I can not get any sound on my laptop. the volume settings are on but no sound will play? help

I can not hear anything but the picture plays fine.

HI. =)
All you have to do is update your sound/audio driver. (especialy if you just got a BIOS update, if you haven't, just proceed)
first, make sure  nothin's attached to your laptop.
go to hp.com -> support & drivers -  drivers & software -  (put in your product name/number - you can find that at the bottom of your laptop) -  at the drop down, select widows 64 bit (mostly)  then hit next - at step 2, 'SELECT A DOWNLOAD', choose driver - audio - click the first blue link and hit save - after saving, your laptop will prompt you to run it. hit run.
then your laptop will reset, and it should produce sound.
**your kudos will be appreciated.

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    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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