I can not get passed the security questions when I try to make a purchase. I don't have a reset security questions icon

How do I bypass the security questions to purchase with itunes. I never answered them in the first place. I don't have a reset security questions at the bottom of the page either

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107469)

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HT201407 Can not get passed the screen where it asks me for Apple ID and password

Dear Apple,
My father and I recently switched our phones because he needed a better phone for business. I now restored the phone and i can not get passed the screen where i need his Apple ID and Passcode. The problem with this is that it would be easy if i knew the Apple ID and password, but my father does not remember any sort of info about his Apple ID or password! Please help me ASAP! Thank you so much for taking the time out of your day for me.
Sincerely, Paresh
<Personal Information Removed by Host>

Do not post your personal information on a public thread - not a good idea.
If your father does not remember his Apple ID that he set up iCloud and Find My iPhone with, have him go to: FORGOT APPLE ID to retrieve the Apple ID.
Then follow the prompts to reset the password.
If he doesn't remember the answers to the Security Questions, contact Apple Support to have them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Once you know the Apple ID and the password, you will be able to proceed.
Cheers,
GB

I keep getting the message to contact the iTunes store when I try to make a purchase. Why does this always happen?

I keep getting the message to contact iTunes support when I try to make a purchase, and I can't log in to see my purchase history. I also think that when I get this error message, my account is still getting billed. How do I fix this problem?

Gramma56 wrote:
... How do I fix this problem?
Contact iTunes Support as requested...
http://www.apple.com/support/itunes/contact.html

I used the wrong password for my belkin wifi. Now that I know the correct password I can not get pass the unable to connect or join message. I have turned off all the options such as wifi and join and also put my touch to sleep.. but nothing seems to work

I used the wrong password to join my new belkin wifi. Now that I have the correct password, I can not get the to the join screen with the space to type in the password. I continue to get the unable to join message. I have put the touch to sleep and I have turned on and off the wifi and join options on the Network screen page. Does anyone know how to get pass this block of the wrong password to a new page that will allow me to type in the correct password. I see there is a option that asks if I want to reset the network settings.. is that what I should do? and what does it erase when I do that? Thanks for any input anyone has.

Yes. Reset network settings. Head to Settings -> General -> Reset and tap Reset Network Settings.
B-rock

I can't get into the itunes store. Computer says change compatibility mode. I don't have compatibility mode tab.

I can't get into the itunes store. Computer is saying to change compatibility mode. I followed the directions to do this, but I do not have a compatibility mode tab. Any ideas on what to do. Does this have anything to do with Google Chrome and Explore, maybe?

Were you connecting regulary up until a week ago? I have noticed that I have gotten a lot of those messages tonight. May the iTune site is very busy? (a lot of iTunes cards given out today)
I closed iTunes and then re-opened and it helped. My connections have been intermittent at best tonight.

I have up graded to a 4s and can't get passed the set up when connecting to IT tunes to activate- it keeps saying this 'Apple device hasn't been started '- help please

I have just upgraded to a 4S and having trouble on set up. I get to the point that asks for connection to IT tunes and a message appears on my computer saying 'this apple devise hasn't been started' . I have checked that my SIM has been swapped with O2. Help please.

It sounds like you might be on a Windows computer and the Apple Mobile Device Service isn't running. Check this support document with help for that error. http://support.apple.com/kb/ts1567

HT1937 it keeps saying i can't connect to the iTunes store when i try to make an in app purchase

title says it all. I try to purchase 10$ gems in the game clash of clans with 10$ credits on my itunes account and it keeps saying contact support and then it says cant connect to the iTunes store

Hi Williamo18,
Welcome to the Apple Support Communities!
I know it is frustrating when you cannot connect to the iTunes Store. In this situation I would recommend the steps in the attached article to help you resolve this.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a great day,
Joe

TS1368 A message says can not conect to the iTunes Store when trying to download and making purchases inside games. How do I fix this?

I'm playing clash of the clans and I'm not able to download gems. It keeps saying unable to connect to iTunes whenever I press buy....

Hey there Aliship,
It sounds like you are unable to purchase in game items. I would check the Passcode Restrictions to see if in app purchases have been disabled. I would use this article to help you check that:
iOS: Understanding Restrictions (parental controls)
http://support.apple.com/kb/ht4213
Thank you for using Apple Support Communities.
Cheers,
Sterling

HT204364 Hi, I have managed to make a calendar in iphoto but when I try and make a card I don't have any photos to drag and drop! I have tried opening an album but when I click on make a card the area which should have the photos in it is blank! Please

Hi,
I am trying to make a photocard in iphoto '09 but when I open an album and then click on card the area where the photos to drag and drop should be is blank. I have managed to make a calender (which has the photos there to use) and can't work out what I am doing wrong. Please can someone help? Thank you

Put the photos in an album, open the album and select all, go to the create button and select card - to add more photos to the project drag them ot the card project in the source pane on the left
LN

HT4623 Can not get pass Term and Conditions page after upgrade?

Can not get pass the Terms and Conditions page after upgrade?

Restart your phone and if that doesn't help, reboot the device.
Restart the iPhone by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reboot the iPhone by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the phone start up.

I have updated my iphone 5s to iOS8 but it has my old icloud account, how can i change the icloud email address as i can not get passed this page?? please help :-(

i have updated my iphone 5s to iOS8 but it has my old icloud account, how can i change the icloud email address as i can not get passed this page??
I do not know the log in details and no longer have that icloud email address !!
please help :-(

That's Activation Lock. You will need to remember the Apple ID and password you used to set up the phone.
If you can't remember them, you can go to iforgot.apple.com to try to recover the information.
If you are the original owner of the phone & have proof of purchase, you can try calling Apple to see if they can assist also.
~Lyssa

I can't get pass the apple, I can't get pass the apple

Hello I just reseted my iphone 5c and when i load it up it can't get pass the apple.

If your answers aren't being accepted then do you have a rescue email address (which is not the same thing as an alternate email address) on your account so that you can get them reset ? If you do then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

After upgrading to Mountain Lion, I repurchased Garageband and I can't get passed the complete installation. I don't seem to have the "com.apple.garageband.plist" file that has been a common solution. Any suggestions?

After upgrading to Mountain Lion, I repurchased Garageband and I can't get passed the complete installation. I've read through several posts that all reference the "com.apple.garageband.plist" solution. I don't seem to have the referenced .plist. Any solutions or suggestions?

Did you upgrade from SnowLeopard?
I can't get passed the complete installation
What exactly is happening? Is GarageBand trying to download over and over again?
all reference the "com.apple.garageband.plist" solution. I don't seem to have the referenced .plist.
The property list stores your preferences, but also the settings from the last run of the application. If that file is corrupted in some way, you might see third behaviour.
You must have this file, for it will be recreated automatically, if it is missing, or you have a permissions problem with your user library.
Perhaps you did look in he wrong place.
in MacOS 10.7. or later the User Library is hidden. To find the Preferences Files use the Finder's "Go" menu:
Quit GarageBand, if it is running.
Click onto you Desktop to bring the Finder forward.
In the Finder Menu press "Go" and hold down the "option/alt" key, until your user library appears in the drop-down menu
Select "Library" and in the Finder window that opens navigate to the "Prederences" folder; move com.apple.garageband.plist to the Desktop.
Log off and on again (don't skip that step!). Retry GarageBand and see if it GarageBand is now downloading the missing content properly.
If that does not fix the problem, post back and explain in more detail what the download problem is.
Why did you "repurchase" GarageBand? If you already owned GarageBand '11, it should be unnecessary.
Regards
Léonie

How do I find out who my iPhone 4S is locked to? I can't get passed the activation screen.

How do I find out who my iPhone 4S is locked to? I can't get passed the activation screen.

How can you not know this? Where did you get the phone?
Ask whoever you bought it from or call AppleCare and give them the serial number.

HT1918 I'm having trouble viewing my account in iTunes, I'm signed in but can't get passed the next login window - any ideas?

I'm having trouble viewing my account in iTunes, I'm signed in but can't get passed the next login window - any ideas?

carolinechx wrote:
i know the description may be a little bit too confusing
Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read.

I can not get passed the security questions when I try to make a purchase. I don't have a reset security questions icon

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