I can not hear any voice from the ear piece with my new Iphone 5. I don't know why.

I just used the new iphone 5 for one week. Now, I found I can not hear anything from the ear piece. The speaker is ok, but it dose not work on the earpiece.
I use it very carefully, I even use a good case for it.
I don't know why!!!!!

Did you remove the plastic protector that came on the front of the device?
Is there a screen protector or case blocking the speaker on the device?

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