I can not load jpg. files or pdf into Id.

I have already dealt with my schools IT and they were unable to assist. After not being able to load these files into Id cs6, I went to CC and still no luck.

Update to previous post... when attempting to push file into Adobe Id  I get this response, (Cannot open file "_____" Adobe Id may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application.) I have searched for updates several times, and CC and CS6 both are up to date. I have tried opening numerous files that are both jpg. and psd. none of them even ones that previously were opened in Id, and no luck.

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    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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