I can not activate my new iphone.

I can not activate my new iphone. iTunes gives me the message "The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store." Should i contact with the telephone company or is something else?

OK, call AppleCare in the UK...no one else can help you...be prepared to give them the phone's IMEI number & SN. They can verify whether your phone is carrier locked or not. Tell them you asked for an unlocked iPhone, that there was no sim in the phone or carrier name on the box or receipt. They can fix this remotely, by unlocking your phone, if it is in fact carrier locked & you were given this phone by mistake.

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