I Can Not Access iTunes & AppStores from My Iphone 5

Dear Gent's,
Am unable to connect to itunes & Appstore since 1 month, i tired to contact apple but unfortunatley they keeps on forwarding the email and the issue from one supporter to another one.
My ID is working well, i can access the Store from laptop, i can download and push through cable connection and sync but i cann't access the itunes from the device it self.
I tried many methods i read about it, but it didn't work, i restore my iphone and set it as new iphone , and also it's not working.
I want to know if the problem is from the software or from the decive it self to return it back to the supplier.
Any quick reply is appriciated.
Regards

I also recently updated my Iphone to ios 6, And Some of my artwork is missing from my iphone. They r there on my Itunes but don't sync. Can you help me?

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