I can no longer view Word attachments in Mail

I have received an email containing a word document as an attachment on my iPhone 5. My wife received the same email on her iPhone 5. She can view the attachment but I cannot. We have the same version of iOS (6.1.4). Even if I keep my finger on the attachment and select Quick Look I still cannot see the document. All I can see is a grey screen with the name and type of the attachment. Can anybody let me know if there is a setting or something I need to do to view the attachment?
Also, when I view an email in Mail I get a bar at the bottom of the message that will allow me to flag the message as unread, move it to a different folder, delete it, etc. My wife does not have that bar on her iPhone. Can anybody help with that? I've gone through all of the settings and they seem to be the same on both phones.
Thanks for your help.

The problem on my wife's phone has been fixed by simply restarting it. It hasn't worked for my problem though. Incidentally, I can view .docx and .xlsx documents but not .doc or .xls.
Has nobody else ever had this problem?

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