I can not change plug in settings to "ask to activate", it is grayed out for all of them, what can I do?
Help please
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?
Separate Issue;
Your System Details shows;
Installed Plug-ins
Shockwave Flash 14.0 r0
Shockwave Flash 17.0 r0
Having more than one version of a program may cause issues.
Grab the uninstaller from here:
'''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]'''
'''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]'''
Then reinstall the latest version.
Flash Player '''Version 17.0.0.134<br>https://www.adobe.com/products/flashplayer/distribution3.html'''
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Hello:
I attempted to follow instructions given by a previous answer that addresses the same problem I have, but without success: Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me
Following Contact Customer Care did not lead me to chat option that I could spot. I'm sorry if I missed a link that is obvious to everyone but me. Maybe I just need that link pointed out to me more vigorously.
By the way, this link, What are my contact options? has a chat option, but it is grayed out (at least for me) so that's a dead end.
So, please explain to me (like I'm a bewildered child) how to get to chat support. I am unable to fill in logical gaps by myself. :-/
Thank you SO much. :-)
That's it for my question. The rest is just a boring account of how I struggled to get here. Which I include just in case an Adobe Staff Member would find my customer-experience worth noting.
I reached Shivangi Moitra (Adobe) [email protected] by sending feedback about the dead-end support loop that I encountered by following the steps here, at www.adobe.com/getsupport. Incidentally, I gave her a detailed description of my deactivation problem too. Shivangi responded by directing me to use the same link that goes in circles! To wit: "The first step for contacting us will be to start online [at www.adobe.com/getsupport]." Of course you notice that this is yet another dead-end circle in the customer support system.
If my email to Shivangi is a useful reference then here you go!
I am unable to get online or phone support from Adobe. I need to deactivate CS4 from a dead computer. Adobe online help is defective because it puts the user into an endless loop making it impossible for me to find a solution, and impossible to get support. Please remedy the defect and please call or email me to manually update Adobe's activation database. (Phone and email address redacted.)
I own a copy of CS4 that is marooned on dead computer. Consequently, I can not deactivate that copy. I know that a single license for Adobe CS4 only lets me install the application on two computers, of which I can only use the application on one computer at a time.
I need Adobe to manually deactivate my earliest CS4 installation from its servers so that I can activate CS4 again when my new computer dies so that my work flow is not interrupted by the unavoidable (meaning eventual) breakdown of my next computer.
1.) http://www.adobe.com/
2.) login to Adobe
3.) Don't search keyword "support" - worthless, instead go to . . .
4) adobe.com/getsupport which resolves to
5.) http://helpx.adobe.com/contact.html
6.) Pick 'Adobe Creative Suite'
7.) http://helpx.adobe.com/contact.html?step=STEA
8.) Pick 'Downloading-installing-setting-up'
9.) http://helpx.adobe.com/contact.html?step=STEA_downloading-installing-setting-up
10.) Pick 'Licensing-activation'
11.) http://helpx.adobe.com/contact.html?step=STEA_downloading-installing-setting-up_licensing- activation
12.) Pick 'Error: Sign in failed, activation limit, or maximum activation exceeded'
13.) http://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-starting. html
14.) Scroll to Error: 'Problems signing out or deactivating?'
15.) Click on link: Can't access your previous computer?
16.) OPENS THIS MESSAGE: Don't have access to the previous computer on which you installed the application? ***CONTACT US***. Be sure to have any purchase-related information ready.
17.) Click on the 'Contact us' link . . . infuriatingly returns you to the start of the loop
18.) http://helpx.adobe.com/contact.html SAME AS STEP 5
I have explored all the other branching available at helpsx.adobe.com . No other branching resolves the problem or gets me support. I explored branching specific to CS4, and branching not specific to CS4, and branching of any kind in search of a solution or support. There is no solution or support available online from Adobe for this problem.
I also called 1.800.642.3623 per https://forums.adobe.com/thread/1030438 which was of no use.
This page was of no use. http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
This 'Let us know how we're doing' form is my last hope.I have same issue: CS 5 on a dead computer. I was able to chat just now with Adobe. I still need to try this to see if I can do as she says.
Chat
Your case number: #######
Here's what we know about your issue so far. It relates to:
Other product or service change
Downloading, installing, setting up change
Licensing and activation change
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Rachana.
Rachana: Hello! Welcome to Adobe Customer Service.
Rachana: Hi Linda.
Linda : Hello Rachana
Rachana: How may I assist you today?
Linda In 2012 I purchased Adobe Creative Suite 5 to use in my retirement. I installed it only on my home computer as I had different software at work. Now my home computer has died. I cannot get it to start up. I have a new computer and want to install it on that computer. Can you please deactivate the dead software on my old computer so that I can install AND ACTIVATE it on the new one?
Rachana: I will check and help you with this.
Rachana: May I have the serial number for the product?
Linda : mastercollection # provided acrobat # provided
Rachana: Thank you.
Linda : there are also individual serial numbers for 4 other unidentified products on the back of the package discs came in. do you need those also?
Rachana: I have made the necessity changes to the software, you can go ahead and activate without any issues.
Linda: thank you Rachana -
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Thanks...Hi all,
Seems I'm going to get a call in the next few hours from an Apple support rep...
Assuming I do, and we get some kind of resolution, I'll post it here.
Convinced it's a specific appointment issue which is causing the error - I remember having something similar on a Nokia a few years back. Remember them?
Mark. -
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charges me for all color pages. It is getting expensive. Any suggestions?Window > Output > Separations Preview and then you need to select Separations from the dropdown at the top of the panel.
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viewer 2008 is the only thing i can find right now, i thought that might be the problem but i can not find a 2011 to download so i assumed they dont have it available yet.
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Can't use Find My Friends on iPhone due to Apple ID not being verified.
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Create a new Apple ID, use that and lose all the apps I've purhcased with it (a fairly substantial amount)
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Anyone else ran into this before?
I've tried accessing the mail through a mail application using the correct server information, and trying both the old 6 character password and the one I had to change it too after they updated the security guidelines - neither work.
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My Icloud is tuck on my old email adress. i can not retreive the password becaue when i request the email it doent get sent to thi adress. how can i change it sothat my icloud is on my new email. i cant login or out of icloud now.
To change the iCloud ID on your phone you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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Where can I change the font settings for the name of the month in iPhoto's calendar project?
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I do remember that I got some notice when I first tried to print the calendar about the default font having been changed, but I don't know how this could have happened, and I didn't know what impact that had on the calendar until it was delivered. I typically print about a dozen annual calendars but won't buy another until I've got a handle on this problem. For the most part, the rest of the calendar is okay.
As a P.S. is there anywhere where one can get a power user's manual, or instruction on iPhoto?
Message was edited by: KPAausFrankfort"Maximum" and "12" usually refer to compression (influencing image quality and jpeg file size in bytes); and as Curt wrote, dpi is meaningless for display by and viewing in web browsers. (It could be a different matter if you are uploading the jpeg files for someone to download from the web to print.)
What are the sequence of steps that you and your batch processing take from Bridge?
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I've got a new Apple ID but can not change anything on my phone, my old Apple ID is connected to icloud but is not letting me delete it without a password! But I do not know this password what can I do?
If the old ID is an earlier version of your new ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your new iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. You can now use your new password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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Can't change Airport Extreme settings using WPA2 Enterprise
I have a 4th Gen Airport Extreme Base Station that is running 7.6.1 firmware and I've updated the Airport Utility to 6.0 and OS X Server to 10.7.3
I use WPA2 Enterprise using the Radius Server set up from the Server admin tools in Lion Server. I am using my CA signed certificate for the server as my server-side cert. I can connect fine to the wireless network with all my idevices and my MacBook Pro, but whenever I use Airport Utility to amend settings of the Base Station e.g. Back to my Mac, I cannot make updates.
Whenever I click 'Update' I get the following error - 'Invalid value' The value for "Password" is invalid. When I click Review Settings, it takes me to the Shared Secret settings for the connection, but as far as I'm concerned this never needs to be known or changed.
Any ideas?I have the same problem.. Airport utility 6.0 on 4th gen airport extreme and server 10.7.4.
DNS, Radius and Open Directory.
Any update on Airport Util results in "'Invalid value' The value for "Password" is invalid"
Only work around I've found like above is to set network mode to "off" under wireless tab. Update Airport Utility ... then remove/add my base station in Server admin under 'radius' 'base stations' ..
Really very annoying because what I actually want to change is the WPA/WPA2 to WPA2 ONLY.
By default when the base station is added in 'server admin' it sets it as WPA/WPA2 and there is no option to change or control this in 'server admin'... so basically I can not change this option.
I thought maybe that 'invalid' characters (for the airport) where being used by server admin when it generates the 'shared secret' .. so have tried changing to a very simple shared secret in 'airport utility' ... but I still get the same error - "The value for "Password" is invalid"
I will try downgrading to 5.6 but this really is very annoying especially as its a fault that has been allowed to rollover into 10.7.4 !!!!
Sort it out Apple!
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