I CAN NOT BELIEVE APPLE OFFERS NO PHONE CUSTOMER SERVICE FOR ITUNES USERS!
I have been unable to access my purchased music on my new computer (the old one crashed before I could back up my purchased itunes music). I clicked "check for purchases," and received one of several television shows I purchased and NONE of the dozons of songs and albums. When I clicked "check for purchases" again, a box came up that said "all purchases have been downloaded for this account." Does Apple really not allow you to recover your purchased music in this situation? Does Apple really put profits ahead of customer satisfaction to the extent that they've eliminated phone customer service for itunes altogether? Well, I know the answer to the second question from research is yes. How sad. But can anyone help me with the first Q? Is all my purchased music really gone permanently? Thanks. -Matt
Hi, Matt.
Apple's policy is clear: iTS purchases can be downloaded only once. It is your responsibility to make back-ups.
That being said, at their discretion they have made one-time exceptions to this policy. You can ask for an exception by submitting the form at the bottom of this page:
http://www.apple.com/support/itunes/store/backup/
Good Luck! But whatever the response from Apple, remember:
Your music is valuable - please back it up!
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iTunes Customer Service is an online service unless they feel they need to call you.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store -
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Are these the kind of thing you're looking for:
http://itunes.apple.com/us/app/lifepics/id323705153?mt=8
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Matt -
Can I have the number for customer service for itunes
can I have the number for itunes customer service
If you mean the iTunes Store, they have no phone support. Go here:
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If you have a problem with your rental then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film, click the arrow to the left of it, click the 'Report a Problem' button : -
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Do I need apple Tv to work Air Play?About AirPlay and Airplay Mirroring
AirPlay Mirroring requires a second-generation Apple TV or later, and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). For non-qualifying Macs you can try using Air Parrot.
Several Apple Articles Regarding AirPlay
Apple TV (2nd and 3rd gen)- How to use AirPlay Mirroring
How to set up and configure AirPort Express for AirPlay and iTunes
iTunes- Troubleshooting AirPlay and AirPlay Mirroring
iTunes- Using AirPlay
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I changed password but can not use new password on phone. Why?
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Settings > iTunes and App Store > tap on your Apple ID and then tap on Sign Out
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You should contact Apple Support to get it serviced, your device is still under warranty.
iPhone - Contact Support - Apple Support
Any error numbers or messages given when you try to restore? -
I can not activate my iphone after running the software for icloud account not remember, I wish abble to open my computer soon. My phone IMEI 013007007033970
Hi nguyen trong thang,
I apologize, I'm a bit unclear on the exact nature of your issue. If you are saying that you are having issues activating your iPhone, you may find the troubleshooting steps in the following article helpful:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/ts3424
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iphone 4s screen black but is still on. Tried reset, can not turn off Find my phone because i have a passcode
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I want to delete my old iPhone backup since I can not back up my new phone. Will I lose any pictures? Can you ever see what is actually on the cloud? Last, how do I delete the old iPhone back up. Thanks, been trying to do this for a long time.
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