I can not copy and paste from My E-Bay adds. Please help

I need to copy and paste add's from and to E-Bay. Firefox wont let me and says I need to go into profile directory. then user.js. ect ect. I can not figure out how to gt to Profile directory, much less user.js Please help me do this. Diana

Hi lori2616,
Thank you for your question. It sounds like there might be an issue with the clipboard, but I do not know exactly what might be preventing this. Did you make any recent changes to the Firefox configuration?
If not please consider a Firefox Refresh. [[Recovering important data from an old profile]]
The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
'''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information.
To Refresh Firefox:
# Open the Troubleshooting Information page using one of these methods:
#*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open.
#*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page.
#At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
#Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
#Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you.

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