I can no longer reinstall an app I purchased on Snow Leopard

Now let me try to explain this as easily as possible.
I have OS X 10.6.8 running on a prematurely obsoleted Core Duo iMac, and I stupidly purchased Apps on the Mac App Store.
My computer was behaving very strangely and I reinstalled the OS...
I log in to my App Store account and try to redownload some of the Apps I have purchased.
Several of them say... Cannot install, need OS X 10.7...
No worries, I think. I just need to recover them from my Time Machine backup. And I do so.
But one or two of the apps in my backups were updated just after the time machine backup last took place to their final, Snow Leopard compatible version and the older versions I have reinstalled from Time Machine cannot read the data files created by these newer, updated versions.
I cannot get the required version of the software. I cannot upgrade to Lion.
I hope you managed to stay with me long enough...
Any suggestions.
Apple's treadmill of exciting upgrades used to thrill me when I had spare money to waste on the latest and greatest. Now it just tires me, I'm getting fed up of their forced obsolescence of old stuff...
Sadly, the days when one used to say... "But don't worry about the next new OS, because your computer is still just a good as it used to be."
I'm backing up this post before I submit it... just in case...

I have the same problem (for Mac and iPhone apps) and contacted Apple about this.
The English speaking support said it is a known error and that they are working on a solution. The German support however (which I contacted first, unfortunately) gave me a refund of the apps I wrote them as an example. They told me I should buy them again – which is not possible, since the MacAppStore then gives the message "You have already purchased this app..." Ironically, for one of the two apps I was finally able to write a review, even at this point it wasn't listed in the purchased apps list anymore.
I've never asked for a refund, and it's causing me more trouble than I had before: now I cannot update these refunded apps anymore (since they are not listed in the "Purchased" list). So I have to check manually if there is a new update (comparing version numbers) and then delete the app and "purchase" it again. Of course I would simply buy the apps from the developer directly, however, they are MacAppStore only.
When I asked the AppStore support about a solution for this problem, they said it's technically not possible to write reviews for refunded apps (? yes, of course they were not really reading what I wrote them. I guess support at Apple is done by Siri now) and gave 10 free iTunes songs.
I think reviews are very important for both customers and developers and it's not just a minor inconvenience, but a serious problem; what is especially disturbing, is that it's not the same for all apps: for Pixelmator, I had no problems to post a review, for Jumsoft's "Relationship" it doesn't work, for some apps it worked immediately, for some after a few weeks, for some never.

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