I can not access iTunes due to 0x80092013 error

I have tried everything to get rid of this error... Including having the geek squad take a look at it.  Their last resort recommendation was to reinstall Windows 7.  Apple support has sent me information, but nothing has worked.  The advisor I spoke with yesterday told me this was a window configuration issue and I needed to call Microsoft.  Has anyone else had this error and been able to get past it?  I did try loading a previous version (back to 11.0.0.2). That got rid of the error, but it became unresponsive once it tried to connect to iTunes store. 

Home Screen in iTunes... do you mean the store?
if so, help you with this problem, this article may
http://support.apple.com/kb/TS1368

Similar Messages

  • Can not access itunes, receive runtime error

    can not access itunes, receive a runtime error box

    Hi there,
    Earlier iTunes (and supporting applications) need to be completely uninstalled before you can install the new version. Here's the complete Apple info on this: http://support.apple.com/kb/HT1923
    Mobile device application will most likely fail to uninstall, so you would need to visit its location(s) and manually delete the files THEN folder(s). The location of the folders is documented in this link from Apple.

  • I can not access Itunes Store from my computer. When I run the dianostic I get a red light that says "Secure Link to the Itunes Store Failed".

    I can not access Itunes Store from my computer.
    When I run the diagnostic tool for network connectivity, my network connects but I get a Red light that says "SECURE LINK TO THE ITUNES STORE FAILED".
    Can anyone help me on this problem?

    ITunes won't connect all I get is the "accessing iTunes store......". With the bar scrolling but no connection.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • HT1926 can not download itunes due to not having msvcr80.dll and secerity reasons

    can not download itunes due to not having msvcr80.dll and security reasons

    Go to unintstall on computer remove these files in this order.
    Remove itunes
    applesoftware
    apple mobile device support
    bonjour and apple applied support
    Re-install itunes
    unclick "open in compatability mode"
    It will work fine.  Everything has worked for me after I learned this!!

  • Can not access itunes store reads error 4002 -error in itunes store

    CAN NOT ACESS ITUNES STORE. GET THE FOLLOWING MESSAGE.  ERROR 4002- ERROR IN ITUNES STORE PLEASE TRY AGAIN LATER

    Hey Caretaker,
    I'd take a look at the following article that goes over the basic troubleshooting for being unable to access the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Hope that helps,
    David

  • TS1967 since updating or running a clean utility...I don't know which...I can not access iTunes Store or my iTunes media...what should I do?

    I can't access iTunes Store or my downloads in my own iTunes acct.
    Afaid to uninstall in case I lose all my music..should I? and then reinstall?

    I can't access iTunes Store or my downloads in my own iTunes acct.
    Afaid to uninstall in case I lose all my music..should I? and then reinstall?

  • HT1923 I have windows 8.01 OS. pushed the itunes update and now I can't access itunes at all. Error 7 error 127. Have tried repairing. Uninstalling and reinstal. Nothing is working. And worst is I can't seem to contact anyone at apple to get help

    My OS is windows 8.1. Today when going onto itunes it asked me to update to 11.something so I dd. Now I can't access itunes at all. Keep getting an error message. error 127. I've tried repairing. Uninstalling and re installing. Can't seem to contact anyone at apple to get support - just keep going around and arond on their contact page.

    Log in to the Developer forum. You will find instructions on how to install the lastest beta. Your problem is the beta you have installed has expired. All of them did on October 5; you will find hundreds of threads discussing this. If you have a beta it is assumed that you will continue as a beta tester, so a simple update using iTunes will not work.
    If you no longer want to be a beta tester install the GM 7.0.2 by restoring from iTunes using DFU mode.

  • Windows 8.1..can not access Itunes store...always tells me "explorer has encountere an error and stopped working"

    windows explorer stops working when i try to access Itunes store from PC..windows 8.1...itunes is updated to lates version for 64 bit

    Hi, mikev_01. 
    Thank you for visiting Apple Support Communities.
    Issues connecting to the iTunes Store can be due to multiple causes and not always a simple fix.  I would recommend going through each of the steps in the attached articles below.  Be sure to test the results after processing each step.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/ts4123
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/ts3297
    Cheers,
    Jason H.

  • My Itunes would not update. The I was told to uninstall everything. Now I can not install Itunes, there is an error everytime. How do I fix this? Please help me!

    It started with my itunes not being able to update and it said errors. Then I uninstalled multiple programs the forums told me to do. Still had errors trying to uninstall. Then tried to reinstall, errors. Then tried to go back and restore my computer to a previous time when Itunes was working. It has disapeared. The programs I have tried to "repair" in ADD OR REMOVE PROGRAMS are:
    ITUNES
    APPLE APPLICATION SUPPORT
    APPLE SOFTWARE UPDATE
    BONJOUR
    QUICKTIME
    The error says: The feature you are trying to use is on a network resource that is unavailable.
    I thought I uninstalled all these programs, but they are still there, yet I can't find Itunes to open it. I tried connecting my Ipod to see if Itunes would open and it won't.
    The only thing I can think of is to wipe out my whole computer to the basics and start over?!?!
    I HAVE NO IDEA HOW TO FIX THIS AND I CAN'T FIND A SOLUTION ON THESE FORUMS. HELP ME PLEASE!!!!

    I fixed it! Here's how:
    I downloaded MICROSOFT FIX IT PROGRAM (IT'S FREE) and I REALLY RECOMMEND IT!
    http://support.microsoft.com/fixit/
    IT FIXED MY ERRORS FOR INSTALLING AND UNINSTALLING. I WAS NOT ABLE TO PROPERLY UNINSTALL ITUNES/BONJOUR ECT.
    THEN I REINSTALLED AND IT WORKED!
    I have trying to updat my itunes for almost a year I think. So I am excited!!!!

  • Can't install itunes due to registry error

    can't install itunes. 
    could not open key...HKEY_Local_Machine\Software\Classes\.m4v\open with proglds.

    Hi flam5!
    I have an article here for you that addresses this issue:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Take care, and thanks for visiting the Apple Support Communities.
    Cheers,
    Braden

  • HT201485 My iphone won't let me download apps and refers me to my computer for verification. My computer will not access itunes due network issue. How to make iphone stand alone for downloads & updates.

    In iTunes my iPhone refers me to iTunes on my computer for verification. iTunes won't work on my computer. How can both my iPhone and iPad stand alone?

    Turns out that when my iPod Touch was restored, the restrictions had been turned ON for Facebook and several other apps. This is what was preventing the Facebook app from accessing my Camera Roll for picture downloads. This is odd since all of my iPod backups would not have had those settings turned on. This is also the first time this has occurred given the few times I've had to restore my iPod Touch.
    Anyway if you experience the same behavior from your iPod or iPhone with iOS 8.0.2, just go to the General settings and review your settings under Restrictions. Once you set them to allow for changes, you should be back in business.

  • Can not access itunes store..was always able to until a few days ago

    I am using windows XP and since I downloaded the latest version of itunes I am not able to access the itunes store.  I have tried to turn off the pop up blocker, add itunes to my exception list in my firewall and several other fixes listed on other sites...all to no avail.  I even removed itunes completely from my computer and reinstalled it but nothing works.  Any thoughts???

    If you are still having these type of problems after trying the winsock reset and are running any kind of net monitoring software like Bsecure, Net Nanny, AVG Family Safety, Safe Eyes, Covenant Eyes, Norton Online Security etc... I would suggest that you try uninstalling said software and reinstalling iTunes 10.5 to see if that corrects the issue.
    Refer to article TS4123. Follow the step to identify which software in your system is the culprit and uninstall it.
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    Last Modified: November 28, 2011
    Article: TS4123
    Symptoms
    You may notice the following symptoms after installing iTunes 10.5 for Windows:
    iTunes is slow to respond
    Windows is slow to respond
    iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
    Some processes installed by iTunes are using up a lot of resources in the Windows Task Manager.
    iTunes Store looks empty and white as shown below:
    Products Affected
    iTunes Store, iTunes 10 for Windows
    Resolution
    Look for modifications to Windows by:
    Running MSINFO32 by choosing either Start > Run, or using the search box to search for
    Once it is open, expand Components and then expand Network.
    Click Protocol. The first value should look like this:
    However, if you find a value that is more like this, it indicates that there's an LSP (Layered Service Provider) monitoring your computer:
    "<LSP Info>" is variable and may specifically mention a software suite, or appear to be a meaningless acronym
    Scroll through the list on the right and look for any LSPs that have been installed by third-party software. By default, the Windows OS will have 10 values:
    MSAFD Tcpip [TCP/IP]
    MSAFD Tcpip [UDP/IP]
    RSVP UDP Service Provider
    RSVP TCP Service Provider
    MSAFD NetBIOS [\Device\NetBT_Tcpip...
    The value above repeated 5 times with additional variables at the end
    Note:811259.Once you've identified the third-party LSPs, determine which software placed them there. Here is a partial list of LSPs you might run into and the software that may have placed it there:
    Product or Manufacturer
    LSP Name
    Bigfoot Networks
    BfLLR over [MSAFD Tcpip [TCP/IPv6]]
    ByteMobile, Inc.
    BMI over [MSAFD Tcpip [TCP/IP]]
    Covenant Eyes
    Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
    PC Tools / Spyware Doctor
    PCTOOLS over [MSAFD Tcpip [TCP/IP]]
    SafeEyes
    Internet Content Filter over [MSAFD Tcpip [TCP/IP]]
    SpeedBit Video Accelerator
    SBLSP over [MSAFD Tcpip [TCP/IP]]
    VMWare
    VMCI sockets DGRAM
    Once you've identified the third-party software that installed the LSP, you can remove that software. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information.
    Note:locate vendor information
    Reset the WinSock key
    If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
    To do so, please do the following in an administrator user:
    Windows Vista and Windows 7:
    Windows XP:Enter the following command:
    netsh winsock reset
    Restart the computer and test the issue.
    Note: If the issue returns, third-party software may be reinserting the LSP.

  • Computer crashed can not access itunes

    Our computer recently crashed and our itunes is not able to be accessed. How can we transfer the music from our ipods to a new computer?

    1) authorize iTunes on the new machine for your iTunes store account(s)
    2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
    3) sync the device
    iTunes will wipe the iPod but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPod with it.
    above works for iTunes store purchases. for everything else (e.g. CD rips), check out this post by Zevoneer.

  • I Can Not Access iTunes & AppStores from My Iphone 5

    Dear Gent's,
    Am unable to connect to itunes & Appstore since 1 month, i tired to contact apple but unfortunatley they keeps on forwarding the email and the issue from one supporter to another one.
    My ID is working well, i can access the Store from laptop, i can download and push through cable connection and sync but i cann't access the itunes from the device it self.
    I tried many methods i read about it, but it didn't work, i restore my iphone and set it as new iphone , and also it's not working.
    I want to know if the problem is from the software or from the decive it self to return it back to the supplier.
    Any quick reply is appriciated.
    Regards

    I also recently updated my Iphone to ios 6, And Some of my artwork is missing from my iphone. They r there on my Itunes but don't sync. Can you help me?

  • After downloading iTunes 7.4.1 - Can not access iTunes Music Store

    After downloading iTunes 7.4.1, I am unable to access the iTunes Music Store. When I try to open the store, an error message appears saying _*iTunes could not connect to the iTunes Store. An unknown error has occured (-3212) Make sure your connection is active and try again.*_
    Please help, if you know of anything I might be able to do, please let me know! =)

    did you ever get help? I have been working with the Itunes store for nearly two weeks and haven't gotten my movies yet...

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