I can not find my serial number to upload my illustrator since my computer has been wiped clean

I am a new office worker and the person before me had Adobe Illustrator and had saved some documents using that. They wiped my computer clean and I when I tried to load the program I realized I do not or can't find the serial numbers. I still have the sleeve the disc was in but there is nothing on that. The box has a series of letters and numbers but the letters won't enter into the screen asking for the serial number.
Thanks for any help you can give me.

if the program was registered with adobe and you know the account used, you can check on adobe.com, https://www.adobe.com/account.html
otherwise, you will need to contact someone that knows where to retrieve that serial number.

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