 Jan 2013 14:16:05 GMT: WARN: Attempting to process mailprefs from CloudOS…
Fri, 18 Jan 2013 14:16:05 GMT: WARN: Rejecting mailprefs from CloudOS because timeZone information is unavailable in mailprefs
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: Creating local CK.User object
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: --> Request 1: POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=1N44&clientId= 4B34496D-0E02-4A50-9A55-593BF9B75831&dsid=1366528703&id=6A514C097FE2E456E5CCA5A1 3AC5FCB79B2C440E, headers: Content-Type=text/plain, body: (omitted)
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1358518565492/1
wmsid: 30
params: {"locale":"en-us","timeZone":"US/Central"}
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: SC.Object:sc1364:dispatch('load content')
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: SC.Object:sc2821:dispatch('noContent')
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: -> entering "6.2.2 No Content"
Fri, 18 Jan 2013 14:16:08 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
Fri, 18 Jan 2013 14:16:08 GMT: DEBUG: APPLICATION: Received routeDidChange
Fri, 18 Jan 2013 14:16:08 GMT: WARN: APPLICATION: Received applicationDidBecomeActive
Fri, 18 Jan 2013 14:16:35 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:0
Request:/wm/preference
Wmsid:30
Redirect Count:1
Timeout Redirect Count:1
ResponseText:Oops...rawRequest is null
Fri, 18 Jan 2013 14:16:35 GMT: DEBUG: --> Request 2: POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=1N44&clientId= 4B34496D-0E02-4A50-9A55-593BF9B75831&dsid=1366528703&id=6A514C097FE2E456E5CCA5A1 3AC5FCB79B2C440E, headers: Content-Type=text/plain, body: (omitted)
Fri, 18 Jan 2013 14:16:35 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1358518565492/1
wmsid: 30
params: {"locale":"en-us","timeZone":"US/Central"}
Fri, 18 Jan 2013 14:17:06 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
responseText: Oops...rawRequest is null,
this._redirectCount: 1
Fri, 18 Jan 2013 14:17:06 GMT: DEBUG: <-- Response 2: 0 (timed out), headers: body: (empty)
Fri, 18 Jan 2013 14:17:06 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1358518565492/1,httpStatus: 0,round trip time: 30092ms, wmsid: 30
Fri, 18 Jan 2013 14:17:06 GMT: ERROR: retrieveResponseError:
ServerPreferencesDataSource.retrieveResponse
error:-1/0
guid:serverPrefsGuid
Fri, 18 Jan 2013 14:17:06 GMT: ERROR: Bootstrap error: Preferences.RefreshError
ORIGIN
server
TYPE
error
APP STATECHART
SC.Statechart:sc1449
initialized: true
name: cloudos-statechart
current-states: [
active.application.displayingCurrentApp
state-transition:
active: false
suspended: false
handling-event: false
BUILD NUMBER
1N.70032
TIME
Fri Jan 18 2013 08:19:27 GMT-0600 (Central Standard Time) (1358518767544)
HOST
www.icloud.com
USER AGENT
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.52 Safari/537.17
DSID
1366528703
ENVIRONMENT
PROD
RECENT LOG MESSAGES
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: MAIL in main()
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: Creating local CK.AccountPreferences object
Fri, 18 Jan 2013 14:16:05 GMT: WARN: Attempting to process mailprefs from CloudOS…
Fri, 18 Jan 2013 14:16:05 GMT: WARN: Rejecting mailprefs from CloudOS because timeZone information is unavailable in mailprefs
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: Creating local CK.User object
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: --> Request 1: POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=1N44&clientId= 4B34496D-0E02-4A50-9A55-593BF9B75831&dsid=1366528703&id=6A514C097FE2E456E5CCA5A1 3AC5FCB79B2C440E, headers: Content-Type=text/plain, body: (omitted)
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1358518565492/1
wmsid: 30
params: {"locale":"en-us","timeZone":"US/Central"}
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: SC.Object:sc1364:dispatch('load content')
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: SC.Object:sc2821:dispatch('noContent')
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Fri, 18 Jan 2013 14:16:05 GMT: DEBUG: -> entering "6.2.2 No Content"
Fri, 18 Jan 2013 14:16:08 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
Fri, 18 Jan 2013 14:16:08 GMT: DEBUG: APPLICATION: Received routeDidChange
Fri, 18 Jan 2013 14:16:08 GMT: WARN: APPLICATION: Received applicationDidBecomeActive
Fri, 18 Jan 2013 14:16:35 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:0
Request:/wm/preference
Wmsid:30
Redirect Count:1
Timeout Redirect Count:1
ResponseText:Oops...rawRequest is null
Fri, 18 Jan 2013 14:16:35 GMT: DEBUG: --> Request 2: POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=1N44&clientId= 4B34496D-0E02-4A50-9A55-593BF9B75831&dsid=1366528703&id=6A514C097FE2E456E5CCA5A1 3AC5FCB79B2C440E, headers: Content-Type=text/plain, body: (omitted)
Fri, 18 Jan 2013 14:16:35 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1358518565492/1
wmsid: 30
params: {"locale":"en-us","timeZone":"US/Central"}
Fri, 18 Jan 2013 14:17:06 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
responseText: Oops...rawRequest is null,
this._redirectCount: 1
Fri, 18 Jan 2013 14:17:06 GMT: DEBUG: <-- Response 2: 0 (timed out), headers: body: (empty)
Fri, 18 Jan 2013 14:17:06 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1358518565492/1,httpStatus: 0,round trip time: 30092ms, wmsid: 30
Fri, 18 Jan 2013 14:17:06 GMT: ERROR: retrieveResponseError:
ServerPreferencesDataSource.retrieveResponse
error:-1/0
guid:serverPrefsGuid
Fri, 18 Jan 2013 14:17:06 GMT: ERROR: Bootstrap error: Preferences.RefreshError
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