I can not complete the sync of my iphone with itunes on my computer

When I connect my iPhone to my computer (PC) with USB cable it opens the itunes store, finds my iPhone and begins the sync process. Then it starts transferring new purchases and updates to my apps and times out
Then I get the error message Attempting to copy to the disk "OS" failed. The device timed out.
I also get an error message with iTunes help diagnostics that says "Secure link to iTunes Store Failed"
Are these error messages because of my iPhone or iTunes or some obscure settings on my PC. This did not happen until I updated several apps, purchased a new book and purchased and downloaded the Sky Walk app on my phone.

That problem is covered here:
iPod touch: Hardware troubleshooting

Similar Messages

Can I save the songs on my iphone to itunes on my computer?

Help. My husband accidentally deleted my ENTIRE i-tunes library (yes from the music folder and then deleted it from trash)!!! He thought he was "helping" me.
I have many (but not all) of the songs saved on my iphone. Is there a way to save them into i-tunes?

to save your ipod songs to your computer do the following
1. connect ipod/iphone to the computer
2. Open the "My Computer" Folder
3. Select your device
4. After the (E:/) OR (F:/) in the address bar typ in E:/Ipod_control/music
5. Right click the folder, in a white black are (if the f00 folders are hidden)and select properties.
6.Click on hidden and apply then click on it again so theres no check on the box and click apply again
7. Select apply changes to this folder and subfolders
8. Once you have done this you should see alot of folders that begin with F and end in numbers select all the folders and right click them and choose Send to> My Documents
9. You may have to wait a while depending on how many songs and videos you havae
10. Once the folders are all in your documents you can now open itunes and select all the F folders in your documents and drag and drop them in your itunes library, wait a while and then you will have them on your itunes library and you can now disconnect the ipod/iphone

ITunes 12.0.1 now just "hangs" and does not complete the sync with my iPhone (iOS 6.1.6).

Hello all,
I've seen similar posts earlier in Apple discussions, but I haven't come across a definitive answer yet…So, let me ask again:
Up until 6-7 hours ago, iTunes 12.0.1 was working perfectly well including syncing with my iPhone (I use an oldie but a goodie and it suits my purposes, iOS 6.1.6, 3GS). Specifically iTunes now "hangs" and will not complete the syncing process with my iPhone. It get to "2 of 6" in the backing up process, and then the spinning beach ball appears. I keep my iTunes library on a separate external HD (USB).
Even if I only want to launch iTunes 12 to use it (and NOT sync), the application freezes.
In similar posted questions, "Linc Davis" has asked that the user run a diagnostic using the Terminal utility. I have done this, and I paste the results below.
Any help with this is appreciated!
System Version: OS X 10.8.5 (12F45)
Kernel Version: Darwin 12.5.0
Boot Mode: Normal
Model: MacBookPro6,2
USB
   USB Optical Mouse (KYE Systems Corp.)
System diagnostics
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes spin
User diagnostics
   2014-10-26 DiskAid crash
   2014-11-03 CalendarAgent crash
Kernel messages
   Nov 4 00:58:33   wl0: Roamed or switched channel, reason #2, bssid 4a:xx:xx:xx:xx:70 (note: I blocked these numbers out)
   Nov 4 09:11:52   SIOCPROTODETACH_IN6: utun0 error=6
   Nov 4 09:26:03   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   --- last message repeated 5 times ---
   Nov 5 00:53:48   IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,464)->(2,668).
   Nov 5 00:58:25   IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,444)->(2,644).
   Nov 5 02:48:38   IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,440)->(2,640).
   Nov 5 02:48:38   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   --- last message repeated 1 time ---
   Nov 5 02:51:16   IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,420)->(2,620).
   Nov 5 08:10:45   SIOCPROTODETACH_IN6: utun0 error=6
   Nov 5 08:26:07   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   Nov 5 10:09:50   smb_ntstatus_error_to_errno: Couldn't map ntstatus (0xc0020050) to errno returning EIO
   Nov 5 12:43:34   SIOCPROTODETACH_IN6: utun1 error=6
   Nov 5 12:46:11   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   Nov 5 16:55:00   SIOCPROTODETACH_IN6: utun1 error=6
   Nov 5 21:51:41   IOAudioStream[0xffffff8010256400]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,418)->(2,618).
   Nov 5 21:52:04   IOAudioStream[0xffffff8010256400]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,658)->(2,858).
   Nov 5 21:53:44   IOAudioStream[0xffffff801567f000]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,478)->(2,678).
   Nov 5 21:54:28   IOAudioStream[0xffffff801567f000]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,458)->(2,658).
   Nov 5 22:00:05   SIOCPROTODETACH_IN6: utun1 error=6
   Nov 5 22:08:48   IOAudioStream[0xffffff80180a4200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,40c)->(2,60c).
   Nov 5 22:31:57   SIOCPROTODETACH_IN6: utun1 error=6
   Nov 5 23:01:19   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   Nov 6 00:01:42   SIOCPROTODETACH_IN6: utun0 error=6
Loaded extrinsic kernel extensions
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Extrinsic daemons
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   Library/LaunchAgents/com.divx.agent.postinstall.plist
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   /System/Library/Extensions/WDUSBHPDriver.kext
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   /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
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   /Library/Internet Plug-Ins/DivXBrowserPlugin.plugin
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   /Library/Internet Plug-Ins/Flash Player.plugin
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   /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
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   /Library/Internet Plug-Ins/iPhotoPhotocast.plugin
    (com.apple.plugin.iPhotoPhotocast)
   /Library/Internet Plug-Ins/JavaAppletPlugin.plugin
    (com.apple.java.JavaAppletPlugin)
   /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
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   /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
    (com.microsoft.sharepoint.webkitplugin)
   /Library/Internet Plug-Ins/Silverlight.plugin
    (com.microsoft.SilverlightPlugin)
   /Library/Internet Plug-Ins/SonyOnlineMediaEngine.bundle
    (com.sony.sonyonlinemediaengine)
   /Library/Internet Plug-Ins/TVUPlugin.webplugin
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   /Library/PreferencePanes/Flash Player.prefPane
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   /Library/PreferencePanes/Flip4Mac WMV.prefPane
    (net.telestream.wmv.prefpane)
   /Library/PreferencePanes/RapportPreferences.prefPane
    (com.trusteer.RapportPreferences)
   /Library/QuickTime/Flip4Mac WMV Advanced.component
    (net.telestream.wmv.advanced)
   /Library/QuickTime/Flip4Mac WMV Export.component
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   /Library/QuickTime/Flip4Mac WMV Import.component
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   /Library/Spotlight/GBSpotlightImporter.mdimporter
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   Library/Address Book Plug-Ins/SkypeABDialer.bundle
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Extrinsic shared libraries
   /usr/lib/libgutenprint.2.dylib
   /usr/lib/sqlite/libtclsqlite3.0.dylib
Global login items
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User login items
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Safari extensions
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Restricted user files: 21
Font problems: 40
Bad plists
   Library/Preferences/com.apple.iphotomosaic.plist
Desktop file count: 25
Elapsed time (s): 75

Dear Linc,
Thanks, once again, for repeating yourself by sending me the message above (a message you have sent to MANY users with this problem)!
However, you give me this great opportunity to say two things: 1) YAHOO! I fixed the problem, and 2) I want to share how I did so because I hope it helps others.
With the help of reading info at this website http://osxdaily.com/2011/09/22/fix-the-itunes-library-itl-cannot-be-read-version -error-when-downgrading-itunes/, I followed this procedure:
1) I deleted the iTunes 12.0.1 app from my computer
2) In addition, in reading related details at the website above (i.e., by clicking on links on the page AND scrolling to the very bottom to view links to related articles), in my iTunes library folder, I changed MY CURRENT "iTunes Library.itl" to "iTunes Library.old", as the website advises. The current .itl file was the one being used by the iTunes app I had just deleted from my computer.
3) I went to the "Previous iTunes Libraries" folder and dragged a copy of the second-most recent .itl file to my desktop (for me, this file was "iTunes Library 2014-07-23.itl").
4) I re-named it to "iTunes Library.itl"
5) I then dragged a copy of the file in step #4 to my iTunes folder (the folder in which you now also have the "iTunes Library.old" file).
6) I closed all remaining apps on my computer that were opened and I restarted it.
7) Now, you don't have any iTunes app on your computer, so I downloaded a .dmg of iTunes 12.0.1.26 and installed the app (for example, you can download from here: http://www.macupdate.com/app/mac/5661/apple-itunes.
8) Once installed, I opened iTunes and immediately I got the dialogue box, "updating iTunes library" -- THIS TOOK FOREVER AS I HAVE CLOSE TO 1,000 SONGS + OTHER ITEMS IN MY LIBRARY!
9) I patiently waited until the library update completed, but it DID COMPLETE.
10) Viola! iTunes 12 is not "hanging" (or freezing) any longer. I can navigate around the application.
CAVEATS:
1) Before I first deleted "the corrupted" iTunes 12, I was able to open the Preferences panel, go to "Devices", and check the box that stops the app from syncing with my iPhone. This setting seemed to carry over; thus, I have not tried to sync yet…WISH ME LUCK!
2) After going through steps 1-10 above, I didn't immediately have Internet Radio available in the application (i.e., I didn't see it), but it is now showing up and it works! I just had to wait for a few minutes...
3) I also use iTunes Match, but I haven't turned it on yet in the newly installed app. On the iTunes Match page, it says, "Add this computer" or "No thanks". So, the app is behaving as if I'm just beginning to use iTunes Match for the first time. Later, I will click on "Add this computer", and I hope it goes smoothly!
4) This isn't a caveat, but I think I should say: my iTunes library is on an external USB HD (I have to say THANK GOD for that). Obviously, this has implications for doing steps 2 to 5 above. The newly installed iTunes 12 app had no trouble in finding where my library is (I had it set up this way back when I was using iTunes 10).
5) One last piece of advice: Make sure that when you plug your iPhone into any other computer only to re-charge but the iTunes app on that computer wants to sync with your phone, you DON'T let it sync. First, you should go to Preferences in the iTunes app and click on "Devices". Then check the box that says, "Prevent iPods, iPhones,…….from syncing automatically." After that, you would be able to plug in your iPhone to another computer to re-charge it.
FINALLY: I THANK EVERYONE WHO WAS WILLING TO SUGGEST SOLUTIONS TO ME REGARDING THIS PROBLEM! I see that MANY users are having this difficulty, so I thought it would be fair for me to share how I resolved the issue -- my iTunes is running fine now...

Finder can not complete the operasjonen because some information in «Firefox.app» could not be read or be written (malfunction code -36)

Upon downloading firefox 3.6.16 it suddenly stop loading and provides this explanation:
Finder can not complete the operasjonen because some information in «Firefox.app» could not be read or be written (malfunction code -36)
What do I have to to come around this ?
brgds
J.Bakke

Aint you quick to jump to conslusions? So becasue one thing isn't working of the hundreds of things I donwloaded doesnt work, my drivers are broken?
Ok then, let me download some other things to make sure
Minecraft: it worked ✓
Firefox: it worked✓
Synthesia: it worked✓
iExplorer: it worked✓
Pencil: it worked✓
Flash: it worked✓
Synfig was made in 2006, so it's not unlikely that it might not work for some people. By 'some people', I mean me. I was just asking if it was something on my side, but if that's all you got, I think it's highly unlikely that it's my fault. I don't even want it anymore, I got Flash Professional. I was just wondering. I could have sworn you used to write more detailed answers before jumping striaght to conclusions. 'Did this happen to you on anything else?' or maybe even 'Why don't you complain to them?' would have been fine.

TS3297 I comment the app on itunes but I can not complete the purchase of the app ask you just how I can do better

I comment the app on itunes but I can not complete the purchase of the app ask you just how I can do better

So you want to use the app in a different account than you bought it with. If that is the case you need to contact the Mac App Store support. You will find the link for that in the Mac App Store by clicking Featured - Under Quick Links you will see the Support link. Follow that for help.

When I sync my phone it gets to step 6 the does not complete the sync i get a message that says itunes has stopped working and needs to close anyone else have this issue

When I sync my phone it gets to step 6 the does not complete the sync i get a message that says itunes has stopped working and needs to close anyone else have this issue

The same problem here!... My itunes stucks on "preparing to sync" when sync my ipad 2, and stucks on iphone 4 calendar sync...
Any solution?? Need help, please!!
Macbook pro 13 i7
Iphone 4
Ipad 2
Thanks!!!

Every time I sync my iPhone with iPhoto I end up getting duplicate photos on my iPhone. The other problem is that I can not delete the dups on my iPhone. Does anyone have an answer to this problem?

Every time I sync my iPhone with iPhoto I end up getting duplicate photos on my iPhone. The other problem is that I can not delete the dups on my iPhone. Does anyone have an answer to this problem?

Mike whether I create a folder within the Pictures Folder that iTunes uses to sync photographs or just copy them into the main folder the result is the same, I end up with Photo Library plus another album containing an identical set of pictures as contained in Photo Library.
The User Manual for iOS5 states ...
You can create, rename, and delete albums on iPhone to help you organize your photos and videos.
Create a album: When viewing albums, tap Edit, then tap Add. Select photos to add to the new album, then tap Done. Note: Albums created on iPhone aren’t synced back to your computer.
Rename an album Tap Edit, then select an album.
Rearrange albums Tap Edit, then drag up or down.
Delete an album Tap Edit, then tap the delete sign.
Yes I can Add a new Album, but cannot delete an album already created. The delete sign does not appear.
In iTunes the only folder that I can see listed is the man one into which iTunes stores pictures, which I have named iPhone Photos.
When I look on my PC this iPhone Photos folder contains another folder named iPod Photo Cache and a multitude of folders created by iTunes, the named F00, F01,F02 etc etc. and a Photo Database file.
Now whether I create a seperate folder within iPhone Photos to store my favourite photos in, or just copy them all into the iPhone Photos folder without being encased within another folder, or create a folder inside the iPod Photo Cache folder the result is the same ...
I end up with Photo Library plus another album containing an identical set of pictures as contained in Photo Library.
I am going around in ever decreasing circles here and getting nowhere fast!!

HT4061 I just bought a new iPad min and it will not complete the initial up its been hooked up to me computer 2 days no results how can i send a photo of what it is doing apple almost complete white bar but won't go 100% ?

I just bought a new iPad min and it will not complete the initial up its been hooked up to me computer 2 days no results how can i send a photo of what it is doing apple almost complete white bar but won't go 100% ?

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

HT1386 why i can not see the sync icon on the left corner side?

Dear all
i am trying to sync my iphone but i can not see the sync icon on the left corner side ?
although i could see that before.
thanks
m.tamiz

No app I'm afraid.
These problems can be multifactorial but often are network related.
You have enabled Home Sharing on all devices?

HT1349 before i do updates for my iphone(to 5.0.1) i close my SIM card, i can not complete the update proccess becouse SIM is closed also i can not activate iPhone becous the SIM must be opened. when i try to open it , the networks does not appear (no se

before i do updates for my iphone (to 5.0.1) i close my SIM card, i can not complete the update proccess becouse SIM is closed also i can not activate iPhone becouse the SIM must be opened. when i try to open it , the networks does not appear (no service).

Its a serious problem and many people are facing the same issue on both locked and factory unlocked phones.
I wonder when Apple will address to this issue. After all it is losing all its reputation!
See this thread, many users are encountering the same issue:
https://discussions.apple.com/thread/3425746?start=75&tstart=0
I believe its a software issue and could be solved asap Apple fixes it!

HT1386 My iPhone 4S will not complete the sync process with iTunes. The sync process will not complete Step 3 of 6 (Preparing to Sync).

My iPhone 4S will not complete the sync process with iTunes. It hangs up on Step 3 of 6 (preparing to sync). Prior to trying to sync the iPhone I updated iTunes. Any suggestions?

I've already tried unplugging the iPhone and restarting my computer - twice.

I TRY TO DOWNLOAD THE LAST VERSION OF QUICKTIME BUT A MESSAGE ERROR SAYS : CAN NOT REPLACE THE OLDER VERSION 7.6.2 INSTALLED IN MY COMPUTER

I have beeing trying to upgrade my old version of Quicktime 7.6.2 to the newer one.
Unfortunatly, at the end of the downloading process, I got an error message: The Older Version of Bonjour can not be removed. Please contact your technical support. I have no idea what is Bonjour??? Except it is French for good morning. I tried to delete the program with the add/remove programs, but I got a new error message who says: Another installation is already in progress, complete that installation before. It is crazy because I can not complete the installation until I delete the Bonjour program. And when I stopped the installation of Quicktime to try to delete or repair the program, I got a message: The feature you are trying to use is on a Network resource who is unavalaible????? I am ready to give up. HELP!!

Get more information about your computer. Go to the Apple in the upper left corner of any window, then "About This Mac". Write down what it says about "version"and report that here. Now continue to "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present).
You have an Intel Mac so you can upgrade to Snow Leopard, but using the information from the Get Information step above check the system requirements first:
Snow Leopard 10.6 Technical Requirements - http://support.apple.com/kb/SP575
You can buy Snow Leopard at:
Snow Leopard disc source - http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
After installing run the updater to 10.6.8, then upgrade iTunes.
Jan. 2014 post by Kappy on doing all this: https://discussions.apple.com/message/24599931

My itunes apps are not doing the sync into my iphone

My itunes apps are not doing the sync into my iphone, what can i do?

last time i sync my phone, i use to be able to sync my apps from itunes now the only thing i can do to get apps is through the phone, any helps?
i already tried restoring my iphone as well as reinstalling itunes, didnt help

I bought Max Payne but i can not install the game on my IPhone 3GS

I I bought Max Payne but i can not install the game on my IPhone 3GS. I already deleted all the apps in my Iphone and tried to install Max Payne but for some reason when the game is near the end of the installation it always fails. Can someone help me??

"Reset" as in Erase all Content and Settings"?
Yes
"Did you try dowloading the app to iTunes on your computer and syncing it to your phone"
Yes
"We need the exact error message, including number if any, in order to help."
I tried do install the game again. The message says that the installation failed.

I can not play the songs on my iphone 4s, the more they have been transferred to the cell, help please

I can not play the songs on my iphone 4s, the more they have been transferred to the cell, help please

Connect your iPod to your computer. When you get the message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. When your iPod appears in iTunes enable it for disk use, this is required for most if not all the utilities listed below so they can access the files: Using your iPod as a storage drive
The transfer of non iTMS content such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. This is just a selection, have a look at the web pages and documentation, they are generally quite straightforward, just check for one that soecifically state they work with the iPod shufle. You can also read reviews of some of them here: Wired News - Rescue Your Stranded Tunes
YamiPod Mac and Windows Versions
iGadget Windows Only
iPod Access Mac and Windows Versions
Music Rescue Mac & Windows
iPodCopy Mac and Windows Versions
TuneJack Windows Only
iPod2PC Windows Only
There is also manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows. The procedure is a bit involved and was written long before iTunes 7 and Windows Vista so it requires a little adaptation as the iPod preferences are no longer in the location mention for instance but if you're interested it's posted in this thread: MacMuse - iPod to iTunes

I can not complete the sync of my iphone with itunes on my computer

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