I can not get my account to work

Question

My account as been working for some time now and now for the past 2weeks it's not I've change my email address and reset every think and still not working every time I try and download the free stuff it keeps wanting my account ie bank account detail when I put information in it won't except it please can some one help me I don't know what to do

Answer 1

Hello Susan,
Welcome to the Apple Support Communities. The following article will assist with changing the payment information for the Apple ID. The following article will assist with that process. Also check to see if you are up to date on your iPad (Settings > General > Software Update).
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Changing your account information using an iOS device:
Tap Settings on the Home screen.
Tap iTunes & App Stores.
Tap on your Apple ID. (If you are not signed in, enter your Apple ID and password, and tap Sign In.)
Tap View Apple ID.
Enter your Apple ID password.
To update your email address, follow these instructions:
In the Edit section, tap the Apple ID field.
Tap the Apple ID field.
Enter the email address that you would like to be your Apple ID.
Tap the Done button.
To update your name, billing address, or payment information, follow these instructions:
In the Edit section, tap Payment Information. (you can set it to none)
Update the information that you want to change.
Tap the Done button when finished.
Regards,
-Norm G.