I can not download my files from the cloud

i cannot download or update any of my programs...i also cannot downlaod any of my files from the cloud it shows im still taking up like 30% of my memory but and i can see my files names but no thumbnail pics. and when i try to download them it keeps saying error...any help?? i hope i didnt lose my files.

I am having the exact same problem.
I can upload and sync files (so it seems) but I can not send links to download any files on the cloud.
This is the window I recieve everytime I click on a file to view...

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This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
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Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
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I can not download my files from the cloud

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