I can not hear audio when preview a clip, but after producing the project, the audio is fine

as the title, i installed Captivate and use Text to speech features. after editing the slide and converting the transcript into audio, i click the play button at the bottom of timeline, i hear nothing. but when its produced, the audio works......
so weird

Hello,
Please check the Audio Icon, on the bottom left of the Timeline:
Is the Audio not muted, as in this screenshot? Often one overlooks the most obvious things.
Lilybiri

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