I can not access to my itune account

hi every body
recently I can not update my itune it gives me an error as this: (we cuold not complete your itune store request   an unknow error occurred (-50))
or it says itune could not connect to the itune store. the secure network connection was terminated unexpectedly
I check all the connections and they all were ok so what can do??
please help

Hello there, shimani.
The following Knowledge Base articles provide some great information for each of the issues you mention:
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/ts1583
Additionally the following has some in-depth steps for troubleshooting not being able to connect to iTunes:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

  • I updated from windows xp to windows 7 and can not get into my itunes account.  I get the notice that I am only allowed 5 devices and this isn't a new device just an updated one.  How do I get to my itunes?

    I updated from windows xp to windows 7 and can not get into my itunes account.  I get the notice that I am only allowed 5 devices and this isn't a new device just an updated one.  How do I get to my itunes?

    Take a look at Apple's document for authorizations -> iTunes Store: About authorization and deauthorization.
    You can deauthorize all computers from iTunes. All you have to do is click iTunes Store, click your account name in the upper right corner of iTunes, then deauthorize all.

  • How can I access my old iTunes account I I don't remember apple ID and password?password? login

    How can I access my old iTunes account I I don't remember apple ID and password?

    mamabobbette wrote:
    I'm trying to find out how to access my old i-tunes library if I'm unsure of what my log-in and password were from that time.
    Please explain further.
    You don't need an AppleID to access an iTunes library. An iTunes library is stored on your computer.
    Default location is /Music/iTunes/ folder.

  • HT4113 I forgot my Iphone 4's password and I want to reset it and now i can not access it trough Itunes or any computer.

    I forgot my Iphone 4's password and now i can not access it through Itunes or any other app, i want to reset it but i do not know how to, please help.

    See here: http://support.apple.com/kb/HT1212

  • Can not access Tiscali web mail account "undefined e-mails" message. This is after upgrading to version 5! Any solutions?

    Can not access Tiscali web mail account "undefined e-mails" message. This is after upgrading to version 5! Any solutions?

    Did it work in Firefox 4, or did you skip that version?

  • How can I access my old iTunes account?

    I had an iTunes account on my old windows computer.  I now have an iPad and want to access my old iTunes account.  How do I do this?

    mamabobbette wrote:
    I'm trying to find out how to access my old i-tunes library if I'm unsure of what my log-in and password were from that time.
    Please explain further.
    You don't need an AppleID to access an iTunes library. An iTunes library is stored on your computer.
    Default location is /Music/iTunes/ folder.

  • HT203167 I had a previous iTunes account with another email address.  Somehow when I bought a macbook Pro I created a new apple id and I can't access my old itunes account.  Can anyone help me with this?  Frustrated with myself.

    I had an itune account and library with lots of my music and purchased music.  I had it under another email address using Windows.  I purchased a MacBook pro and in my learning how to use it, being so different, I created another apple id and now I can't access my old account or purchases... Is there anything I can do to fix this... Ann

    If you have purchases on your iPod Shuffle that you want to sync back to iTunes, but are under the Apple ID you no longer have access to, you'll need to reset that account information. You can use this link to reset your password.
    https://iforgot.apple.com/
    If that doesn' work or help, you'll need to contact iTunes support and have them walk you through the process of resetting the older account information.  Once you know the email and password again, you can authorize your new computer and transfer any purchases from this account back to iTunes.
    For all non-iTunes purchased content, you'll need to the assistance of some sort of third party software that is not supported by Apple. See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
    https://discussions.apple.com/thread/2452022?start=0&tstart=0
    B-rock
    B-rock

  • How can I verify my iCloud account if I can not access the primary email account associated with my Apple ID?

    The email address I had set for my Apple ID when I had originally signed up was through my college.  I have been out of college now for a few years and the email account has been deleted. I was trying to set up iCloud on my iPad and iPhone but it says I need to access the account to verify through email.  I have tried to change my Apple ID email to my current email address but it tells me I can not do this either because that email is set up as my rescue email.  How can I change my primary email address for my Apple ID or get my iCloud verified in this situation I'm in?

    Go to http://appleid.apple.com and click 'Manage your account'. You will be able to change the non-Apple email address you use as a login. You will then need to log out and in again on all your devices.

  • I bought my IPad 2 from UAE and went to Egypt but I can not access all the iTunes content?

    Hello, I am a new user for apple, and I have just bought a new iPad2 from UAE, and returned back to my country Egypt, every thing is going ok except that when I acces the iTunes store, I do not have all the iTunes store contents, I only have "podcasts", "iTunes u", and "downloads", I don't have the music or the films, and when I try to access these services via an external link like e-mail, I get the message "your request can not be completed", so does any one know the reason?

    I cannot find "Other" devices. I found Apple Mobile Device under Universal Bus Controllers but cannot see "recovery mode" or any other status. I use Windows Vista.
    When I try to restart Apple Mobile Device Service I get the following message: "The Apple Mobile Device Service on Local Computer started then stopped. Some services stop automatically if they are not in use by other services or programs". What does this mean?
    During the last 48 hours I was able to see my iPad in iTunes only one time during many attemnpts to connect . I haven't been able to see it during the llast several attempts.
    Any suggestions? The standard suggestions have not worked: i.e. stop then start AMDS; tuurn off iPad and PC, then restart both and reconfrom iPad to PC; reload iTunes.

  • Can't access an old itunes account

    I reinstalled itunes but some of my songs won't play. They are associated with an old account. I don't remember the password. Since that email address no longer exists, I can't receive the password hint and my bday isn't accepted. How can I access old accounts that I no longer have the email address or passwords for via my new account? There's a lot of money tied up in those accounts!

    You don't need a contact email address to be able to change the password. You should be able to go to https://iforgot.apple.com/ and enter your birthday and answer a personal question, then you can enter a new password (and you should give add a valid email address).
    If you can't get this to work you will need to contact Support: go to http://www.apple.com/support/itunes/ - click on 'Other iTunes Store Features' in the list and then on 'Podcasts'. You will see a link to 'Express Lane', which will guide you eventually to some contact options.

  • Can not access audio books itunes via Mycloud

    I have no problem in Mac itunes selecting the MyCloud and everyone sharing the music.  However, I can not get the audio books to work.  I was able to use the MyClould as an external drive to offload large iTunes Libraries for users on the network. That work's. However, when I put the audio books into the Public Music file, or a folder with the aubiobooks into the Public Music Folder when I select MyCloud from the iTunes application and select audiobooks it says no audio books to select. How come this is not working? How do I get the audiobooks to share on the network as the music files do? Thanks

    It is generally not recommended to put media files in the "Public" folder even though the WD My Cloud User Manual recommend it. The reasons for not using the "Public" folder are discussed in the [FAQ] Twonky DLNA Media Server Setup & Use thread. It is advisable to read that thread to understand some of the quirks of the Twonky DLNA media server. Ensure your audiobooks are in a format that Twonky supports. This link has a general list of supported Twonky media file formats. Ensure your audiobooks are properly tagged (metadata). If they are not Twonky may not display them properly. If one is using MP3 formatted files they can use a free metadata tag editor like MP3Tag to edit the metadata for their audio files. Lastly if you have moved a large amount of media files to the WD My Cloud, it will take the device quite a bit of time, sometimes as long as 24 or more hours, to scan the media and update or build the Twonky media server database and the iTunes server database. If one continues to have trouble with the media files not being found, try rebuilding the media databases by selecting "Rebuild" under Settings -> Media -> DLNA Media Server -> DLNA Database and selecting "Rescan" under Settings -> Media -> iTunes-> iTunes Database. Rebuilding the database(s) may take a considerable amount of time.

  • Can i access the same Itunes account and playlist on multiple computers

    I would like to access the same I Tunes (library, play lists, etc.) on multiple computers...is this possible?

    Hello sdfarmer99,
    This can be done by setting up Home Sharing on the system with the library that you want to share.
    iTunes: Setting up Home Sharing on your computer
    http://support.apple.com/kb/HT4620
    Cheers,
    Allen

  • Gmail can not access or setup exchange account

    Hi,
    I have a new Sony Z3 tablet with Android 5.0.2. I can get my corporate exchange emails and calender infos when I use the buildin "Email"-app.
    Problem:
    When I try to setup a connection to the exchange server with the latest Gmail app I get an "Can't connect to server" (original message: "Verbindung zum Server kann nicht hergestellt werden").
    While Gmail on my Sony is not working I have no problems with Gmail on my Nexus 7 (Android 5.1).
    Any ideas?
    Thanx, Markus

    Unfortunately, I do not have any information regarding that. But I had the possibility to check this on a Samsung device (S5) and this model did not have the option to add an Exchange account either via Gmail. So I think it's a feature for Nexus phones or the one with Android vanilla.
    We have added support for Exchange ActiveSync via our preinstalled Email application which I can suggest that you use if you want to add an Exchange account.
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • I can not access one of my Apple ID accounts it is an older one and it uses and old email that has been deleted

    I can not access my apple id account. I was set up by an old email that is not in use anymore. How can I get reset that apple ID.

    Click here and ask the iTunes Store staff for assistance.
    (109002)

  • I have Windows 7 64 bit, I downloaded iTunes 10 64 bit but can not access the iTunes store.  I keep getting I do not have a secure connection, which I do.

    I have Windows 7 (64 bit) and iTunes 10.2.2.12.  I can access the web through Mozilla and Internet Explorer.  But, when I open iTunes I can not access either the iTunes Store or iTunes Help.  I keep getting a message that says the web connection is not secure.  I use a Intel wireless router that is secure.  I have tested my Norton program, but it is not Norton that is blocking iTunes.  What can I do?

    In the course of your troubleshooting to date, have you checked through the following document?
    iTunes: About the "A secure network connection could not be established" alert

Maybe you are looking for

  • Installer App bounces but doesn't open.

    Hey guys. So for my statistics class I have to use this program called JMP. There is a Mac version available from my school so I downloaded it and unzipped it accordingly. I thought I had it downloaded on my Mac, but somehow it disappeared. I was goi

  • Troubleshooting after reinstalling the software that came with my macbook

    Hi, I'm a new user of mac products and my macbook crashed refusing to start up (it would just turn on and keep loading till froze). I followed exactly the steps "Problem meet solution" in the little manual and had to use the Mac OS X Install Disk 1.

  • Installation problem with Adobe Reader X (10.1.4)

    I am attempting to Install Reader X--When I get to the "Agree to the License Agreement page, I can NOT "see" the "Accept Button" at the bottom of the page ( ?? I need to make smaller font / page size to fit my screen ?)--If I hit the enter key, I get

  • Irish (Gaeilge) Character preservation from MySQL

    (Sorry if this is the wrong forum..) I'm building a web application which uses the Irish language. This is my first time working on a java program that uses another language other than English so I need to teach my self about character encoding and c

  • Oh, oh! Not Again!!!! Rebuild Thumbnails Message...

    A few weeks back I began getting frequent Rebuild Thumbnail messages when I launched iPhoto. Eventually, despite the fact that I'd been faithfully rebuilding as instructed, the Last 12 Roll option began to malfunction via displaying rolls with incorr