I can no longer purchase anything at the iTunes store.  I get error 45064

For the past 18 months I have not been able to purchase items here in Germany.  My situation is a bit odd, I have my computer and  IP in Germany, my billing is a USA account.  I continually get error 45054.  No matter what I do, it does not work. I've even gone so far as to cancel my account and delete all iTunes files, nothing works.  However, when visiting the USA, I brought my laptop, joined iTunes and was able to purchase music. However, the second I tried to do so, with the same laptop, after returning to Germany, I received the same error notice.
I suspect it's a tax issue, music purchased here in Germany through iTunes is significantly more expensive than the USA site.  I'd like find out if an iTunes technician can figure this one out, perhaps even remoting into my computer.

If you are in Germany then you can only use the German iTunes store - you have to be in a country to use its store, using a country's store when not in that country is a violation of the store's terms (terms that you've agreed to) and Apple could permanently disable your account.
Edit : just noticed that your tagline says Windows
This appears to have worked for at least one person : -45054 error on 1 profile, but not the other
Or you could try the troubleshooting on this page which has been posted in response to a couple of 45054 threads : Can't connect to the iTunes Store - Apple Support
If they don't work then you could try asking in the iTunes For Windows forum on here.

Similar Messages

  • When i try to purchase music from the itunes store, I get error code -1202. Any ideas???

    Please help this is driving me crazy!

    Have you redeemed your card?
    iTunes Store: How to redeem a code

  • My account balance was deleted and now I can't purchase anything from the iTunes Store

    I redeemed a $100 gift card about a month ago, used barely any of it and now the balance has been deleted from my account. I added another $40 in gift cards today and still cannot purchase anything from the iTunes Store. A red message pops us telling me to contact iTunes Support. How can I:
    1) Recover my account balance?
    2) Make a purchase?

    Try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes  & App Stores on iOS 6) and then log back in and see if it then works.

  • With this computer I am unable to purchase anything at the iTunes store. The message is: We could not complete your iTunes store request. An unknown error occurred (-1202).  There was an error in the iTunes store. please try again later.

    I am unable to purchase anything at the iTunes store with this computer. The message is:
    "We could not complete your iTunes store request. An unknown error occurred (-1202).
    There was an error in the iTunes store. please try again later."
    I always need to go back to my older laptop to purchase anything.
    Can anyone help?

    I get the error
    we could not complete your itunes store request unknown error occurred 50
    I use Win 7 ultimate with a fresh install of itunes. My Win 7 has never had a installation of itunes before.
    I have tried disabling my firewall, but nothing changes.

  • I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember them. How do you change you security questions with out knowing them?

    I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember the answers. I tried going to appleied.apple.com but I won't allow me to change my security answerswithout answering the original questions. How do you change you security questions with out knowing them? I need help.

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

  • When trying to sign into the Itunes Store I get error message "Itunes store not available at this time- please try again later". I've updated everything and still can't get in. Any ideas??

    When trying to sing into the Itunes Store I get error message "Itunes store not availble at this time. Please try again later" I've updated everything and doesn't help. Anyone have any ideas?

    Send a PM(Private Message) to ATT Uverse Care.

  • When i sign into itunes i cannot connect to the itunes store.  Get error code 0x80092013

    On my home computer, while in itunes, I cannot get into the itunes store. I get error code 0x80092013.   I'm running Windows 7 ultimate if that means anything.  Internet access is connected and running. 

    Hello Pwehrer,
    We've an article that provides troubleshooting steps which can help restore iTunes' connection to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

  • Cannot connect to the iTunes store. Get 'Error 11222'. Claims it is being blocked by Windows Firewall when it is allowed through.

    When an external application tries to connect to it through iTunes I get 'Error: 11222'. When I try to connect through the iTunes app it just continuously loads but nothing appears. Diagnostics says that Windows Firewall (Which is being managed by McAfee) is blocking it, even though it is allowed through both firewalls I have. Even when I turn WF off iTunes claims it is being blocked by it. I have done almost everything Apple's support pages have suggested but nothing has worked. I'm using it on an Acer Aspire laptop, and the main PC can use iTunes without trouble so it isn't the ISP. I have uninstalled and reinstalled iTunes twice. Here is a full diagnostics:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Acer Aspire 5738
    iTunes 10.6.3.25
    QuickTime 7.7.2
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0042AD4403249D18
    Current user is an administrator.
    The current local date and time is 2012-08-23 23:19:38.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Mobility Radeon HD 4570
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.3.25 (x64) is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Lease Expires:       Fri Aug 24 21:30:18 2012
    DNS Servers:         192.168.1.254
    Adapter Name:        {43E41B54-39BF-45DB-A846-41062D127AFE}
    Description:            Broadcom NetLink (TM) Gigabit Ethernet
    IP Address:             0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:      Yes
    DHCP Server:        
    Lease Obtained:     Thu Jan 01 00:00:00 1970
    Lease Expires:       Thu Jan 01 00:00:00 1970
    DNS Servers:        
    Active Connection: LAN Connection
    Connected:             Yes
    Online:                    Yes
    Using Modem:        No
    Using LAN:             Yes
    Using Proxy:           No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    iTunes has never successfully accessed the iTunes Store.
    Please help me!

    The 11222 errors can sometimes be produced by LSP trouble. One of the suspects with that is some versions of McAfee Family Protection. For troubleshooting advice, see the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store

  • No longer able to purchase anything in the iTunes store

    As of yesterday, I can no longer make purchases. Pressing the "Buy" button just doesn't do anything. Any word from Apple about this problem? I can see others are experiencing the same issue.

    I have the same problem. Looks like the latest iTunes upgrade will not work on older operating systems. Can't understand why they would make a change like this and lose many loyal customers. I was renting movies and buying music regularly right up until yesterday and now I can't buy anything. My latest iTunes version is 10.6.3, I hear the most recent iTunes is 11.1. I'll need a new computer to run that.
    Is Apple able to do a fix so customers with older OS can still buy from them?

  • I can't remember my security question answers and I can't purchase anything in the iTunes Store.

    So I wanted to buy an app on my new iphone 5 right? Well, the store popped up, window was asking my password all the usual. Until it asked for the answers to my security questions. They were my first teacher, and my favorite teacher. Now because I made this account almost 6 years ago, I honestly cannot remember the answers to these questions! I cannot recall if I had put my actual FIRST teacher's name, or if it was the first teacher who pooped into my head. Ad my favorite teacher? Well that changes daily so who the heck knows what I had then. I just want apple to reset everything for me and let me choose new security questions. I did it for my sister's account, but it won't let me until I answer these darn questions. Someone please help!!

    Reset Security Questions
         There are several different methods. Try one. If it doesn't work,
         then try the next one. Don't try to do everything at once.
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • Why can't you purchase stuff from the itunes store if you're not in that country? I'm in South Africa and most of the best things I want to download are on the US itunes, so I try switch to it but it won't let me download or purchase? I don't get it?

    I don't get why? What's the harm if you're in a different country? We all pay the same way and the internet was made to connect people over the world, stuff is downloaded from different global destinations millions of times a day. So what's the point of having an itunes store and App Store that limits you to the boring stuff in your own country? You read about these great app's, bands etc and find them in search engines, you have all the Mac products, but then you can't use them coz of where you're currenlty living? It's like a horrible tease!
    Is there a way around this? Or what can be done in order to access the things I want?
    Any advice, suggestions anyone?

    The reason is licensing - artists/record companies/TV networks/movie distributors all have separate licensing deals in different countries (or no licensing deals at all). It isn't mysterious or secret.
    The only way around this is to have an iTunes account in the other country - either a valid credit card with billing address in that country, or an iTunes gift card from that country (though you'll still be asked for a billing address in the country for which you've purchased the card).

  • HT201272 How come my debit account shows all these 1 dollar charges from apple itunes store.  Since I haven't been able to purchase anything from the itunes store

    How come my debit card shows all these dollar charges from itunes, especially since when i try to purchase something says please contact itunes store.

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Can't download an app off the app store, I get error 100.

    I am trying to download the Logic pro x app from the app store but with no luck. I keep getting error 100. I have tried all the basic procedures shown on the mac support page. My debit card is fine, I just purchased this mac 2 days ago. Does anyone know how to go around this error?

    Back up all data.
    I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.
    From the App Store menu bar, select
    Store ▹ Check for Unfinished Downloads...
    You may be prompted to sign in. If that doesn't solve the problem, quit the application and continue as below.
    Triple-click anywhere in the line below on this page to select it:
    open $TMPDIR../C
    Copy the selected text to the Clipboard (command-C).
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V). A folder should open. From that folder, delete the subfolder named "com.apple.appstore".
    Quit Terminal. Launch the App Store and try again.

  • After download of latest itunes I can no longer preview songs in the itunes store.

    Now that I have the latest version of iTunes (10.2.2.12) I cannot preview a song.  At the home screen nothing is showing up except the right hand menu.  
    Running on a laptop with Vista 64bit Service pack 2 

    having the same issue with iTunes 9.2.1 on my G5. does anyone from the actual support team address these concerns/discussions? i've read quite a few regarding this matter and haven't found any success. have always had store credit but can't seem to preview or buy anything. HELP?!

  • Today l noticed  my card has been charged over $200.. l need answers. l have not used it to purchase anything from the itunes store..

    My credit card has been charged and l didnt use it ????

    Call Apple. 1-800-My-APPL
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

Maybe you are looking for

  • How to keep a notification message in my lock screen?

    For instance, when I receive an SMS I get a notification message in my lock screen. After that, if I unlock my phone, without reviewing/opening the iMessage app, and then I lock it again, is there any way to keep my SMS notification in the lock scree

  • Booklet: clean install Windows 7 Starter on Kingst...

    I bought a Kingston SSDNow V+180 SVP180S2/64G 64GB to replace the original HDD. I had a lot of trouble cloning the drive (or actual the restore operation). Both restoring the Windows partition and the System partition failed. I decide to start from s

  • Receivin GR in another plant  location for a Purchase Order

    A plant will issue a Purchase Order. The Receiving location should be in B Plant . How we can do it ? MRP will generate a requisition for A plant.We want to avoid  STO receiving A location and then send to B.Any suggestion please Thanks Nick

  • Submitting of smartforms in background

    Hi all, Can any one explain me how to submit smartform in background. Explain me in details. Thanks In Advance Ramana Prasad

  • Please HELP Me With This! Error 1046!

    I cannot figure out what my problem is. When I check for errors its is not telling me any. But when I run it, it is saying: 1046: This was not found or was not a compile-time constant: home2. import flash.events.MouseEvent; import flash.display.Loade