I can not access the itunes store on windows 7

Hello there,
This is the 3rd day that my daughters been trying to set up my iPod as my husband and I leave for Mexico on Tuesday.
To try and sort this out, she has tried EVERYTHING POSSIBLE... uninstall, re-install, checked for Quicktime uninstallation but our PC doesn't have it so that's not the issue, turning off compatibility mode, saving settings as administrator, reversing these settings, trying them again, starting from scratch... absolutely EVERYTHING Apple advises, we've tried.
NOTHING is working AT ALL
For nigh on 2 hours (and that's just what has been spent today, trying to sort this out), this is what we get:
Just "Accessing iTunes Store" loading round and round and round at the top

Hello there, Duane Harris.
The following Knowledge Base article provides in-depth troubleshooting steps for resolving your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Similar Messages

HT5610 I can't access the itunes store in windows 8.

I can't access the itunes store in windows 8. An error message appears that syas itunes has stopped working and I should close the program. Has anyone experienced this issue and what can I do to resolve it.

Hi dear's
Here are some steps to resolve this issue:
1) Sign out of your iTunes Store account
2) Close iTunes
3) Restart your computer
4) Reset Cache*
*From iTunes, look at the top of the page and select "iTunes", choose "Preferences", then select "Advanced" and click "Reset Cache".

ITunes 11.1.1.11 will not access the iTunes Store on Windows 8.

I had issues with the new iTunes since they made changes for iOS 7. Today I installed the updated iTunes 11.1.1.11 and still have issues with it on my Windows 8 computer. When I try to access the iTunes Store, it starts to load and when it is about to open, it errors out and shuts the iTunes program down completely.
Tried to delete iTunes. Rebook the computer, Reinstall iTunes and Reboot the Computer and tried to open the iTunes Store again with the same results.

These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 80073712, or some other number? (If they're another number, what number are you getting?)

I have Windows 7 64 bit, I downloaded iTunes 10 64 bit but can not access the iTunes store. I keep getting I do not have a secure connection, which I do.

I have Windows 7 (64 bit) and iTunes 10.2.2.12. I can access the web through Mozilla and Internet Explorer. But, when I open iTunes I can not access either the iTunes Store or iTunes Help. I keep getting a message that says the web connection is not secure. I use a Intel wireless router that is secure. I have tested my Norton program, but it is not Norton that is blocking iTunes. What can I do?

In the course of your troubleshooting to date, have you checked through the following document?
iTunes: About the "A secure network connection could not be established" alert

I can not access the itunes store

I can not open the i tunes store

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I can not access the Itunes store. It will show me half of a progress bar and then diappear, and nothing comes up.

I have already tried uninstalling, and reinystalling everything with Itunes in the ordered specified by Apple Support, and yet still no change. I made sure it was allowed through Firefox, and everything checks out.....I'm stumped. My only other thought is...I am wondering if it has to do with me installing Spotify. Anyone have a clue?

I tried turning off my accelerators, and still no change. I also tried to repair I tunes....no change.......I can update my ipods and do EVERYTHING else.....I just cant access the store. I tried something else today...dont remember exactly what it was, lol...but I got a message that said Itunes wasnt connected to the internet...so at least I know what the problem is....I just wish I could fix it..............

I have a 64 bit Windows 7 laptop and can not access the itunes store.

No error, just sits there saying "accessing itunes store". Any ideas?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

About 1 year ago, I can not access the App Store. The message that appears is: "One Moment Please. Connecting to the iTunes Store. Loading ... I've tried all the aids presented in this and other forums and nothing solves. iTunes connects normaly...

About 1 year ago, I can not access the App Store. The message that appears is: "One Moment Please. Connecting to the iTunes Store. Loading ... " I've tried all the aids presented in this and other forums and nothing solves. iTunes connects normaly...

Your profile indicates your Mac is running v10.7.2
If that is correct, updating your system software may help.
Click Software Update from the Apple menu.
Restart your Mac after updates are installed then try the App Store.
If you can't update that way, there's a workaround.
Install the OS X Lion Update 10.7.5 (Client Combo)
Then restart your Mac and try the App Store.
messaged edited by: cs

Hi there, got 3 issues at once.... 1) can't download the latest itune version (it simply stops, not even an error message) 2) can't access the itune store and in order to fix this i need the latest version 3) one of my ipods isn't recognised by itune

Hi there, got 3 issues at once....
1) can't download the latest itune version onto my PC (it simply stops, not even an error message)
2) can't access the itune store and in order to fix this i need the latest version - catch 22!
3) one of my ipods isn't recognised by itune, nit sure if because of the earlier problems?
.... thanks
S.

Hello SAB7700,
This first article can help get iTunes successfully downloaded and updated, which should restore access to the iTunes Store.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Once iTunes is successfully updated, the following articles provides steps that can help get your iPod working in iTunes again and the iTunes Store functioning, should the update not resolve these issues
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

My iphone4s can not update the apps while it could download the apps. It shows that the update can not access to itune store.

My iphone4s can not update the apps while it could download the apps. It shows that the update can not access to itune store. I don't know how to deal with it...

Many people (including me) are having the same problem at present. There are other threads in the message board with the same complaint.
There is nothing you can do about it except wait for Apple to fix the problem.

I can't access the iTunes store on my newly build Windows 8 computer

I can't access the iTunes store from my computer. When I try it just hangs up with the "busy bar" are the top working away. I can download my stuff on my iPad or my iPod, but I do prefer using iTunes on my computer. I do have a Windows 7 machine, but it's my work computer and I'd rather not put iTunes on it. Any ideas? Anybody else having this issue? I use Norton 360 and have turned the firewal completely off, but still no joy.

Hi dear's
Here are some steps to resolve this issue:
1) Sign out of your iTunes Store account
2) Close iTunes
3) Restart your computer
4) Reset Cache*
*From iTunes, look at the top of the page and select "iTunes", choose "Preferences", then select "Advanced" and click "Reset Cache".

I can not access the Apple Store

I can not access the Apple Store. I enter my ID and my password and then I get taken to> EDIT PAYMENT INFORMATION asks where I enter the SECURITY CODE my CREDIT CARD. Digit security code, but I get the information that the code is wrong. I'm sure I'm typing the code correctly. On the last attempt I got the information I got in touch with the support of iTunes to complete the transaction.
I await your help.

Apple ID cannot be merged or transferred. If you change your e-mail address, you should do it in
https://appleid.apple.com
You can change the e-mail address associated with your Apple ID but not the Apple ID itself. Otherwise, you cannot update those apps, books and music bought using the old Apple ID.

I can't access the itunes store. I get a message referring to error (-54). Any suggestion? My itunes version is 11.1.3. thank youis

I can't access the itunes store. I get a message referring to error (-54). Any suggestion? My itunes version is 11.1.3. thank you.

I have the same problem on XP sp3. This is since the appearance of TuneUp. Again a so-called "useful" application.
Apple Programmers, please K.I.S.S. Keep It Simple and Stupid. I do not want to be suggest to do something, I don't want to be warned of this of that, Geniused or pinged... In the past, Itunes loaded on my pc in less than 10 seconds and it worked. Now, It blocks my computer and I can not buy music anymore !!!!! Apple programmers, you are working against your business !!!!!!!!!!!!!!! I want a LITE version !!!!
A very disappointed and disillusioned customer

New version of iTunes will not access the iTunes Store

I installed the latest upgrade 10.4.1 on my PC. It will not access the iTunes store. I have uninstalled iTunes and reinstalled several times. Does anyone know where to reinstall an earlier version of iTunes?

Try performing a System Restore to a date before Apple released the iTunes update. Go to http://windows.microsoft.com/en-US/windows-vista/What-is-System-Restore for more information.

I can't access the itunes store from my ipad mini after the iOS7 update

I can't access the itunes store from my ipad mini after updating the latest iOS7. Does anyone have answers to solving this?

Ive been through various threads on here.
There has been quite a few things said and some people are having luck with.
Reset all your settings works, but only once. when you shut down and open back up same problem.
Ive tried changing how my cookies respond, this doesnt work either.
My app store loads in a second, fastest its ever been.
Ive noticed that when your in settings and click on something eles it takes maybe a second or two before it changes to the next screen something thats never happened on 6
it seems very laggy and slow on somethings and super fast on others
Come on Apple get yer finger out and sort this out soon, its you thats loosing my cash as I cant buy any music!!!
I have an Ipad mini.

I can not access the itunes store on windows 7

Similar Messages

Maybe you are looking for