I can not acces my itunes account or stores on any of my computers
I receive the error in iTunes - "We could not complete your iTunes Store request. The network connection was lost."
I can access any other site, including to watch HD video, with no issue.
Same issue here. I updated to iTunes 10.5.3 (Mac) yesterday, and today I can't log in to iTunes Store or my account from my MacBook Pro. I suspect 10.5.3 updater is the issue, but can't be sure.
I get the following error message:
Similar Messages
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I just download and install itunes 10.5 and it worked good the first days but since yesterday it crashed up, and everytime i start it it crashes again and logged me out each time. it can´t acces my itunes account. I´m using snow leopard the last version. What can i do to solve this problem and and continue using my itunes normally?
Try doing it in a WIndows Safe mode - Restart computer and hit F8 key right after your see BIOS check and choose "Safe mode with networking"
Do the SFC /SCANNOW again.
If that does not work, whilst in safe mode, download Free Malwarebyte software from CNET's Download.com. Install, update virus definition then perform a full scan. Remove if it did find some viruses or trojans. Restart computer.
Back to regular windows, do the SFC /SCANNOW again.
If that doesnot work, check to see if your Hard drive has errors or bad sectors
GO START BUTTON /COMPUTER, right mouse click OS (C:) and choose "Properties"
Choose "Tools" tab and under error checking, click "Check Now".
Make sure "Scan for and attempt recovery of bad sectors" is checked and click start.
Restart windows will perform the above task to fix errors This may take hours depends on how big is your Hard Drive
Good Luck!!. -
Hi people!
is mandatory to have a credit card to my account? and if I do not have a credit card I can not make a Itunes Account?Hi,
In addition to Roger's post, you will need a credit or debit card at a future date if you want to buy from Istore.
You can use itunes gift cards that have been purchased from external sources. Card needed if to want to buy gift card from Istore.
Jim -
i have had bad luck with computers laitly and have 5 pc allready authorised now i have a new one i cant authorise it so i can not access my itunes account can u deauthroise my pc from my accont so i can access it again
<Email Edited by Host>http://support.apple.com/kb/HT1420
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i can not acces my icloud account from my i phone it told me my password wrong , but i can acces my i cloud account from my laptop with same password
Contact Google.
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how can i buy stuff in US istore with a voucher i just bought.... I am in South africa and can not create a itunes account in the US
You can't, you can only buy content from your own country's store - to be able to buy from another country's store you need a valid billing address in that country and be in that country when buying from it. You will either need to make do with what is in the South African store (and I know that it hasn't got the same content as in other countries), or for music you could use other music purchase download sites that you have access to (and you can copy your own CDs).
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My new ipod touch is not recognised in itunes or Windows 7 on any of my computers/laptops. I've followed the online advice and still no luck. Help much appreciated!
Does it charge?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Try another cable
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar -
HT5312 I can not access my itunes account
I can not access my itunes account
Going on the page that you've posted from I assume that you've forgotten the answers to your security questions (?). If you have forgotten them and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570
If it's something else ... ? -
I can not get my iTunes 10.3 on my Windows 7 32 bit PC. As soon as I click on a song in my library a message comes up telling me that iTunes has stopped working. How do I fix this?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes), then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2 -
I had an Itunes account on another computer & another Iphone, I have tried to access my previous account to add some new tones from my new Iphone & can not locate or access my previous account or previous library. Can someone help?
I cannot find "Other" devices. I found Apple Mobile Device under Universal Bus Controllers but cannot see "recovery mode" or any other status. I use Windows Vista.
When I try to restart Apple Mobile Device Service I get the following message: "The Apple Mobile Device Service on Local Computer started then stopped. Some services stop automatically if they are not in use by other services or programs". What does this mean?
During the last 48 hours I was able to see my iPad in iTunes only one time during many attemnpts to connect . I haven't been able to see it during the llast several attempts.
Any suggestions? The standard suggestions have not worked: i.e. stop then start AMDS; tuurn off iPad and PC, then restart both and reconfrom iPad to PC; reload iTunes. -
Can not get my itunes account verified.
Since updating my itunes account last April, I have not been able to get through the verification process. I click the "verify" to send a verification email, but it never gets to my email. I was with Apple's support for 45 minutes Sunday night. They say the emails were sent and did not bounce back, so I should contact my mail provider. I have checked my spam folder and even called my mail provider's support. They say nothing of the sort has come from Apple. I'm getting rather frustrated over all this. Has anyone had this experience and can anyone help? I can't download anything from Apple for my computer or iphone. Is there some special source for this email from Apple that is not recognized at my end? Thank you for any help.
We're not Apple, but you can contact iTunes Support: http://www.apple.com/support/itunes/contact/
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I can not edit my itunes account.
i am having trubal getting on to my itunes account to cange my information. when i push edit i get a message saying " we could not complete your itunes store request an unknown error occurred [-1202]"
The only way to set up an AppleId with a card is to so so when creating the ID.
You best option would be to set restrictions on teh iPad to prevent app and in-app purchases adn itunes purchases (Settings App > General > Restrictions [turn ON and set the code] > [turn OFF: Installing apps, In-App Purchases, iTunes Store, iBooks Store (and any otehr functions you wish to control)] -
Can not create an iTunes account because I'm from Puerto Rico?
I've tried to create an iTunes account multiple times but it wont accept my Billing Adress saying it doesn't match the information on the banks record but i have eBay and Amazon connected to that card, why is it that iTunes won't accept it?
Contact itunes support.
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HT1689 Fater upgrading to IOS7, I can not connect to iTunes and App Store
After upgrading my iPad2 to iOS7 Ican not connect with iTunes and App Store
Problem foud: date and time settings (general settings) was set to "not automatically adjust". Changed it to automatically and the right date and time appeared. This solves the connection problems !
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Thank you!
You can also verify by signing in at My Apple ID. You'll receive an email prompting you to verify.
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