I can not load a program that I have used in the past

I have my own web page and have been trying to get in but it won't load
== This happened ==
Not sure how often
== today

Profile is a folder which store all your personal data in a safe place
* https://support.mozilla.com/en-US/kb/Profiles
You can use this button to go to the current Firefox profile folder:
* Help > Troubleshooting Information > Profile Directory: Open Containing Folder
here explain how to backup profile
* https://support.mozilla.com/en-US/kb/Backing%20up%20your%20information
Here explain how to restore it
*https://support.mozilla.com/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile

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