I can not access my account??!

I have been trying for past week to access my account been on live chat and have been cut off numerous occasions by telephone. I need to make a payment and it will not allow me to do this. It is extremely annoying that no one seems to be able to me and on the occasions i have got through to someone they advised my payment would be changed and every month past 6 months it has lead me to default! It is quite unfair that this keeps happening and then when i need help there is no one available to assist. Anyone assist me on sorting this issue?

account
([email protected])
Bring me reset password Maammelt reset not come to me in the email any messages

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