I can not install the creative cloud on my desk

I have a macbook pro with IOS Yosemite and will not let me install the creative cloud on the desktop. I have proven repeatedly , but I get no result.

Hi Lisssitzky,
Permissions often become corrupted when upgrading the Mac OS to Yosemite. Have you tried installing from a newly created admin account or the root user account?
-Dave

Similar Messages

  • I can not install the creative cloud. It stopped by the installation

    Can you please help me?

    Without proper system information and other technical details plus a better explanation of the problem liek at which point it fails/ stops, what errors there are etc. nobody can say anything.
    Mylenium

  • Can i install creative cloud in both mac and PC? up to how many computers can i install the creative cloud?

    Hiya, i am new to the latest version of creative cloud. Wonder if i can install creative cloud in both mac and PC? And up to how many computers can i install the creative cloud? If I am going to graduate in a few months time, can I still use student discount to purchase the one year package and pay it off in one go? Thanks! !

    Sure , you can install on both Mac as well as PC .
    Max activation allowed = 2 computers.
    Student discounted price will be valid for one year.
    Later you can purchase with different Adobe ID , with valid proof of eligibility .
    Once you had purchased yearly prepaid subscription , it will not expire for another one whole year , whether you are still student or finished graduation. It will expire after year.

  • I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

    I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

    The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
    Licenses and terms of use | Adobe
    You may also not purchase an Education version for someone, they must do that for themself... if they qualify
    Adobe Education... Start here https://creative.adobe.com/join/edu
    Education Plan https://creative.adobe.com/plans?plan=edu
    One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
    http://www.adobe.com/products/creativecloud/students.edu.html
    http://www.adobe.com/education/students/student-eligibility-guide.edu.html
    ID Proof http://www.adobe.com/store/au_edu/academic_id.html
    I do not  know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

  • I can't install the Creative Cloud Setup exe

    Hi
    I can't install the Creative Cloud Setup exe - it crashes my windows 8.1 machine. What to do?

    uninstall anything cc that's installed, clean and retry following the steps here, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Can i install the creative cloud on 2 computers?

    Can I install the creative cloud on 2 desktop computers?

    Hi,
    You can activate Creative Cloud on 2 machine using the same license.
    Regards,
    Sheena

  • Can I install the creative cloud on multiple machines but not use it or pay until activate it

    I would like to install the Creative Cloud software on several machines now but not use it or pay for it on all the machines until the person using that machines needs it then they can pay to activate it.  Is it okay to have the software installed on lots of machines but not activated?

    Hi There,
    If the software is installed on the machine and it is not activated, you would not be able to use it once the trial is expired after 30 days.
    Whenever, you wish to use it, you can buy it and can start using it.
    Thanks,
    Atul Saini

  • I can't install the Creative Cloud app for desktop...

    I've tried several times to install the creative cloud app (or any other app for that matter), I can download it but it won't install.  I'm using windows 7.  This is the message I get ...
    I've been to the customer support website and followed the instructions for minimising start up apps and anti virus software - no luck!  I've just signed up for cloud membership and I'm losing my patience with this, could someone at Adobe please help.
    Many thanks

    Mrw2020 please try the steps listed at http://forums.adobe.com/message/5834539#5834539 where this topic has been discussed.

  • I keep getting error code 204 and can't install the creative cloud. Need Help!?!

    I am currently trying to install the Creative Cloud but error: 204 keeps popping up stating 'There seems to be a problem accessing a critical file/directory during download...'
    Can anyone help me?
    Thanks

    So, padraig, five weeks later, have you had any luck seeing this resolved?
    Chat sessions with two different support techs, and Error 204 still prevents my CC update install.
    Meanwhile my boss is paying for CC while I continue to use CS4.
    I know I'll have to go back to Adobe support, but I'm hoping someone will find a solution and post it in the forum.

  • I can't install the creative cloud I just purchased.

    It will not finish the downloads.  They stop at 42%

    Shylargr you will need administrative access to install the Creative Cloud Desktop application and Adobe Creative applications.  For more information on how to install the Adobe applications included with a membership please see Creative Cloud Help | Install, update, or uninstall apps.

  • Can't install the Creative Cloud on Macbook

    When I try to install the creative cloud, the Installing window disappears. Before I bought the creative cloud I had the creative cloud already installed and delete by myself. 

    Try to delete Adobe Application Manager and OOBE folder from
    /Library/Application Support/Adobe folder.
    Delete Adobe Application Manager and Adobe Creative Cloud folders from
    Finder/Applications/Utilities.
    Run CC cleaner tool and Remove Adobe Application Manager
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Then Try to install

  • Why i can not use the creative cloud desk app?

    Hello! i've a problem.
    Yesterday I subscribed, I installed 3 applications, and today I can no longer use it.
    The application of creative cloud goes blank. Try to uninstall and reinstall but did not work.
    What I can do?
    Thank you!

    Very likely there was a probem accessing the Adobe servers, anyhow, applications are already installed and you can use them, non-working Cloud just prevents you from accessing some services.
    Posiblemente tuviste un problema de acceso a la web de Adobe. Espero que ya te vuelva a funcionar.
    De todas maneras, las aplicaciones están instaladas en tu ordenador y puedes utilizarlas, no?

  • I can't install The Creative Cloud desktop app in Mountain Lion. Error A12E1

    After following every possible workaround posted everywhere, and waiting unsuccessfully for 1 hour and a half for a chat with customer support, I'm posting the issue here before I cancel my subscription to Creative Cloud.
    I'm having the same issue that many people seem to have for different error codes and no solution seems to have been found yet that is agood fit for all of them, so I'm posting here in hopes somebody does take the time to analyze what is going on instead of suggesting the "Is you power cable plugged in?" type of questions. I have already tried all workarounds regarding this issue, the famous A12E1 error, but in my case the issue is specifically trying to install the Adobe Application Manager:
    10/15/13 00:20:08:325 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | 151513 | ****************Starting LBS workflow*******************
    10/15/13 00:20:08:426 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | initializing screen
    10/15/13 00:20:08:448 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version - major = 10, minor = 8, bugFix = 5
    10/15/13 00:20:08:448 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | ACCC System requirements check passed
    10/15/13 00:20:08:476 | [INFO] |  | Download | LBS | ProductInfo |  |  | 151653 | Product Sap Code not specified in the product information file
    10/15/13 00:20:08:476 | [INFO] |  | Download | LBS | ProductInfo |  |  | 151653 | Product locale not specified in the product information file
    10/15/13 00:20:08:476 | [INFO] |  | Download | LBS | ProductInfo |  |  | 151653 | Product name not specified in the product information file
    10/15/13 00:20:08:476 | [INFO] |  | Download | LBS | ProductInfo |  |  | 151653 | Applet Version not specified in the product information file
    10/15/13 00:20:08:476 | [INFO] |  | Download | LBS | ProductInfo |  |  | 151653 | Applet ID not specified in the product information file
    10/15/13 00:20:08:476 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | Bootstraping Passed
    10/15/13 00:20:08:494 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | LBS lock acquired
    10/15/13 00:20:09:013 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 0
    10/15/13 00:20:09:016 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | deployment lock check passed
    10/15/13 00:20:09:035 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | ACCC not present so downloading is initiated.
    10/15/13 00:20:14:369 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | Downloading Adobe Application Manager/Creative Cloud Connections
    10/15/13 00:20:14:387 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 40
    10/15/13 00:20:14:419 | [INFO] |  | Download | LBS | ETS |  |  | 151653 | Event Guid generated is: '1f1ffcd5-2732-41b1-9ae7-245bf690b9c0'
    10/15/13 00:20:14:420 | [INFO] |  | Download | LBS | ETS |  |  | 151862 | Event with guid '1f1ffcd5-2732-41b1-9ae7-245bf690b9c0' is being sent
    10/15/13 00:20:34:955 | [INFO] |  | Download | LBS | ETS |  |  | 151653 | Event Guid generated is: '30733d16-78bd-4228-ad8e-3aca7932cac6'
    10/15/13 00:20:34:963 | [INFO] |  | Download | LBS | ETS |  |  | 151862 | Event with guid '30733d16-78bd-4228-ad8e-3aca7932cac6' is being sent
    10/15/13 00:20:34:973 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 0
    10/15/13 00:20:34:976 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 424132
    10/15/13 00:20:34:986 | [INFO] |  | Download | LBS | ETS |  |  | 151653 | Event Guid generated is: '3679b44b-4f03-4cac-9d81-eda5a38fb20e'
    10/15/13 00:20:34:986 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | post download deployment lock check passed
    10/15/13 00:20:34:986 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | Extracting and installing Adobe Application Manager
    10/15/13 00:20:35:003 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 424222
    10/15/13 00:20:35:191 | [INFO] |  | Download | LBS | ETS |  |  | 151862 | Event with guid '3679b44b-4f03-4cac-9d81-eda5a38fb20e' is being sent
    10/15/13 00:20:41:966 | [WARN] |  | Download | LBS | AamInstallAction |  |  | 151653 | AAM installation ended with return code 5.
    10/15/13 00:20:41:966 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 30863780
    10/15/13 00:20:41:966 | [FATAL] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | Failed to extract or install Adobe Application Manager. Error Code - -251
    10/15/13 00:20:42:015 | [INFO] |  | Download | LBS | ETS |  |  | 151653 | Event Guid generated is: 'aa39d648-2f7a-4a1a-865c-b254b54948d1'
    10/15/13 00:20:42:016 | [INFO] |  | Download | LBS | ETS |  |  | 151862 | Event with guid 'aa39d648-2f7a-4a1a-865c-b254b54948d1' is being sent
    10/15/13 00:20:44:276 | [INFO] |  | Download | LBS | ETS |  |  | 151513 | Waiting for the async thread to get the task completed
    10/15/13 00:20:44:280 | [INFO] |  | Download | LBS | ETS |  |  | 151862 | Async thread is completed. Now exiting from function.
    10/15/13 00:20:44:286 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | 151513 | ****************Closing LBS workflow*******************
    Please help..... I guess if nothing comes up by the end of the week I'm cancelling my subscription, I'm done with trying a bunch of stupid solutions that don't do anything. I have lost a lot of valuable time. If anybody has any good ideas please let me know.
    Thank you

    If there's still any developer left in the fancy and deserted HQ in San Jose that still provides support, you might want to ask them what does Exit Code 5 means for them when installing AAM, since every developer uses exit codes in their own way, to check why is the install of Adobe Application Manager failing.
    10/15/13 00:20:41:966 | [WARN] |  | Download | LBS | AamInstallAction |  |  | 151653 | AAM installation ended with return code 5.
    10/15/13 00:20:41:966 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 30863780
    10/15/13 00:20:41:966 | [FATAL] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | Failed to extract or install Adobe Application Manager. Error Code - -251
    There's no easy scripted answer out of this issue, like I said, I already went through all the troubleshooting that was posted in your support forums and nothing worked. The only sure way to find the problem is to do it the proper way and find out what the error means.

  • Can not install from Creative Cloud

    We have Creative Cloud for Teams.  I am trying to get some software installed from the cloud for one of the users.  Every time I click Install on an application (have tried Adobe Acrobat, Adobe InDesign, Adobe Photoshop), it sits for a little while and then says Installation Failed.  When I click on the details, the error is "The download appears corrupt. Please try again after a few minutes (-60).  I have been trying to install for several hours and keep getting the same error.  I also tried to download the Trial version, still get the same error.  I need to get this installed as soon as possible for this user.  Any suggestions?  The OS is Windows 8.1 64-bit.

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    Some download & install troubleshooting links
    -Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

  • Can I install the Creative Cloud at a later time?

    I purchased the CC on December 1, 2013. I have not downloaded the program because I am  very busy with my studies in December and will not be able to use the program right away. Can I download the program in first week of January, 2014?

    Can I download the program in first week of January, 2014?
    Yes. You can download the software at any time.
    There is no expiry on when you download or use the software.
    All Adobe cares about during your membership is that your monthly payments are up to date. When you download is up to you.

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