I can not log onto the App Store...
it has been going on now for over 3 weeks...I had a lightning strike and blew out the on board ethernet ports on my Macpro so I use a ethernet to usb adapter now and that works fine for everything including iTunes but I can't log into the App Store, the error is "An unknown error has occurred" I have called and they told me to go to the Genius Bar...did that and the couldn't help and called support and they told them that they would look into it and get back to within 24-48 hours and I have still haven't heard a thing!!! This is very frustrating and I have had several cases opened up about this and nothing is working. Does anyone have any ideas on what to do? Thank you.
Charlie O.
Guess, you only have another issue with the app store problem. Some cannot login, some are caught into a loop of password prompts...
All is related to Macs with MacOS 10.4.7 - so again.
There are two different solutions trials, one is to go to close all applications then navigate to /var/db/crls and delete there the files crlcache.db and ocspcache.db - reboot the system, empty trash and see if this solved the problem.
If not, second chance is to reset the certificates, mentioned here:
Delete the files /var/db/crls/crlcache.db and /var/db/crls/ocspcache.db. These can be found using Finder’s Go >; Go To Folder menu (Cmd + Shift + G). This resets the cache of accepted certificates in the system. It doesn’t remove them, it just forces the system to rebuild the caches upon restart.
Open Keychain Access (/Applications/Utilities/Keychain Access). Select Certificates in the Category picker on the left side. In the search bar, type in the word Class. Look through that list, and find any certificates that have a blue + symbol over their icon. These are the ones you need to modify.
Select one that has a blue +, and hit Command + I. Click the disclosure triangle beside the “Trust” list to show the list of permissions. Now, what we need to do is to set this certificate to use the system defaults. However, for some reason, when you select it, it doesn’t save. So what you need to do is this. Under “Trust”, where it says “Secure Sockets Layer (SSL)”, change the dropdown menu to say “No Value Specified”. Then, close the window. It will ask for your administrator permissions. Then, open the info pane for that certificate again. Under “Trust” again, now set the dropdown that says “When using this certificate:” to say “Use System Defaults”. You can then close out of the info pane, and enter your password again. Do this for any of the certificates that have a blue + on their icon. There should only be one or two at most.
Restart your system.
So, as you see, it start again with reseting the certificate cache and next manually working the certificates, to ensure proper system setting...
But there are evenly people who failed with this... but you can give it a try
If all fails - then we have to wait for a fix from apple
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Can not connect to the app store
Hi all,
I hope one will be able to give me more help than the apple support team.
I've installed the update on my two computers.
On the IMac it is working fine in several account.
On my MacBook Pro, the app is stuck on"Can not connect to the app store".
I've tried the suggestions of the help menu, and from some discussions. I even reinstalled the ocmbo update.
Nothing happens.
If somebody has some clue?
Thanks in advance.
arnoHI and welcome...
Download and install the v10.6.6 combo update available here.
http://support.apple.com/kb/DL1349
Then repair permissions.
Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. As long as you see, "Permissions Repair Complete" when it's finished... you're done.
If you see any warnings re: SUID messages, they can be safely ignored, information here: http://support.apple.com/kb/TS1448?viewlocale=en_US
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Open the Finder. From the Finder menu bar click Finder > Go > Go to Folder
Type or copy/paste: ~/Library/Cookies
Click Go then move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Try the App Store. -
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I can not connect to the app store help!
Try this website:
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It sounds as though your iPhone is having some difficulty accessing the App Store servers when attempting to sign in. I would suggest that you troubleshoot using the steps in this article -
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HI
I can not Login the app store from my iPhone Because of my address.
I tried to change my address to my original Country
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so i bought two applications for my mac to spend my balance but still their is .43 $ which is i can't spend it to settle my balance.
now I Transferor my .43 $ to change my address to my original address so i can Login the app store and update all apps also purchases another app as well as I was able to.
Sincerely
ALI JAAFARYou shouls be seeing this (tap to enlarge image)
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I would recommend taking a look at the troubleshooting steps found in the article below. Note: The troubleshooting steps apply to the App Store as well as the iTunes Store.
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